VW Customer Service contact help

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Mon 9 Jul 2007 09:09
VW Customer Service contact help - bikemade3
Anybody know the adreess of GB VW Customer complaints and if possisble the present head of ?


Title changed to remove acronymPG
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Mon 9 Jul 2007 12:49
VW POC Help - PoloGirl
www.honestjohn.co.uk/forum/post/index.htm?t=52465&...e

I had the same problem - apparently you're supposed to phone and explain your technical problem to a call centre person who wont have a clue what you're on about...and then explain it to someone else all over again when they don't understand and pass you on.

I emailed the head bloke in the UK, and didn't even get an acknowledgement, so emailed Germany. About two weeks ago I had what they call a 'holding reply' so at least I know they've read it, but am still waiting for a response.

Good luck!
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Wed 11 Jul 2007 08:34
VW POC Help - Halmer
I think that you are being highly optimistic to use the words VW, Customer, Service and Help in the same sentence.

My experience from speaking to them, and it is only mine, is that they have no interest in doing their jobs at VW UK HQ.
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Wed 11 Jul 2007 10:26
VW POC Help - barney100
I have a service contract which needs adjusting for mileage and contacting them is impossible. i think VW after care needs a big improvement.
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