Advice please-what should we do next?

Honest John Back Room » Motoring discussion
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Mon 21 May 2007 20:20
Advice please-what should we do next? - shanna
We bought a new to us car and drove it home last Thursday. 17.5 miles from the dealership it broke down and a 2 hour journey ended up quite a bit longer. To cut a long story short (about 2 days long) we got the car back and there seems to be quite a few issues with it and we've also noticed that its had some sort of accident as the front passenger door has been repaired/resprayed. We haven't got the service history book from the dealership yet although they have said it will be with us as soon as they've queried something with the previous owners (they have told us it has a FSH). Now we've never ever had a problem with purchasing a car and dealerships have always been OK. Does anyone have any advice on the best way to follow this up. The suggestion so far is to take it to the local dealership and get them to look at the vehicle and make good any problems. Does this sound reasonable?
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Mon 21 May 2007 20:43
Advice please-what should we do next? - Armitage Shanks {p}
I don't quite follow what you are asking. Are you suggesting taking it to 'the local dealership' which isn't the one you bought it from? I think the only people for you to deal with, before you involve Trading Standards and/or a solicitor, is the dealership from which you bought the car. Have you got the V5 by the way? Does it have any sort of warranty?
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Mon 21 May 2007 21:25
Advice please-what should we do next? - shanna
We bought the car from a land rover dealership approx 100 miles away with a 12 month land rover warranty. Apparently we can use this at any land rover dealership. At first it was suggested that we go back to the original dealership (who we deal with by phone) but we said they would have to collect and return the car. We have now been told to take it to the local land rover dealership and get it thoroughly checked. We have got the new keepers section of the log book. It certainly hasn't got as far as a solicitor (hopefully it won't) or trading standards. I would just like to know what is fair and reasonable - for both parties - in this sort of situation. Sorry if I'm being long winded, its that sort of a day!!!
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Mon 21 May 2007 21:34
Advice please-what should we do next? - Aprilia
The warranty would cover any faults that occur on the car in the course of its normal use. It is not meant to cover the repair of a vehicle due to poor pre-sale preparation or structural defects (i.e. badly repaired accident damage etc.). To be honest if its a LR you can expect problems throughout ownership - I hope its not a petrol Freelander...
I would get in touch with the selling dealer and see if you can reject the vehicle and get your money back - you might be lucky...You would have to take the car back to them though.
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Mon 21 May 2007 22:06
Advice please-what should we do next? - Vansboy
& if you've bought it on finance, you've got another bit of help, by involving the finance company, to get things sorted.

Fist call is the supplying dealer, as mentioned.

What went wrong, that caused the breakdown?

VB
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Mon 21 May 2007 22:31
Advice please-what should we do next? - shanna
Its a diesel Freelander! There was a broken wire on the wiring harness(?!) and at first the local LR dealership said that it needed complete replacement. They are now saying that it cannot be repaired again. The majority of the car was paid for by the part-ex. We also had a tow bar fitted so do you know what would happen about the cost of that?
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