Ford C- Max TDCi automatic on 2004 plate purchased from private dealer, September 2010, mileage 24,731. Test drove a 2008 model and loved the driving position, perfect for my back problems and did not think twice when I found a slightly older one for half the price!
May 2011 stalled at traffic lights. restarted. put into D stalled. over and over again until battery flat. AA rescued. - 7 fault codes inc. transmission. Local Ford garage repaired MAF sensor. Mileage 30,303
June 2011 stalled in school car park. Put into D stalled, over and over again. AA towed back to Ford garage and spoke to them describing symptoms and wrote gearbox on his report.. Car returned 2 days later said nothing wrong could be found. Mileage 30,704
6 Jan 2012 Car started on a return journey put into R stalled. Every gear tried but stalled everytime. Back to Ford Garage. This time needs the transmission replaced cost £2800. Mileage 36,604.
Legal advice taken. Complaint sent to Garage under Sale of Goods and Services Act 1982 in that they had failed to diagnose the correct problem(s) and allowed me to carry on driving causing the complete failure of the gearbox.
My case and lack of car is still ongoing but after receiving a call from the complaints manager at the garage who amongst other things said he had been in contact with "FORD" who had advised him that they could not help as 1. No known problems with the transmission on this car. and 2. I was not the original owner and therefore not their customer, which was fair comment.........until I googled transmission repairs for my car and the top answer was this forum on the honestjohn website!
I am now part of this mess and wish I could think of a way of tracing all the affected C -MAX owners driving around in thier "grenades with the pin out" or completely out of pocket in the past.
If anyone has any updates on their own C-max CVT problems especially Legal or contact with Ford please post. Cheers K.
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