Reliability:Citroen tops Europe - ForumNeedsModerating
Just reading though the HJ story on Warranty Direct's survey - certainly surprised me - Citroen/Peugoet trounes all (but one - Mini) the European car makers for reliability judged via WD's claim stats. Also surprising to see Skoda in a lowly 32nd place, behind Jaguar - weren't Skoda the new wunderkinds just a couple years ago?

Some of that positions though, it must be said, are separated by fractions of 1% e.g. positions 10-14 within 1% point

The Japanese/Koreans, are, not surprisingly , in the medal positions.
Reliability:Citroen tops Europe - ForumNeedsModerating
here's what I meant to say in English...too quick on the post. button..

Just reading though the HJ story on Warranty Direct's survey - certainly surprised me - Citroen/Peugoet trounces all (but one - Mini) of the European car makers for reliability judged via WD's claim stats. Also surprising to see Skoda in a lowly 32nd place, behind Jaguar - weren't Skoda the new wunderkinds just a couple years ago?

Some of those positions though, it must be said, are separated by fractions of 1% point, e.g. positions 10-14 within 1% point

The Japanese/Koreans, are, not surprisingly , in the medal positions.
Reliability:Citroen tops Europe - Brian Tryzers
> weren't Skoda the new wunderkinds just a couple years ago?

I think that was more about overall customer satisfaction - including quality of dealers etc - whereas this is simply breakdown statistics. I'd be interested in whether the things that have gone wrong with my car - a failed cruise control sensor and a washer bottle connector that fell off - would have counted towards this survey, and whether they'd have been equally weighted with catastrophic failures that left the owner stranded. As ever with surveys, it means nothing unless you know the methodology - although try telling that to the Citroen marketing department!
Reliability:Citroen tops Europe - boxsterboy
And Lexus only fractionally ahead of Mini and Citroen.

Don't these figures factor in the cost of repair as well as the number of breakdowns? The link wasn't particularly clear but I seem to recall this being the case in the past - which was why Subaru were punished previously for the high cost of their spares.
Reliability:Citroen tops Europe - Aprilia
Its not actually a 'reliability survey' at all its a set of data on how much Warranty Direct paid out for repairs on used cars 3+ years old, on which the trader managed to sell 'mechanical breakdown insurance'. It therefore excludes any problems on which WD managed to avoid paying - which is probably a lot of problems. It would exclude any problem which was deemed 'wear and tear', for example, and problems which are not some sort of 'failure' are not covered.
Reliability:Citroen tops Europe - cheddar
Its not actually a 'reliability survey' at all its a set
of data on how much Warranty Direct paid out for repairs
on used cars 3+ years old, on which the trader managed
to sell 'mechanical breakdown insurance'. It therefore excludes any problems
on which WD managed to avoid paying - which is probably
a lot of problems. It would exclude any problem which
was deemed 'wear and tear', for example, and problems which are
not some sort of 'failure' are not covered.



To be fair Aprilia, it is a level playing field, the point you make are relevant though they apply equally to all makes featured.
Reliability:Citroen tops Europe - Brian Tryzers
Thoughts on methodology: two 4x4 makers prop up the table for mechanical failures in cars 3-9 years old. Could it be that these are subjected to a higher than typical amount of towing and other heavy use, which increases the likelihood of problems? These are vehicles that are more likely to be used right up to their design limits than, say, a Mitsubishi Carisma, and while that doesn't excuse the number of squeaky-clean Freelanders one sees waiting for the AA, it would be amazing if it weren't reflected in the proportion that break down.

The methodology is also based entirely on warranty claims in a 12-month period and takes no account of mileage, which also favours those makers whose vehicles appeal to light users. It might take a typical Kia driver three years to cover the mileage a BMW owner does in one, in which case Kia's 17% breakdown frequency, adjusted to the same mileage, becomes more like 43%.

I'm not arguing that the survey has no merit, but I do think that the way it's presented suggests a degree of scientific rigour it hasn't really earned. Probably better to look at figures for individual models and compare them with others in the same category, which would eliminate some of the inequalities.
Reliability:Citroen tops Europe - Xileno {P}
It also has another fundamental flaw and that is it takes no account of the fact that for example, a three year old BMW is possibly going to be more expensive than at three year old Citroen to repair. Also on a cheaper car like a Citroen, I would treat it almost as disposable once it got to seven years old so would not be interested in taking out any kind of warranty anyway. Also age for age, a Citroen is going to be a cheaper car to buy possibly leading to a lower take up of a warranty. If I had a house costing £10000, I probably wouldn't bother insuring it.
Reliability:Citroen tops Europe - jase1
It also has another fundamental flaw and that is it takes
no account of the fact that for example, a three year
old BMW is possibly going to be more expensive than at
three year old Citroen to repair.


The figures do take cost of repairs into account. HJ's quote doesn't include them but they are there on the WD website.

Absolutely right re the Citroens as disposable items remark. The one and only reason Peugeots, VWs, Hondas seem to "last" longer than Citroens, Seats, Hyundais is that the depreciation on the latter is higher than the former, therefore folk are more likely to get the former fixed than the latter if the bill exceeds a certain amount.

Citroens are a great car to buy at say 3 or 4 years old and toil into the ground, provided they're looked after. Most of the technology is proven and the faults are niggles in the main. I wouldn't buy any other French car though because you're merely paying for the ponce factor -- all this highly dubious "style" they're lumbered with. Citroens are well priced.
Reliability:Citroen tops Europe - Baskerville
Funny isn't it that when a survey of Toyota dealers or something finds that Citroens are rubbish everyone says "ah, those French cars, you can't trust 'em" and all the Citroen owners point out the failings of the survey. Now when a survey suggests Citroens are not rubbish after all everyone says the survey is rubbish and the Citroen owners are nowhere to be found.
Reliability:Citroen tops Europe - jase1
WillDeBeest makes some good points.

I would only compare similar cars with this, and look at the frequency of repairs and how much they cost separately.

So whereas you can compare say an Astra with a Focus (and an Astra with an Almera or Accent or whatever) the manufacturer comparisons are weak at best. That said, the like of Mitsubishi, Hyundai and Kia do sell a lot of 4x4s relative to their respective totals so if it were the case that Land Rover were near the bottom solely because of the cars they sell you'd expect these three to do badly as well.
Reliability:Citroen tops Europe - boxsterboy
We own a C8, and it has had a couple fo electrical niggles, but no worse than a C-class I had and the E-class I currently have, and our experiences with it are not detering me from buying a C4 HDI.

Previous reliable Citroens of ours include BX GTi, BX TZD Estate, 2 ZX diesels and a 2CV (which we still have!)
Reliability:Citroen tops Europe - adverse camber
>>and the Citroen owners are nowhere to be found.

they're waiting for the AA

no - just kidding...
Reliability:Citroen tops Europe - Xileno {P}
The only survey that matters is your own experience of a particular car.

Until I get a duffer, I am happy to buy french. And as I've said before, the competence of your dealer makes a huge difference as well.
Reliability:Citroen tops Europe - Lud
Nothing wrong with Citroens. Of course we all have our prejudices. Mine favour Citroens and indeed French cars in general.
Reliability:Citroen tops Europe - RichardW
"Citroen owners are nowhere to be found."

I'm here, just too smug to write anything :-)))

VW, anyone?
--
RichardW

Is it illogical? It must be Citroen....
Reliability:Citroen tops Europe - yeoman
At least four of the top ten manufacturers in this survey have plants in Britain turning out high volume models - Honda, Toyota, Nissan and Mini. So a good proportion of the most reliable cars must have been built in Britain. Now thre's food for thought.............
Reliability:Citroen tops Europe - Citroënian {P}
"Citroen owners are nowhere to be found."

Hello!
-- He\'s a cheeky wind-up scamster and he\'s on the radio....
Reliability:Citroen tops Europe - Clanger
Nothing wrong with Citroens. Of course we all have our prejudices.
Mine favour Citroens and indeed French cars in general.


Me too. Bought our 19th Citroen, a 1.0 petrol AX, last October for The Lad to go to college in. The C3 takes Mrs H on her commute in all conditions. At 50K miles the rear discs are shot *again*. My C8 doubles as works van and family limo without complaint. With a friendly local dealer I've no incentive to go exploring other makes.
Hawkeye
-----------------------------
Stranger in a strange land
Reliability:Citroen tops Europe - glowplug
Count me in too!
---
Xantia HDi. - Float on!
Reliability:Citroen tops Europe - Xileno {P}
Ex-Citroen owner found here...

Had a brilliant GS a long time ago but never bought another Citroen. Don't really know why. Certainly was very reliable.
Reliability:Citroen tops Europe - madf
As a current PSA owner, I detest the design which tries to make everything as difficult as possible: like changing rear bulbs/design of disk pad retention system and genrally appalling and scatty wiring.
When I compare with Ford or Toyota, the latter two win hands down on "designed for ease of maintenance."
madf
Reliability:Citroen tops Europe - Mondaywoe
Ok - must hold my hand up and confess that my C5 has had a couple of desperately unreliable months! It started off in November losing coolant (apparently blown through the header tank cap) Dealer has refused to accept my suggestion that there might be a head gasket problem - but has fitted a new water pump, (+ timing belt) new radiator and new thermostat. (Dealer said Citroen had used wrong mixture of anti-freeze in early cars and it had crystallised in the radiator. (Eh?)

Handbrake was failing spasmodically, so new front NS caliper fitted. First week of the new year I had a puncture on the wheel that was removed to fit the new caliper (!!) Dealer had tightened the nuts so tightly I bent the wheelbrace trying to remove it - had to call the breakdown out to change the tyre. New tyre fitted. Following week, car wouldn't start - flat battery - new battery fitted. Week after that - message appeared on dash 'Coolant level low' (yes- after all that cooling system work!) Topped it up twice in a week - yet since then hasn't lost any more!!) This was followed by a message 'Diesel Additive Minimum Level' (shouldn't be - EOLYS was refilled 15,000 miles ago!) This has yet to be investigated. Last week - I got off lightly with a brake bulb out!

The bill to the dealer was £793. New Tyre was around £80, battery was another £40.

I'm still not convinced the coolant system is fixed - monitoring the situation.

So when all this blew up I went off and had a test drive in a Mondeo - then an Accord. That was all it took to persuade me to have the C5 fixed even if it did turn out to be costly. I simply couldn't find anything to touch it for comfort, quietness, interior space and (refined) economy.

There's something about Citroens that rots the brain..............

Graeme
Reliability:Citroen tops Europe - PhilW
"There's something about Citroens that rots the brain.............."

Graeme,
You'd be a lost cause if you hit the red stuff as well ...................like me!
--
Phil
Reliability:Citroen tops Europe - machika
Ok - must hold my hand up and confess that my
C5 has had a couple of desperately unreliable months! It started
off in November losing coolant (apparently blown through the header tank
cap) Dealer has refused to accept my suggestion that there might
be a head gasket problem - but has fitted a new
water pump, (+ timing belt) new radiator and new thermostat. (Dealer
said Citroen had used wrong mixture of anti-freeze in early cars
and it had crystallised in the radiator. (Eh?)


So, does the wrong mixture apply to all early cars? Mine is one the first C5s. Why hasn't it been subject to a recall if they knew about it?
Reliability:Citroen tops Europe - PhilW
"So, does the wrong mixture apply to all early cars? Mine is one the first C5s. Why hasn't it been subject to a recall if they knew about it?"

Unlikely, since my "Revue Technique" for the Xantia HDi states that "since 2001 do not replace (antifreeze) because of the adoption of a new type of liquid with unlimited life"
--
Phil
Reliability:Citroen tops Europe - machika
"So, does the wrong mixture apply to all early cars? Mine
is one the first C5s. Why hasn't it been subject to
a recall if they knew about it?"
Unlikely, since my "Revue Technique" for the Xantia HDi states that
"since 2001 do not replace (antifreeze) because of the adoption of
a new type of liquid with unlimited life"
--
Phil


Yes, I know it is supposed not to need replacing but if there was a fault with the mixture in early models, surely it should be subject to a recall if there could in any way be a problem with it.
Reliability:Citroen tops Europe - Mondaywoe
I wouldn't worry too much about the 'crystalising anti-freeze' theory. This morning I got the 'coolant level low' warning once again - so all this sounds to me like a story from a dealer who can't / won't roll the sleeves up and lift the cylinder head. I'm convinced I've got a (small) head gasket leak and the worry is that this might turn into a big one with catastrophic consequences for either the head, the block or both!

I was told that the radiator wasn't getting uniformly hot, so they concluded it must be blocked (a 66,000 mile 2002 car - regularly serviced by main dealer??) More like a pocket of air created by a blowing gasket methinks.......

Graeme
Reliability:Citroen tops Europe - PhilW
And me!
Xantia Hdi Exclusive (90k) and Berlingo HDi on drive at moment. C2 Hdi outside son's flat. Fondly remember my 2 old BX XUDs and Xantia XUD which all served us well for well over 100k each and never "broke down and left us stranded" except for the oldest BX when a throttle cable snapped after about 120k. Wife had to call out the RAC, I would have driven it the mile home on tickover and then replaced the cable for a tenner.
Had Cits for 20 years now - very reliable (until tomorrow!!)
New C5 on cover of last week's Auto express might be our next (as a 2 year old second hander for £8,000????). Looked great.
I hate reading that they are reliable - 2nd hand prices might go up!!
Incidentally, is Cit "refinding" itself? Latest designs seem to be returning to innovative originality - or is that just my imagination??

--
Phil
Reliability:Citroen tops Europe - PhilW
Oops,
the "me too" was in reply to "Count me in too!" from Glowplug.

As for
"difficult as possible: like changing rear bulbs/design of disk pad retention system"
which Cit is that??


--
Phil
Reliability:Citroen tops Europe - Brian Tryzers
> is Cit "refinding" itself?

Looks like it. I think they've realized that they'll lose out in the car-as-appliance market to the Korean makers, so they're using distinctive design as a selling point. Just as long as they don't go back to single windscreen wipers - there's a good reason for using two!
Reliability:Citroen tops Europe - Baskerville
Just as long
as they don't go back to single windscreen wipers - there's
a good reason for using two!


is there? What?
Reliability:Citroen tops Europe - Brian Tryzers
If you don't know, try driving a Fiat Uno in a downpour. A single wiper doesn't reach the top corners of the screen, leaving a big wet area close enough to my eyeline to be annoying and possibly dangerous. A two-wiper set-up (assuming it's reversed for right-hand drive - are you reading, BMW?) clears the most important area, in front of the driver, much more effectively.
Reliability:Citroen tops Europe - Baskerville
It was just fine in my BX and doesn't seem to be a problem in the MB's I've travelled in. Maybe it's the small windscreen that is the problem, not the single wiper per se.
Reliability:Citroen tops Europe - Brian Tryzers
I'm taller than most, so I care more about that top corner. MB 190s and W124s used to have some sort of eccentric pivot to push the wiper tip further into the corner, but even that was only *almost* as good as a two-wiper design, and I note that new MBs (and Jaguar XJs, and Citroens - even the CX-esque C6, I think) have dropped the single wiper for a proper pair.

Straying from the point but does anyone know why BMW 3s have wipers set for RHD but 5s (and 7s?) still have the LHD pattern? My dad's Renault 12 had this problem in the 70s and I thought the makers had learned to do it properly.
Reliability:Citroen tops Europe - ForumNeedsModerating
..Just remember, WD's stats are for cars on its warranties, so most will be over 3 years old.

Even more impressive for Citroen then, no?

Reliability:Citroen tops Europe - ForumNeedsModerating
MB 190s and W124s used to have some sort of eccentric pivot to push the wiper tip further into the corner, but even that was only *almost* as good as a two-wiper design, and I note that new MBs (and Jaguar XJs, and Citroens - even the CX-esque C6, I think) have dropped the single wiper for a proper pair.


Interestingly, although on Mercs (C-classes at least) the 2-wiper design still has the lefthand wiper on an eccentric cam , the righthand
wiper is 'normal' - they give an excellent & quiet wipe btw, right to the edge with none of that annoying click-clack sound.