Problem with BCA SureSell

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Fri 27 Mar 2009 10:30
Problem with BCA SureSell - IamFedUp
I'm having real trouble with the BCA SureSell people

After decided that they sounded like a good hassle free, fast, safe way of selling my car. Their website states - "The simpler, safer way to sell your Car or Van, Choose the hassle-free way to sell your car or van with 'Sure Sell' - avoid the hassle often associated with private selling'"

It also states
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How soon do I get paid?
The Sure Sell scheme will send you a cheque within 3 - 5 working days of your vehicle selling. The payment will be guaranteed so there are no worries about bouncing cheques or handling cash.
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I placed in theSureSell auction on 13th March in Manchester. It sold that day for 30% more than I was offered trade in - so I was quite happy.

They even called on the 17th to say it had sold and that I shuld expect the cheque within 3 to 5 days

I emailed them on 25th to say - where is the cheque - to be told she didn;t nkow why and would contact the branch.

I just phoned them again - she says 'still no idea why I have not been paid'. She did say it may be a problem with the person who bough the car . BUT this is the exact reason why I chose to sell via SureSell.

Is anyone else having issues collect the payment on a SureSell sale ?

Philip...
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Fri 27 Mar 2009 11:13
Problem with BCA SureSell - Armitage Shanks {p}
Not knowing how the money moves during/after an auction I would surmise that someone has bid on your car and then not paid for it and so BCA aren't going to pay you. However, in these circumstances it is still your car and they can put it in the next auction. Presumably they won't charge you fees for the sale that was not completed?
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Fri 27 Mar 2009 11:27
Problem with BCA SureSell - IamFedUp
OK I called them again. Seems the buyer has not paid. So much for the 'Guarantee' and 'safe' words on their website about this system.

I am fuming.


I wonder who the legal owner of this car is now?

Am I responsible for the insurance?
Am I responsible for any fines etc?



Philip...

Edited by PoloGirl on 27/03/2009 at 17:44

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Fri 27 Mar 2009 11:49
Problem with BCA SureSell - jacks
From the BCA website it states the rules for payment as follows:
quote
You can now pay by MasterCard and Visa credit cards (transactions attract 2.5% + VAT handling fee.)
You can still pay with cash but payments will incur a 1.25% + VAT handling fee.
You can continue to pay with NO transaction fees by -
Debit Card (UK Maestro/Solo/Visa Debit and Electron)
Cheque
Bank Draft*
Telegraphic Transfer

*vehicles released on cleared funds, or subject to BCA Account and credit limit status.

On-time payment and vehicle removal from BCA sites:
To keep our auction centres full of fresh used vehicle stock for you, all auction purchases should be paid for within 24 hours - in accordance with our terms and conditions of trading.

Equally all vehicles purchased must be promptly removed from BCA centres. Cars and Motorbikes not paid for within 24 hours or paid for but not removed from site within 24 hours will attract a standard daily storage charge of £17.00 + VAT for each day or part day they remain unpaid past the due date.
unquote

So they won't have released the vehicle without a guaranteed (cleared) payment - so therefore the car is still there I would have thought, and you need to find out what the position is with re entering the car for another sale.

Jacks
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Fri 27 Mar 2009 12:12
Problem with BCA SureSell - mike hannon
FedUp, I think you are quite right.
If it isn't a 'sure sell' and they don't take any responsibility for paying you and keeping the car in their stock, or at least re-entering it automatically, in return for what you are paying them, then what on earth is the point?
I see BCA have stopped their specialist old car auctions, which never seemed to have very special stock or achieve decent prices.
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Fri 27 Mar 2009 16:21
Problem with BCA SureSell - ifithelps
I've never been able to tell the difference between SureSell and an ordinary private entry.

Still surprised BCA have not been a bit more up front with the OP.

They're not keeping quiet because the OP is entitled to something from them which none of us have realised, are they?
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Fri 27 Mar 2009 16:58
Problem with BCA SureSell - pd
If it sold to a non-account holder they should have taken a £500 deposit for starters. You should enquire where that is. If the "buyer" did not come forward to the rostrum to give their name the vehicle should have been re-offered later in the same sale or at least the next available sale.

To be honest, and I speak as somebody in the trade, BCA and Manheim are a duopoly and don't really care about any sellers unless you are punting 1000 cars through them.
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Fri 27 Mar 2009 19:22
Problem with BCA SureSell - bell boy
quote
To be honest and I speak as somebody in the trade BCA and Manheim are
a duopoly and don't really care about any sellers unless you are punting 1000 cars
through them.
unquote


>>>>>>>>>>>>got to say i agree totally to the point i dont use them anymore and was really saddened when premier popped
to the OP you need to get yourself down to the auction,find what corner theyve pushed your car into and check it carefully for damage
you then need to insist they put it through their full valet service at no charge to you and insist they re enter it at a time where it will attain a decent price
be polite but firm
proper bad sevice from a company that should know better

as for getting a part of the deposit off the failed buyer youve more chance of becoming mayor of london (i once did though from a different auction house and got free entry for the car and no commissionns added but that was in the good old days of the 20th century)
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