Bought a brand new 7 seat Chevrolet Captiva from (can I name 'em?) in (can I name the town?)
Agreed a £400 'up front' service package of 3 years/60,000 miles.
Before completing the deal I discover a free servicing offer from Chevrolet on 7 seat Cap's - giving 3 years/30,000 miles of servicing worth £300 - with the option to upgrade to the 60,000 plan for an extra £100
Print off 'coupon', take myself off to the dealer brandishing said coupon to claim my free servcing - which would have saved me £300 out of the £400 I was being charged.
Sales managers scratches his head - 'Never heard of that particular promotion, best to do the deal and take it up with Chevrolet"
As I was about to take delvery I took him at his word.
Then I found out that the dealership's own website was promoting the free servicing plan that had so mystified the sales manager.
Printed off the various docs & proofs, faxed them to Chevrolet.
Chevrolet were very prompt and very helpful - yes, I should have had the free servicing, it must all be a mistake.
Then it transpires that, despite not knowing anything about the service deal, the dealer had applied the free package anyway ;) - and pocketed the £300 I should have saved.
Worse - the dealer had *only* applied the free 30,000 mile package - not the 60,000 mile plan that I'd paid for, thus putting a further £100 into his kitty.
Made calls to the dealership, sales manager invariably 'out', 'busy', 'off for the day' - would call me back. Never did.
Chevrolet pressed the matter - still no calls from the dealership, and (more impportantly) no refund of the money I'd paid them.
In the end, Chevvie sent me the missing £300 themselves - really great service (no pun)
They also upgraded the service pakage to 60,000 miles to reflect the extra £100 that the dealer had taken but not passed on.
So, many thanks to Chevrolet UK - and some derisory/obscene gestures at the dealership - who I know can't me named, but who left me feeeling rather less than Merry.
Sharp practice, I think - particulalry charging for a 60,000 mile package, but only applying the free 30,000 plan (which, of course, they'd 'never heard about')
Point is, quite apart from being overcharged, I would have known nothing about the missing service entitlement until I needed a 40,000 service - by which time the dealer might well have long vanished into whatever purgatory is reserved for bankrupt car dealerships...
Thanks again, Chevvie, best customer service I've known from a car company in over 20 years of buying new vehicles.
|
|
So where are you going to take it to get serviced?
|
Anywhere but there ;)
Actually, I never intended to get my servicing done there as there are closer dealers (having said that, the way that dealers are vanishing, it might not be easy to get *any* car serviced withing a reasonable distance)
I've got a hunch that the supplying dealer is on the brink anyway - and will probably be gone early next year, if not before.
Biggest concern now is GM - if they go west, does my warranty & service package go with them?
|
|
|
|
don't get this ... why are you able to name the manufacturer ( Chevrolet ) - but not their ' scheming ' dealer ?
If on this website you are only able to name when praising - then it's a toothless dog.
what are HJ and the moderators afraid of ? If a poster wants to name names , and is prepared to put their own name down, who's going to be worried ?
This website will continue to be just light entertainment and advertising space until we can tell it ' as it is ' ...
|
Motorprop - the reasons are explained in the Welcome thread at the top of the Discussion forum (here www.honestjohn.co.uk/forum/post/index.htm?f=2&t=33...4 )
smokie, Moderator
Edited by rtj70 on 22/11/2008 at 11:20
|
Motorprop - the reasons are explained in the Welcome thread at the top of the Discussion forum (here www.honestjohn.co.uk/forum/post/index.htm?f=2&t=33...4 ) smokie Moderator
Clicking that link reveals a SQL error caused by a spurious bracket!
Thanks, now fixed
Edited by smokie on 22/11/2008 at 08:21
|
|
|
|
I think Chevrolet came out of it very well, considering!
Trouble with "name and shame" is that there's inevitably two sides to every story, and the other side can sue if they feel that they've been hard done to... I can think of several threads on here where it looked from the first post that the OP was badly wronged, though as things developed we found we hadn't got the full story... though in this case...
Edited by b308 on 22/11/2008 at 07:39
|
"what are HJ and the moderators afraid of ? If a poster wants to name names , and is prepared to put their own name down, who's going to be worried ? "
This thread on another forum was interesting - in that context.
tinyurl.com/6jbmv2
|
|
|
|
|
![2022 Mazda 3 2.0 e-Skyactiv X MHEV [186] SE-L Lux 5dr](http://images.honestjohn.co.uk/imagecache/url/crop/90x60/https/cdn.uk.prod.group-mobility-trader.com/images/cas/a63ec14bb60d9e1f3723510a94672886/23adc009f522b43f7e399773a1563f5f.jpg)
