This is the original post by the RS4 owner - it descended in to nonsense early on and was removed - sadly
thought it pertinent to post the following to avoid any other people suffering the same issues when I had my Audi serviced at an independent Audi dealer recently, after having several serious issues.
As a global organisation with ?vorsprug durch technik? I thought these issues would be resolved quickly with an email to the dealer Service Manager, especially as Id been emailed by him requesting feedback on the service.
After explaining the issues to him, and advising I could confirm the speeding, (including driving without being warmed up sufficiently), his response was ?I dont know what your problem is?
Further escalation with the dealer proved fruitless and I called Audi UK. 72 hours later, I was still trying to report the issue to Audi UK ? who then told me they couldnt do anything because its an independent Audi dealer. That means Audi UK authorised and approved them to sell, maintain and repair vehicles, but Audi UK dont own the garage.
Further escalation to Jeremy Hicks (Audi UK MD) showed signs of promise, with comments like ?I assure you that we will do our utmost to restore your faith in us?
A week on, and Im advised by Audi that the dealership have complied with Audi UK requirements for servicing my vehicle, and theres nothing more Audi UK can do.
The annoying isues is that the dealer is authorised to do the work, and is linked from the Audi UK website - yet theres no way of knowing the dealer is an independent when you walk through their door.
I'll leave you to decide if you think the measures are to Audi UK standards, and if you'd like your car to be treated in this manner when left with the manufacturers agent. I would, however, recommend that you check your dealer is an Audi UK garage (and not an independent) so you get the relevant support should you suffer similar issues.
I have been asked not to name and shame the dealer on this site, although the story has local and national press interest and the police have been contacted regarding the issues. Happy to email further details external to the forum.
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From another publication:
"An angry motorist is claiming his high-performance Audi was driven more than a dozen times over the speed limit during the time he left it at a specialisd dealership for a service."
Lawks, a mussy. That's *fast*, for any speed limit.!
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I would think that most dealerships are "independent" as in not owned by the manufacturer or UK distributor. Does VAG UK even own any dealerships?
Whatever the rights and wrongs, it's clearly rubbish for a manufacturer/distributor operating a franchised network to say they can't do anything, assuming they want to.
Apologies if this constitutes descending into nonsense again.
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Disgraceful behavior from the garage and an inexcusable response from Audi UK.
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I remember few weeks back a new back roomer posted about Audi when his car was damaged by Audi dealer during some repair work.
That post was deleted as it did not comply with Naming & Shaming policy of this site.
However, now it is increasingly apparent that dealers to misuse customers' cars. (interesting to read the comments on Daily Mail site).
It is fact that manufacturers don't have direct control over dealers. However, they do have power to cancel the franchise.
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It is fact that manufacturers don't have direct control over dealers. However they do have power to cancel the franchise.
Quite. That was my point, when the dealership has invested 7 figure sums to comply with the distributor's requirements for a glass palace and a workshop full of proprietary equipment, and they have £1m or more of stock on consignment funded by the manufacturer/distributor, they are not in a position to do anything except what they are told.
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The post wasn't deleted because of naming and shaming - it was removed because of arguments about naming and shaming detracting from the OP's experience - now its out in public along with the victim's name.
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The post wasn't deleted because of naming and shaming - it was removed because of arguments about naming and shaming detracting from the OP's experience - now its out in public along with the victim's name.
I think Movilogo is referring to the other case - that of the chipped Audi, which eventually went to court and the owner was awarded significant damages.
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Sorry - withdraw crazy mod posting !
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crazy mod
does that involve a Vespa?
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No a bottle of Lambretta !
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PU. Two strokes and you're out. :-)
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Meanwhile back on topic --- ! :-)
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