Poor show by fast fit centre - what now? - biker rob
On Monday - hit a pot-hole in my Vito van resulting in a broken front spring. Because of the way it snapped - I was able to get the van home but that was as far as it was going.
I removed the strut and following morning handed it into a tyre fast fit centre and picked it up later in the day - new spring fitted.
Refitted the strut later the same day - checked all was ok only to find they had fitted the wrong spring. Top of spring is about 1/2" bigger diameter than it should be meaning when turning the steering - you can hear the spring.
The fast fit center that fitted the spring was quite a distance away from home - I was only in the town on business for the day so taking the van for them to inspect would mean almost a day's round trip.
The same company that fitted the spring has a branch in my home town.
Basically I know its only a £50 job but I need my van and I need it reliable.
Any advice?
Cheers
Rob
Poor show by fast fit centre - what now? - andyp
I would never take any vehicle of mine to a tyre fast fit tyre centre for anything other than tyres ! Sorry, i know thats not a lot of help to you now, but these places are not the place to go for this sort of problem. A good indie garage or specialist for your type of vehicle is the place to take it, something like this could cause a serious accident !
Poor show by fast fit centre - what now? - Hamsafar
Start afresh...Have it rectified somewhere else, and get them to give you the wrong spring and then send a letter to the last place saying that you want a refund for the work they did and they can collect their spring. Make sure you take some pics and measurements too.

Edited by Hamsafar on 10/04/2009 at 10:53

Poor show by fast fit centre - what now? - gordonbennet
If you join one of the 2 MB forums BR and tell them roughly where you live they'll soon point you in the direction of a competent indy, of which there are many dotted around the country.

My indy usually souces springs from the main dealer as they are very vehicle specific on MB cars (and reasonably priced) and i don't suppose the van is much different.

Poor show by fast fit centre - what now? - yorkiebar
Why not just ring them, tell them the problem and let them sort it?

If they dont/cant/wont; then is the time to tell them that you need it sorted and will give them the bill if you need to do it elsewhere
??? - Armitage Shanks {p}

Edited by Armitage Shanks {p} on 10/04/2009 at 22:47

??? - bell boy
oh
$50 sounds like a fitter has taken the job on for cash to help keep his children out of the workhouse and his wife off the streets
i agree with yorkiebar and armitage shanks
let the fitter make it better first
??? - bell boy
oh
im at a loss now AS said the drinks were on him
his house was a free house and he loves the world
what am i to do?
??? - 1400ted
Another one!.
In today's local paper...guy had MB in for MOT at fast-fit in Altrincham today. Needed pads and discs.

Job done, set off for Wirral...big bang on M53, car all over the place but no collision due to skills of other drivers, etc.

Problem...caliper had come off and jammed in the alloy wheel !
Potentially mega disastrous. I never use them either.

Ted
??? - captain chaos
They're ok if you need your gas shocks oiling though...
??? - the swiss tony
They're ok if you need your gas shocks oiling though...

Why only gas shocks??
'gas' shocks also have oil in them..
??? - captain chaos
Ok, air shocks then ;-)
??? - Woodspeed
They told my Mum years ago she needed new shox as they were leaking. On an Allegro! No shox fitted to car as it was Hydrogas.
??? - Armitage Shanks {p}
Sorry BB. I made a slightly too sarcastic comment about what did one expect if one paid £50 for parts and labour to get a spring fitted, and deleted it!
??? - ifithelps
...I removed the strut and following morning handed it into a tyre fast fit centre and picked it up later in the day - new spring fitted....

The OP took the strut to the fast fit place, not the vehicle.

This denied them the opportunity of comparing the spring they fitted with the one on the other side.

Were I doing the job, I might have offered the new spring up to the one on the other side, just to see if they looked the same.

Given the possible impact on ride height etc, I suppose the better solution is to fit a pair.
 

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