owner's experience with picanto ownership - geoffwetagain
anyone out there with ownership experience of the picanto- reliability, economy, & Kia dealers?

Edited by Pugugly on 29/03/2008 at 08:12

owner's experiance with picanto ownership - Blue {P}
I've never owned one myself but I feel as if I have just from having to hear about someone elses!

A lady that I work with had one, it broke down several times and required recovery from the office car park twice that I saw, the dealers were incompetent and totally unable to figure out what was wrong with the car whilst it was in warranty.

As soon as the warranty and free breakdown recovery expired she traded it in for a Nissan Note and is much happier.

I'm sure that her experience is not indicitive of what most people will get, but personally, I'd rather have a Ford Ka (which can sometimes be had for less depending on the special offers!)

owner's experiance with picanto ownership - geoffwetagain
Thanks for your reply.
owner's experiance with picanto ownership - ablandy
for balance, we have not had any probs with ours. Its on an 04 plate and was one of the first autos.

It is low mileageand mostly urban use but has not missed a beat . An engine management light came on and dealer was very helpful and sorted it out very quickly. This is a london based dealer who also do mitsubishi.

Very very pleased with it.
owner's experiance with picanto ownership - T Lucas
I have driven many miles in northern Spain with rental Picantos and think that they are very good cars for not a lot of money.If i was in the market for a new small car it would get my money (around 5K),nothing else comes close,oh and the a/c works really well in 30 degs.
owner's experiance with picanto ownership - oldtoffee
My wife has one - a 1.1LX auto. 16,000 miles in 28 months. Zero creaks or rattles and nothing at all has gone wrong or threatened to - as you'd expect and as we wanted. Some of the plastics are a bit cheap and the key with remote locking is a pain because it is too easy to set it accidentally. My wife likes it a lot, it is comfy, seats 4 ok on short journeys, has aircon, MP3, 4 electric windows, good steering and handling - not Ka or Fiesta class but still good. On motorways once you get to cruising speed it can hold its own at 70 to 80. Best as in most effective brakes in any car I've ever driven and that includes some fancy stuff from Germany and my current Legacy. The fuel economy is a disappointment which in the low 30s is a mile away from Kia's figures which are known to be amongst the most optimistic.

owner's experiance with picanto ownership - somersetbiker
I've only had my Picanto for about 3 months - done about 4000 miles in that time - so probably too early to tell re: reliability. Touch wood, it's been perfect so far. We've done 200 mile cross country trips with 4 on board without any complaints. Loads of head and leg room in the back. It was purchased for a 25 mile each way daily commute, and in that respect it does exactly what it says on the tin. Fuel consumption is improving as the engine loosens up - varies between 48 and 55 mpg even 4-up.

Can't comment on dealer/servicing yet.
owner's experiance with picanto ownership - rcflyer
Only had ours for two weeks-1.1 ICE version-ex-demonstrator with 800 miles on the clock. In terms of room and comfort it is excellent for such a small car, and very refined at speed. we have not tacken it above 60 mph yet, because thats not really what it is for, but the first tankful consumption test after 275 mixed miles including 150 miles "long runs" the consumption was a disappointing 44 mpg. I was getting that out of my 1750 Maxi years ago.
I hope it gets better!

Edited by Dynamic Dave on 17/03/2008 at 19:27

owner's experiance with picanto ownership - MWP67
Just about to part-ex my picanto for a Clio. It's a Picanto 1.1 LX which is 3 years old on Monday with 62,000 miles on the clock. Its been an OK runabout although showing its age due to mileage and I'm glad to be getting rid of it now. I thought I could live with a small boot but I can't!!

Think KIA should include a spare wheel and not the repair kit - make sure you negotiate a free spare before buying one. Electrically operated door mirrors gave up at around 40,000 miles.

Tyres and brake pads don't last long and are relatively expensive to replace based on the cost of the car. The service every 10,000 miles adds to cost.

Had to have front suspension replaced after 20,000 miles under warranty.

Dealers are variable in quality, the one on the Wirral is terrible whereas one in Stoke (Newcastle under lyme) is brilliant.

The remote key is a joke I never put the keys in my pocket until I am 100 metres from car as its so easy to unlock it due to position of switch on key.

This car is OK if you want a runabout for short distances, as a commuting car pay a little extra and go for comfort!
owner's experiance with picanto ownership - Mad Maxy
we have not tacken it above 60 mph yet


Oh my Goodness ! Mimser!

Did you not take the Maxi above 50?

Edited by Dynamic Dave on 29/03/2008 at 13:27

owner's experiance with picanto ownership - Red Baron
Had one for a few days as a courtesy car 55-plate. Not a bad car actually. Nicer to drive and a 1.4 Fiesta that I had as a hire car, even on the motorway. The Picanto doesn't try to be something that it isn't - the platstics weren't of the 'soft-touch' type etc. Plenty of space inside. Fuel tank would have been irritatingly small (36 litres). Stereo was very fiddley to use, but this can be changed!

Only downside was the tiny boot and the lumpy remote key which was far too easy to accidentally press.
owner's experiance with picanto ownership - DP
Blue and ablandy's early replies are another shining example of how important dealer quality is in the overall ownership experience.

That "easily fixed" engine management light could have turned into an ongoing saga with all manner of breakdowns and faults if diagnosed incompetently. Ditto the recovery process required by Blue's colleague could have been perhaps avoided if a fault had been spotted and corrected earlier.

Of course the inherent reliability of a car is important, but I think the quality of aftercare and support is equally, if not more important.

Cheers
DP
owner's experiance with picanto ownership - Riz_Haji

Scores of Kia owners affected by crankshaft problems with Kia Picanto's. The problem may not be apparent in the early stages of the car, but is a real problem and poor customer support shown by Kia. These cars aren't built to last beyond 6 years.

Read more: http://www.kiaownersclub.co.uk/forum/list-of-owners-with-crankshaft-pulley-bolt-failur_topic5189_page1.html

owner's experiance with picanto ownership - ChannelZ

Scores of Kia owners affected by crankshaft problems with Kia Picanto's. The problem may not be apparent in the early stages of the car, but is a real problem and poor customer support shown by Kia. These cars aren't built to last beyond 6 years.

Read more: http://www.kiaownersclub.co.uk/forum/list-of-owners-with-crankshaft-pulley-bolt-failur_topic5189_page1.html

As usual, people using unsuitable cars are at fault. People buy a city car and then spend all day flogging it up and down the motorway, ignoring service intervals, then wonder why they get crap MPG and the engine burns out after 60k.

As for pulley bolt failure, it's a similar problem on BMW 320d, and that's a car that costs 3 times more than the Picanto.

owner's experiance with picanto ownership - Riz_Haji

"As usual, people using unsuitable cars are at fault. People buy a city car and then spend all day flogging it up and down the motorway, ignoring service intervals, then wonder why they get crap MPG and the engine burns out after 60k."

Not true, low mileage Kia Picanto's with full service history reported with the same problem, even with full dealer history. This is appears to be a worldwide issue. A clear inherent factory defect, accepted by KIA, but unwilling to do much about.

This has nothing to do with "people using unsuitable cars"

See the video:

www.kia-forums.com%2Fkia-picanto-forum%2F43684-04-...1" target="_blank">http://api.viglink.com/api/click?format=go&key=a2f38ec7bedf722785bbe37823651da0&loc=http%3A%2F%2Fwww.kia-forums.com%2Fkia-picanto-forum%2F43684-04-...1

Edited by Riz_Haji on 28/02/2012 at 12:28

owner's experiance with picanto ownership - Riz_Haji

If the video doesn't work try the link: http://www.kia-forums.com/kia-picanto-forum/43684-04-recall-crankshaft-bolt.html

This also contains the link to the Dutch Kia Campaign.

owner's experiance with picanto ownership - ChannelZ

Big whoop. So, KIA got it wrong. They're not alone.

Look at VAG with their injectors - ignored for years and eventually will replace if you go and ask. No recall. Look at VAG and the porous heads on early 2.0TDI PD engines. Porous head? Tough, scrap the car as heads are nearly impossible to source, and when they are available they're more than the cars are worth. How about VAG rear brake calipers that jam up, basically needing new calipers every pad change.

BMW and the X5 and it's suspension that eats rear tyres. BMW and cracking wheels. BMW and bad breather valves on the 20d engine that pops the turbo. BMW and swirl flaps on the 30d engines. No recalls there either for years, if at all.

Vauxhall and the sticking swirl flaps on the 1.9CDTI 150hp engine. Same engine that drops it's timing belt 60k early due to bad tensioners. Vauxhall's answer? Tough, here's a bill for £3k for a new engine.

owner's experiance with picanto ownership - skidpan

Big whoop. So, KIA got it wrong. They're not alone.

They moan about the Kia Picanto but lets look at the facts.

They cost peanuts new and peanuts to run and do very well in customer satisfaction surveys.

If they were as bad as some posters make out you would see them all over the place dead at the side of the road, when did you last see one.

Kia have been very good and paid for parts and not labour and that is a fact noted on the Kia forums, in some cases thay have paid labour as well. How many manufacturers have gone that far.

On cars 6 or 7 years old that were bought when they only had a 3 year warranty that is more than reasonable in my book.

Any car (or any product for that matter) can have problems but you cannot expect the manufacturer to repair it free for ever, these Picanto owners seem to think you can.

I sometimes wonder if people putting up these posts actually own the car they are moaning about or just do it for fun. If they lived in the real world they would accept that products go wrong and need repairing and this can cost money.

owner's experiance with picanto ownership - madf

If they lived in the real world they would accept that products go wrong and need repairing and this can cost money.

Frankly I will not buy cars where the reliability is poor or there is an endemic fault which the manaufacturer has not resolved through a recall. That rules out most manufacturers.

Designed in faults are unacceptable if the manufacturer does not sort them out FOC.

This means of course not buying any VW products.

I don't tolerate them in any white goods. Cars are expensive white goods.

Edited by madf on 28/02/2012 at 14:31

owner's experiance with picanto ownership - Riz_Haji

You might be jumping to the conclusion that the 3 year warranty is the end of the story for the consumer to have repairs undertaken by the manufacturer at his cost.

I'm not expecting every component of the car to be covered outside of the factory warranty at all. This isn't some situation whereby a random component simply wears out and the consumer expects the manufacturer to replace or repair the item free of charge.

KIA should have taken care of this problem when the cars were under warranty as the inherent fault existed at that time. Because other manufacturers also do it and GET AWAY with it doesn't make it acceptable!

This is a situation where a well known and documented inherent factory defect fails outside of the warranty period. It doesn't just affect picanto's! sorento's have the same problem too.

owner's experiance with picanto ownership - ChannelZ

Big whoop. So, KIA got it wrong. They're not alone.

I sometimes wonder if people putting up these posts actually own the car they are moaning about or just do it for fun. If they lived in the real world they would accept that products go wrong and need repairing and this can cost money.

Exactly. I don't have a KIA, but I do have a Hyundai in the household, a i30 we bought new in June 2010. So far, after 11k, it's been fine.

A few niggles coming up to it's first service, but they were fixed by the dealer, like knocking suspension, central locking that went wrong once, and a ticking fuel valve.

Regrets in buying it? None. Glad we bought it over the 2-3 year old Focus that would have cost something similar, going by the total disaster that is my Mondeo.

owner's experiance with picanto ownership - thunderbird

I sometimes wonder if people putting up these posts actually own the car they are moaning about or just do it for fun. If they lived in the real world they would accept that products go wrong and need repairing and this can cost money.

Too true.

If you buy something and use it for 6 or 7 years then expect the manufacturer to repair it for free 3 years after the warranty ran out when it goes wrong you are living on another planet even if you go quoting consumer law.

When the wifes gearbox broke after 6 years did we make a song and dance, no we got it fixed and got on with life.

When my gearbox broke after 7 years I did exactly the same.

If we had searched the internet I am sure we would have found others with the same problem but I am realistic enough to accept things go wrong and cars cost money when they break.

owner's experiance with picanto ownership - Riz_Haji
If you buy something and use it for 6 or 7 years then expect the manufacturer to repair it for free 3 years after the warranty ran out when it goes wrong you are living on another planet even if you go quoting consumer law.

I've had other repairs carried out on the Picanto withiut expecting KIA to pay for it all, however this is really something that should have been inspected and fixed while the car was still under warranty by KIA, having seen discovered it during it's warranty period.

I wouldn't expect a manufacturer to pay for the replacement of a part that simply wore out or failed. This was a known inherent manufacturing defect. A design fault that should have been corrected at no cost to the consumer.

owner's experiance with picanto ownership - large portion

From what I have read recently Kia Picanto is the most dependable car in UK.

Regards