Pain dealer servicing - Dog
I had a "minor" service carried out on my car yesterday and they also replaced the rear brake pads ... cost £236 and they also stuck in a fuel additive £12.50 which to me is 2 bags of coal ... They didn't ask me if I had any running probs and Almera's are not known for injector fouling + I only had less than half a tank of juice to which to add the ad.
How many cans of Gasoline Additive do they manage to flog in a week ... a month ... a year !!!
Pain dealer servicing - jc2
If you did not ask for the additive,ask for it to be taken off the bill.My dealer did and took it off the bill;since then I tell him "no additives" and get told they're "manufacturer recommended" which they're not-not for my make of car anyway.

Edited by jc2 on 17/05/2008 at 09:12

Pain dealer servicing - Carrow
What was the original quote for the service? If the quote didn't include the additive then they have not had your authorisation, so as jc2 says, get them to refund the difference. The dealer will probably be under an incentive scheme to sell these add on products, and because they take seconds to do, and the mark-up will be huge, they will try and blag it with the punter, in the hope there won't be a fuss.
Pain dealer servicing - bathtub tom
Do they still use 'brake cleaner' in this manner? I was done for it once. It made the calipers look nice and shiny for a few days.
Pain dealer servicing - Dog
It's not so much the money as the principle of the thing really - no, I didn't get a quote beforehand for the service ... when I spoke to the service manager about it he sed "no one's ever mentioned it b4 but it was listed on the bill as - *Gasoline add ex* and I spose most folk wouldn't chicken curry about it.
I've emailed Nissan UK so we'll see what comes of it but, now its out of warrantee I'll change the oil myself (Castrol Magnatec) and do the pads etc. as the Almera is fairly low-tech to work on ... the other con btw was for lube's .
In days of olde (when knights were bold) I used to be a car tuner (mobile) and I would to swear by STP fuel injector cleaner *IF THE CAR REQUIRED IT*
Main dealer servicing !!! - Dog
Here we go again ... I told you'll a few weeks ago about my local main dealer charging me £12.50 for some petrol additive that I didn't ask for when I had my car serviced by them, well, I had it MOT''d today by an independent, its 1st MOT that is and ... it failed on the headlight aim which was lightyears out ! I just checked the service sheet that they give ya and yes sure enough they ticked it as being checked & ok on the last service(now why doesn't that surprise me !
So, we're in the 21st century and *STILL* we're being fleeced by the garage trade !!!
Main dealer servicing !!! - doctorchris
Had they ticked "headlamp alignment checked" or did it just say "lights checked".
Why was the alignment so far out? OK, maybe it was never set right at the factory but has there been an accident or is the bulb not properly installed?
Re petrol additive, I always try to find out before the service what extras they will charge for and tell them they are not required. A favourite is to charge a fortune for a 1 Litre bottle of top-up oil. I always turn down any additives. I recently changed the cabin filter on my Panda myself as it hadn't been touched for nearly 3 years and I could hardly get the windows to demist even with aircon. The dealers are getting smart to the profit on changing these filters where they never bothered before so made sure I told them I done it already.
Dealers have also woken up to the profit to be made changing brake fluid where before, again, they would ignore it. I don't actually object to this but feel under normal conditions changing every 2 years, which some manufacturers now recommend, is a bit excessive, every 3 years should be OK. My opinion only, anyone is welcome to contradict me on this.
Main dealer servicing !!! - madf
I'm sorry. Giving dealer a car to service without a quoted price is like asking a builder to repair your house without getting a quote.

You as the consumer are laying yourself open to overcharging.

If you don't get a quote, you have not taken elementary precautions.

Next time get three separate quotes...
Main dealer servicing !!! - Dog
Yes, madf. you are 100% correct on that score but there is "fixed" price servicing ... this petrol additive was not part of the service but an addition that I neither asked for or actually required - its not part of the service schedule but something *they* decided to throw in (if at all) if they do this to every customer it amounts to over £100 per 10 customers
Main dealer servicing !!! - Dog
Yep Dr. Chris - I've just re-checked the service list and they ticked the headlight aim as being inspected.
I don't know for the life of me why it was soooooooo far out man, I've owned the car for a year and a half and I suspect its always been out and ... its always (until now !) been serviced by the same main dealer !!
No, its not been involved in any knocks while I've owned it (famous last words !)
The petrol additive has never appeared on any previous bills and I do know a few things about jam jars (although you'd never guess it :)) as I worked in the motor trade for 14 years myself - my car had under half a tank of juice and ya sposed to add petrol additive to a full tank ... main dealers are (imho) CR*#KS
Main dealer servicing !!! - L'escargot
............. it failed on the headlight aim which
was lightyears out !


Wasn't that noticeable when you were driving it? If you have a garage door to shine the lights at then it's usually easy to align the lights fairly accurately yourself. I've done it on two cars and not received any adverse comments at subsequent MOT time.
Main dealer servicing !!! - Dog
Well L'escargot ... my wyfe is the main driver of this car and she wouldn't notice if I removed all the doors and seats, steering wheel etc., etc., and painted the car shocking pink but - funny you should mention that cos when I was collecting a friends car for when he came out of hospital (he didn't !) and my wife was following me - I did notice there was something "funny" about the lights :(
Main dealer servicing !!! - Dog
Lets get this clear guys & gals ... car was serviced a few weeks ago and included in the service schedule is - check headlight aim which they ticked as being ok ...
I took it to an independent garage yesterday for its 1st mot and it failed on (yes you've guessed it) the headlight aim which was badly out.
Pain dealer servicing - hugopogo
I remember my dealer mechanic doing the first service on my car, not too expensive but I looked on the receipt and saw 'screen wash : £4'. Yep, they'd topped my washer fluid up with a tiny bottle of screen wash, left the other half in the car for me to use and charged me £4 for the privelage.

Needless to say, in the following years I made sure it was topped up before I took the car for a service.
Pain dealer servicing - L'escargot
Needless to say in the following years I made sure it was topped up before
I took the car for a service.


I always do this, but in the past I was on one occasion charged for screenwash. When I queried it I was told that the washers were tested and this made room for more screenwash. However, to his credit, the service manager did say that all I had to do was specify "no screenwash, thank you". This is what I do every time now.
Pain dealer servicing - Dog
Now that money is getting tight kaytronika - fings R gonna get worse so every bill has to be watched (especially the old bill)
<<<<<<<<<<<<<<<<<<<<< DO IT YOURSELF >>>>>>>>>>>>>>>>>>>>>>>>
Pain dealer servicing - Falkirk Bairn
Over the last 5 years or so the number of extras on the service bill has increased

1) Screenwash - used to be 50p - now up to £3/£4 - I buy a gallon for that money.

2) Disposal of oil - £3.00. My local Indie burns old oil in boiler in winter and it is picked up for free in summer - if he had a BIG tank the oil reclaimer would pay him!

3) Sundries - used to be £2/£3 - now £5/£6 - How much Grease, WD40 would you get for that money?

4) Skimming/dressing brake disks £20

5) New Wiper blades £20+

6) Replacing brake pads at approx 60% worn as you will not be back for another 12,000mls -
Sorry the car has done 30K mls and worn 60% means I should get another 15K-20K b4 changing

Ho many other "dubious practices" have you spotted on the Invoice? Company car drivers just accept them in the main!
Pain dealer servicing - DP
With our Renault dealer, they quote a set price beforehand, and that's what they charge me. This includes all the additives and carp that they chuck in. As long as they stick to the price they quote, they can do what they like within that as far as I am concerned, as long as the work is done to a decent standard and at least covers the manufacturers recommendations. Which it always is, and always does.

The front pads were low when it was last serviced, but there was no hassle from them to get them done. They just made a note on the report, and said keep an eye on it. They might last until the next service, but might not. No pressure at all. Same with a couple of tyres which they actually suggested I get done at a place locally as they'd be cheaper.

OK, they made a few quid less out of me, but on the flip side, I'm not even ringing around for quotes for the 54k that's coming up next month. They'll get the business automatically. Similarly with a power loss fault a few months back, which they fixed with a £20 hose instead of a x000 new turbo that I'm sure a less scrupulous dealer would have had me for. I wouldn't take the car anywhere else. I now trust these guys to be straight and fair, and to do a good job.

Cheers
DP



Edited by DP on 13/06/2008 at 16:27

Pain dealer servicing - Optimist
Same with my Nissan dealer. Fixed price. Advice given. Bill explained in detail if there are extras.

Relationship hasn't always been smooth over the years but we've stuck together. I've given them a reasonable amount of business and they've given me quite a bit of help and done jobs quickly when I really needed it.
Pain dealer servicing - Bill Payer
Watch for prices quoted without VAT - "prestige" dealers sometimes do this, saying they're often quoting business (liars) but I was quoted £125 ex VAT (on 2 separate occasions) by a Mitsubishi dealer to service daughter's Colt.

On collecting the car, they cheerfully present a bill for £200!! What really annoys me is that my daughter (and no doubt many people) would have just paid up. I chose to go for the full half-hour argument instead. :-)
Pain dealer servicing - Dog
LQQK ... 'm an old geezer, bin around a few years + worked in the motor trade for 14 years and I've seen a lotta things & heard a whole lotta love (I mean stories) and you'd be better orf diy'ing it or find a *good* independent (word of mouth) to look after ya jam jar and with all the £££££££££ you'll gonna save ya could send me a few coppers to keep the wolf from the door : )

Nuf sed.
Pain dealer servicing - scott1s
Was that the dealer whose name starts with{giving clues, but not actually saying the name still counts as naming/shaming, so removed} was it??? All of these sound like the stunts they have pulled on me down the years.

Must admit though - the Forte flushes/additives are damn good though, but you should still be asked

Edited by Dynamic Dave on 14/06/2008 at 14:09

Pain dealer servicing - Dog
The Nissan garage is in {as you've made an accusation about them - removed} !
Yes m8 - Forte additives are mucho bueno, I used to tune cars (mobile) back in the days of Escorts & Cortina's and with the XR3i in particular - a can of engine flush would sort out the hydraulic tappets and a can of fuel injection cleaner (I used STP then) would work wonders for the performance, then I would clean the throttle butterfly valve with STP carb cleaner and the ole mota would tickover like a Rover V8 m8.

Edited by Dynamic Dave on 14/06/2008 at 14:11

Pain dealer servicing - theterranaut
Dog said:

"fings R gonna get worse so every bill has to be watched (especially the old bill)"


Wise words Dog, wise words!

tt
Pain dealer servicing - L'escargot
If you don't want something doing, just say so at the time you book the service.
Pain dealer servicing - El Porko
Hi,

My Nissan Almera has 36,000 (2.5 years old) went today for P3 (big service). Dealer phoned within 20 minutes and asked to change brake pads on all 4 wheels (£280) and the 4 tires (another £280) because they are 1.6 mm exactly. I stupidly said 'yes' to the brake pads, and 'no' to tires since I know for a fact they have 3mm ... so paid £600. Not happy!!! Now, I'm thinking about this. The service spec from Nissan has mostly I (Inspect) on each item. If the inspection is not thorough, clearly they are just looking for 'more work opportunities' for themselves, and charge us for the priviledge. They claimed original brake pads were 85% worn after 36,000 miles, does that make sense??? Taking all the 'I's out of the list (since we can't trust the dealer) leaves a few filter replacements, and oil & filter. So --- what's the point of paying £328? I promised myself never to go to a dealer again!!! Wait until things break and only replace them then. Unfortunately, waiting for brake pads to degrade is not that safe...
Pain dealer servicing - Dog
Porky ... my Almera 1.8 has just had a P2 done by a pain dealer and they did the rear brake pads as well cos they said they needed doing ?
Bill came to a grand total of £236.87 ... so that is for basically an oil change and to do the rear brakes !!
I only went to the dealers as it was still under warrantee but form now on I shall change my own oil @ 6mths and I've found a little garage near me for the service which will be a P3 next year
Re: my complaints about the fuel additive & the headlight alignment, I've written a *strong* letter to the dealer principle saying I wouldn't mind changing to the Nissan Cashcow (if I won the lotto) but there's no way I would entrust it to their"service" dept.
The Almera is a fairly low-tech (but good) car El Porko so it wouldn't be much to diy it or find a good independent (word of mouth)

Good luck! - Ray.
Pain dealer servicing - El Porko
Ray - thank you for your story. You got off lightly - I paid £600 for P3 + 4 brake pads which probably didn't need doing. Dealer said they were '85% worn' ... but the dealer also said my tyres have 1.6mm on them and are illegal. Actually - I measured this morning 3mm on all tyres (and they are worn evenly). I'd love to go legal on this dealer only that it will cost me more than I'll get. But the question that keeps me awake at night is : WHAT IS THE EXPECTED LIFE OF AN ORIGINAL NISSAN BRAKE PAD? Cheers, El Porko.
Pain dealer servicing - Number_Cruncher
>>WHAT IS THE EXPECTED LIFE OF AN ORIGINAL NISSAN BRAKE PAD?

How long is a piece of string?

It depends how the car is driven. Some people will be able to see them off in under 10,000 miles, while others will be able to nurse them to 50,000.

If you must use them, the best way to deal with dealers is to measure your tyre treads, and your pad thickness before the car goes in, and, if need be ask advice on here. Then, when the dealer is on the 'phone, you can ask what the measurement is, with the happy confidence that you already know the answer!

Pain dealer servicing - The Gingerous One
I have a Primera 1.8, the P11-144 shape (99-02) and the only time it's been near the main dealer was for a replacement key & fob and for said new items to be coded to the car.

The servicing of the car is done every 18,000 miles by my local garage in the village (roughly every 18 months) and is about £120-ish; I just ask for a major service to be carried out and they do that, plug replacement, oil & filter change and maybe pollen filter or anti-freeze change (as appropriate).

Then at the 9k interval I have an oil & filter change done by a well known fast fit chain, cost about £20 and I replace the air filter then as well.

The Primera, like the Almera is a fairly simple car. Just reading this thread is convincing me that I have the right idea. I know that my car is supposed to have a P1,P2 or P3 service but I've no idea what that means in reality.

As for the brake pads, I think they last longer if you don't get into the habit of pulling the handbrake on whilst still moving slowly, I'd never had to get rear pads replaced first but in this case the grinding noise I got whilst gently pulling the handbrake on sort of gave things away. They lasted about 40k-miles or so, I replaced front and rear and hopefully they'll last until around 80k when no doubt it will need new pads & disks.
Pain dealer servicing - Dynamic Dave
Several main dealers are now working on the principle that will the brake pads (and the like) last until the next service interval. If not, they ask the customer whether they want them changed while it is in for servicing. They try and put it across that they are doing the customer a favour by changing them now, rather than in 4 to 6 months time and have to put up with further inconvenience of having the car off the road again to have the work done.

My local Vauxhall dealer tried this with my dad by saying the brake pads and disks are worn and need replacing. Luckily I took the phone call and they then went further by saying that they will not last until the next service period. My dad only does 5,000 to 6,000 miles a year, which is less than the yearly service interval and therefore I declined their offer on his behalf. A year later they tried the same 'trick' but I declined their offer again. 6 months on I changed the disks and pads for him myself. The pads still had 3 mm of meat left on them, and the disks were still ½ mm up the minimum thickness level. In short the pads and disks lasted 30 months longer than when the garage wanted to change them.
Pain dealer servicing - Dog
Cheer's Porko - I'll let you'll know how I get on Re: my *strong* letter to the dealer !
Brake pads (obviously) will wear out sooner with auto-trans (like mine) and live in a hilly area (like here) compared to somewhere like E. Anglia + long motorway runs compared to stop start etc.,

O'Gingerous one ... I had the Primera a few years back - good car!
The main difference between the P1, P2, P3 services is that they're sposed to change the break fluid, air cleaner, PCV filter (where applicable), spark plugs, cabin air filter on the the bigger?services so ... you're doing the right thing me ole m8

Dynamic Dave ... To be fair, I was asked if I wanted them to replace my rear brake pads ... In these trying times, and things are gonna get worse finacially - it makes sense to diy it really, or find a "little" garage ... I can get 45 MPG up on the ole dash computer (believe it or not), but I have to drive like an old woman to achieve that figure which I can do here in Cornwall ... until July & August !!! but I've me day's of flying about London and the A20 in a 3ltr Supra, Dolomite Sprint, 3 ltr Capri x 2, BMW's, Jag's, Rover V8's etc., etc., etc. Happy days indeed !
Pain dealer servicing - Bill Payer
Several main dealers are now working on the principle that will the brake pads (and
the like) last until the next service interval.


That caused a huge amount of hassle a few years ago on our company Peugeots - on 20K service intervals they were having the front pads and disks changed every service as they wouldn't make it to 40K. The leasing company was going bonkers but we said any work the dealer called for had to be done as we refused to allow the cars to go for routine work between services.

The other side of the coin is that I picked Mrs BP's Jazz up from servicing and they said the front pads had about 7500 miles on them but as the car only did 5-6K/yr they should be OK. However, strangely, they did call a few mths later to see how they were getting on and would we like to bring it in to have them changed!
Pain dealer servicing - Optimist
I recall niceguyeddy saying on here some time back that servicing was where the main dealer made his money and you can see that wiper blades, pads and tyres are easy to check first thing and get on the phone to the owner for authority to replace while the oil's still draining out. But they've got to be honest and you've got to watch out.

I replaced the battery on my 1.8 Almera in December. The main dealer price was as good as any other I could find and they seem to try and match on tyres. If I were technically competent and we had a garage, or even a drive, I'd try and do some work myself but I'm not and we don't so the dealer does the work which has been (touch wood) very little apart from the services.
Pain dealer servicing - Dog
How about oil these days ... I've always been a GTX man, when I used to have my 240 GLT serviced by an indy a few years back, the engine would always make a hell of a noise on starting from cold and the oil light would take about 7 secs to go out so I would bin their oil (some Vauxhall stuff), stick on a genuine filter and all was quiet again !
Is Castrol still the biz ? How about Exol Full syn - any good ?
Nissan use the frog Elf or total, which on the last service was a 5w/40 but I'd sooner see something a bit thicker when its cold ... how about oil additives, I used to use something called Molyslip or later on it was STP ... do peops still use em? do ya need em? do they muck up an expensive full syn? so many questions, I think I'll go and have a cup of tea, but, I'll tell ya one thing - oil is the lifeblood of an engine !
Pain dealer servicing - Number_Cruncher
How about oil these days ...


In all but a few specific cases, e.g., VW PD engines, it's simplicity itself.

Fit a genuine filter, and use oil that meets the viscosity ratings and meets or exceeds the quality standards, changing it before or at the intervals given by the maker.

>>see something a bit thicker when its cold ...

All oil is allways too thick when cold - just because the number on the tin is lower, the actual cold viscosity is much higher than the hot viscosity, for any oil. Again, the car's manual's advice should be followed.

Aftermarket additives are not required , and many car's manuals will discourage their use. I'd rather stick pins in my eyes than pour that rubbish into an engine.

Pain dealer servicing - bathtub tom
>>I'd rather stick pins in my eyes than pour that rubbish into an engine.


I've the greatest respect for you NC, and bow to your greater knowledge and experience, but!

I believe STP extended the working life of several of my old engines, by keeping them going until some other terminal problem consigned the car to the scrap yard. I do agree though on current engines.
Pain dealer servicing - Number_Cruncher
My experience with the stuff has been bad - very bad. I found it did an excellent job of oil filter blocking!

Thankfully, nowadays, only a real numpty would consider using it!

Pain dealer servicing - Number_Cruncher
Here's fun;

www.ftc.gov/opa/1995/12/stp.shtm

Pain dealer servicing - bathtub tom
>>I found it did an excellent job of oil filter blocking!

Perhaps that would increase the oil pressure enough to extend the bearing life a little ;>)
Pain dealer servicing - gramar

Hi Dog,
Never pay for what you didn't ask & always take the matter up with management.
This sort of practice is now banned by the (effective from26th May 2008) Consumer Protection from Unfair Trading Regulations 2008. It won't help you this time round as you state your car was serviced on 17th May.

www.oft.gov.uk/advice_and_resources/small_business...n




Pain dealer servicing - L'escargot
My Focus has just had a 5-year service, brake fluid change, and MOT, all for £227 at a Ford franchised dealer. I specified "No screenwash, thank you" with which they complied. I'm well satisfied.

Edited by L'escargot on 20/06/2008 at 17:59

Pain dealer servicing - Dog
Cheers Gramar ... I'll make a note of that url

L'escargot ... my service on the Almera cost me £230 and all they did was an oil change + the rear pads - you got off lightly there m8
Pain dealer servicing - bathtub tom
Oops, wrong thread! See Nissan timing chains.

Edited by bathtub tom on 20/06/2008 at 22:34

Pain dealer servicing - mikeyb
Just had my partners VW Sharan serviced and plesantly surprised. Local dealer wanted 290 for 2nd long life service - next nearest wanted 295. Called the main dealer I bought it from (about 40 miles away) who explained to me that they were trying to keep cars in the dealer network for longer, and had reduced their servicing charges. Now 225. They offered to change the front pads as at 40K they were 75% worn and wouldnt make it to the next service - I declined. see no point in paying for something earlier than I have to, plus will probably take it to an independant as it will be cheaper

Screen wash charged at 1.99 and remainder of bottle left in car. Consumables charged at 3.00
update on Nissan pain dealer ... - Dog
For those of you who have recently re-entered the Earths atmosphere, and going by recent "goings on" there must be a handful or two - I had my Almera 1.8 serviced at the local Nissan dealership and they added a fuel additive for which I was neither asked or required and that cost me £12.50 extra on the bill.
Then I had the car MOT'd by an independent whereby it promptly failed due to the headlight aim - which should have been checked at the service according to the makers service schedule so ... I wrote the Dealer Principle a *strong* letter and I am happy to say that I received a letter from the Director of the dealership apologising most profoundly and including a cheque for £24 to as a refund in respect of the fuel additive + the charge made by the independent garage for adjusting the headlights.
The head technician at the main dealership said the headlights are only checked for "operational purposes" at a service, but, in the service schedule it specifically states headlight aim *not* just operation and in future, all headlights will be checked for aim and if I decide to visit the dealership in future, I will receive a service second to none, furthermore, should I decide to change my car with them in the future, I would be given the first two sevices on a complimentary basis as a measure of goodwill.

{moves to previous discussion as relevant to that}

Edited by Dynamic Dave on 05/07/2008 at 17:47

update on Nissan pain dealer ... - Screwloose
Dog

Have you had the new improved headlights fitted free under recall? Almera lights going out of aim is usually the plastic melting.
update on Nissan pain dealer ... - Dog
Good point Screwloose ... I know there is an issue with them melting, and being the headlight aim was so far out, that is where the finger of suspicion points to.
I'll have to get in touch with the dealer and get em to do a check for me as I've not owned the car from new.