Ford cd/radio problems

Honest John Back Room » Motoring discussion
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Sat 9 Dec 2006 11:26
Ford cd/radio problems - johndh
I have an 04 Focus Ghia, still under warranty. The problem I have is that since new, the cd/radio unit has been nothing but trouble, in and out of the repair shop 5 times. The latest episode was when the unit failed completely and the dealer promised a new replacement. Five weeks later I went to have the new unit fitted only to find out that it was the old one repaired. Guess what, it failed this morning, again. I have tried complaining to Ford Customer services, but getting nowhere.

Does anyone on these forums have any suggestions or alternative contacts at ford where I can speak to someone who will help resolve the issue, because so far I feel like I'm going round in circles and being treated like a patsy.

Thanks

John DH
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Sat 9 Dec 2006 12:44
Ford cd/radio problems - yorkiebar
Have you asked to speak to general manager or dealer principal of the site ?

If it's a genuine claim (no reason why it isnt) then it is a very easy fix for them to sort; the top man just need to know I think !
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Sat 9 Dec 2006 14:25
Ford cd/radio problems - cheddar
Agree with YB, also just to say write to Ford Cus Serv, a letter is handled by someone who knows what they are talking about however the phone can be answered by call centre staff some of whom might be temps etc.
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Sat 9 Dec 2006 18:46
Ford cd/radio problems - johndh
Cheddar and YB

Thanks for coming back to me on this one. It certainly looks like it has to be by letter, especially as it's a 60 mile round trip to the nearest dealer. Because of the travelling involved I've even considered getting a second hand unit from EBay and chucking this one in the bin. But I agree with you, it should be a simple matter to sort out. I'll come back and let you know how I get on.

Many thanks

John DH
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