Hi all
Bought a car from the main dealer and collected last night. It's got the main dealer 12mth warranty etc and was advertised with Full Service History.
Being a bit stupid I didn't actually check the service log before i'd part ex'd my car and got home last night.
Opened the book and it was serviced in Jan 2006. (first service) and there are no more stamps after this time. It should have been serviced at 1yr or 20,000 miles and it hasn't been. In fact it should have been done in 2007 & 2008 too.
I popped the bonnet and they have serviced it before sale (new oil filter at least) but haven't stamped the book this time.
Does anyone have any advice on what I should do here? What rights do I have? I paid a premium for a main dealer car, foolishly made an assumption and trusted them rather than 'honest john' around the corner and as it's turned out I would have been better off around the corner.
What damage could have been caused to the car from missing two services?
Thanks,
Adam
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If the car was sold with FSH and they can prove it , then do not worry.
It may simply be a matter of stamping the book for you if they have forgotten.
Often happened to me at a variety of dealers.
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I agree with GWS. My Volvo has a full service history, but lots of missing book stamps. The rest is represented by invoices and a maintenance printout from the lease company who owned it for the first three years.
I believe most of the manufacturers log service records on a central computer accessible by any dealership. Just ask for the rest of it.
I've forgotten to take the service book in at service time before, and subsequently not got around to taking it back to get the book stamped. It happens.
Cheers
DP
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Thanks for you replies. I think you're both right.........I hope you are anyway :-) Called up the dealership and they are stating they serviced the car on the missing occasions. They are going to fill the book up with stamps for us........... Hmmmm?
Oh well, if anything does go pop in the next 12months it's got the warranty.
Thanks again!
Adam
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Ask them for invoice copies at the same time. This is a legitimate request - you want to see exactly what has been done and when. It also confirms their story, and covers you for future events.
Cheers
DP
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With a Ford, the dealer will be able to look at the record of the car- and others no doubt too.
Who owned it before you?, get in touch with them. If a lease company should be OK, private owners much meaner and sell on without bothering. The first oil change is important , how many miles has it done?.
If a 2005, will need 2006 and 2007 , depends, when registered of course. My car has only annual services, and then 12,500 miles, crazy. So that has two stamps as it sis a June car. It's really only an oil change- daylight robbery.
But you need the stamps when you sell it , except that after 5 years or so, condition counts for a lot.
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Hi TurboD
Thanks for your reply.
Before I rung the Dealership I rang Vauxhall Customer Services and they weren't interested in the slightest. Said they had no means for investigating the history of any vehicle. I find that quite disgusting when you consider mileage adjusting/fraud etc. I had something similar with my BMW, the service book had tippex in it, E-mailed BMW and they sent me back a list of dates that the car had been to BMW, these agreed with the record so I was happy again. As you say, Ford have the same.
The car has 34k on the clock and it was a motability vehicle from new.
Thanks,
Adam
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also make sure the separate anti corrosion warranty pages are stamped up as well -assuming it is a VX dealer.
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I'm almost certain if its a Motability one it will have been serviced as scheduled. Its effectively a lease.
I'll e-mail Welshlad and ask him for you.
Edited by Pugugly on 27/04/2008 at 19:20
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i can confirm that if it is a motab vehicle then it will most definately have been serviced as per schedule, as said above its effectively a lease agrremant
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When I was checking for Citroen Xsaras, all I had to do was call the Citroen main helpline armed with the number plate and I could get all the information I needed just like that on the car. Helped me identify lemons from the good ones. Vauxhall might do something similar, so worth a call ?
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"Vauxhall might do something similar, so worth a call ?"
"I rang Vauxhall Customer Services and they weren't interested in the slightest. Said they had no means for investigating the history of any vehicle"
Seems the OP already did that
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as part of the motabillity scheme the owner/leaser of the car agrees to have any servicing specified whether by milage / time period under taken and this is usually though the dealer where they get the car from so i would say its a safe bet that the car has a full complete service history.
failure to do so does in fact constitute a breach of contract and can lead to explusion from the mobtabillity scheme (they say but i dont know if thats ever carried out)
Edited by welshlad on 27/04/2008 at 21:58
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Hi Welshlad
"and this is usually though the dealer where they get the car".
When I read that yesterday it gave me an idea. I called the dealer who had done the pre-delivery inspection and the first service and asked if they had done any more work on the car. They were very helpful and said yes thay had done the 2007 service as well.
So the only service actually missing was February 2008, I suspect this wasn't done due to the car being sat in a compound somewhere. It has now been done so the servicing is more or less up to date now.
I still need the book to be stamped though.
What's really alarming about all of this is that when I rung the Main Dealer that sold me the car, they claimed they had done ALL SERVICES on the car after the first one and were happy to stamp the book up. So in other words they were happy to lie about servicing the car in 2007 and they were happy to forge my service book.
Absolutely disgraceful. I haven't rung the dealer that sold me the car yet to let them know I am aware they lied to me and I know they were going to forge my service record in an attempt to fob me off. Do you think I should let trading standards know? Or is there some motoring group that I should tell about a garage happy to forge service history?
Thanks,
Adam
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Adam
Unless the first garage was lying too....?
All these verbal assurances don't add up to anything worthwhile. The car was sold with "full service history" - if that hasn't been provided, in a proper written form as a printout or contemporaneously stamped book, then it was misrepresented at the time of sale.
Take it back and demand your money back.
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Hi Screwloose,
The first garage wouldn't have had any reason to lie about the service history. They didn't own the car and they didn't sell the car. I'm quite sure I could get them to provide invoices for the work. In fact I will, i'll get them to fax me copies.
Then i'll also ask the selling garage to provide me with copies and i'll see if they forge them. They have asked me to post them my book.
The NetworkQ warranty does state there is a 30 day money back guarantee if you are not satisfied. So far i've been lied to and offered forged service history, not to mention that the car doesn't strictly have a full service history as this years service was a couple of months late.
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Agreed, the first garage has no reason to lie. [But then, some women of my experience didn't either....]
Forget Network Q's terms and conditions; misrepresentation is a serious legal matter - it's one of the few things that you can back a private sale for.
Either back the car or let the seller cobble-up a forged history - then sue them in court, expose their deceit and clean up. They wouldn't dare fight the case.
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Just been faxed the real invoice for the missing service which was done in 2007. The garage that did the work and supplied the car originally has been very helpful.
Tomorrow, the garage I bought the car from is apparently going to provide me with this document and stamp the book up! Scandalous, absolutely scandalous.
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My Vauxhall dealer certainly keeps a record of servicing. When I had a warranty problem a couple of years back they said 'has it been serviced on time?' I said 'Yes, I don't have the book with me, but it was done here'. 'Ok we'll look it up on the computer'. So, this should be possible for your car. Taking a legal viewpoint a vehicle doesn't have to have been serviced to the makers schedule to have a 'service history'. A 'service history' is strictly a history of the servicing that's been carried out. Doesn't say that the servicing has been carried out on on time or to the makers schedule! Main dealer won't be so devious, but others might!
JS
Edited by John S on 02/05/2008 at 21:15
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Personally i'd rather see a big folder full of invoices for work done than a fully stamped service book. You can see exactly what was done on the invoice whereas the stamp means very little, especially as you can buy blank service books on ebay and its not hard to get it stamped up.
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