A few threads on here seem to suggest service from the giant trade car sales places is a bit, er, threadbare.
At the very least the surly little madam who dealt with the OP should have knocked £10 off for the cost of the handbook.
It's tempting to say buy the car from a main dealer, but the supermarket may have the stock the dealer doesn't.
Everyone says there's thousands of secondhand Focuses, but this one has a desirable spec and there might not be so many of those.
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Hmmm
Would expect a car not to have a handbook if it only cost 300 quid
Paid two grand for a motor a couple of years back and got all the handbooks, full dealer history and both sets of keys
The customer is king. They are when they come in my shop and I am when I buy anything.
Why would a car not have a handbook? Do people read them in the bathroom and forget to put them back in the car?
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If the handbook costs a fiver, why on earth would the dealer not, as a matter of course, order a handbook for every car that comes into their possession without one? Pure sloppiness. Even if they don't have one/cant get one, they should at least inform you about it. No excuse for that.
The same sort of thinking crops up on used car listings a lot. 'Needs x, y and z done but they are all cheap/easy/quick to do'
So why don't you do them yourself and have a much nicer car to sell?
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A few threads on here seem to suggest service from the giant trade car sales places is a bit er threadbare.
I was thinking that too - it's well documented what these places are like.
I'm surprised at the the stuff the OP reeled off that WAS there - spare and locking wheel nut keys, and the sat nav card is particularly surprising.
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>>"All cars have a handbook, and there's some complex kit on this car', I reacted... "
I'm struggling to think of anything particularly complex on a 1.6 diesel Focus?!
If it had optional SatNav, maybe you'd want the userguide for that - but thats a seperate manual anyway.
The *original* Service Book on the other hand is far more important.
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Agreed on that. OP - was this the first time you had seen the car? I could live with a missing handbook, given that this is not a new car and it's an easily replaceable item. No service book, a scrape on the bonnet and a kerbed alloy would all be deal-breakers for me, unless properly reflected in the price. It sounds like a quickly turned-around ex-rental car, which is about what I would expect from a supersite these days. Sorry. My own experience with the "well-known West of London supersite" was less than perfect, but the car turned out to be absolutely fine and at a discount that I could not have achieved as a private buyer. Hopefully your Focus will too.
Edited by dieselfitter on 03/08/2009 at 16:43
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hi
go to ford uk website, click on owners services, in there click on buying a new owners manual, follow the links, you will have to register with the site to purchase the manual.
enter your vehicle details and a list of manuals for your vehicle will appear, choose which one's you require. prices are in euro's at about 10 euro's each plus postage.
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Experience from the same dealer in February.
Son bought 05 plated astra, no handbook, mentioned to salesman they agreed to pay for one and gave him a form to take to a Vauxhall dealer confirming that the bill should be sent to them.
In addition, and maybe more useful in many ways, he downloaded an online version of the relevant handbook a week later off the Vauxhall website.
These places, OK this one, are based on quick turnover, that's the price take it or leave it as their business model and they seem to be shifting enough cars doing that, we were satisfied with the price for the age, spec etc of the car and they have sorted out the small problems and one big problem he has had since in a reasonable manner.
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My dad bought a three year old high mile (classic ex-lease) Mondeo from this place years ago with no book pack. He wasn't bothered given what he'd paid for the car, the way it drove, and its generally well cared for condition.
The complete handbook pack, service history, printouts etc turned up in the post two weeks later (competely unexpectedly). The lease company had been slow releasing it, and the dealer forwarded it as soon as they had it.
Edited by DP on 03/08/2009 at 17:42
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Ford Vehicle and Audio Manuals are available online via the link below :
tinyurl.com/ksacfo
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