Service report regarding Suzuki

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Tue 7 Nov 2006 12:42
Service report regarding Suzuki - stunorthants
Just thought id share my experience of the service I was provided with from my ( non-local ) Suzuki dealer.

I have to say, set against my supplying dealer who were frankly appauling in terms of aftersales care and attitude, the dealer I used for my first ( 9000 mile ) service were exceptionally good.
They have restored my faith in Suzuki dealers which was rather dented by the supplying dealer.

First they managed to get me booked in within 7 days with loan car which was great and on a saturday morning which is great for me.
The sevice staff were friendly and informative and the loan car was clean and tidy.
My only complaint was that there wasnt much petrol in the car and they supposedly operate a system where by which they charge you for mileage rather than making you fill the car up with petrol. An oversight and nothing major.

Anyhow, I went off, did some shopping and got the call that my van was ready.
Arrived and waited for them to do the invoice. Best news ive ever had from a servicing dept - instead of the £153 they had quoted, they had done it quicker than book time so only charged me £121. Very honest policy and not one adopted by all dealers.
The loan car mileage cost was £5.16 for a total of 43 miles that I did in it which I thought was reasonable and fair as I didnt put any petrol in it, just ran it on the fuel light!

They also adjusted the clutch which improved the gearchange immeasurably.

On the whole a great customer experience and I would recommend
Co-op Motors in Kettering to any Suzuki owner.
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Tue 7 Nov 2006 13:06
Service report regarding Suzuki - Nick Shep
My only experience from a Suzuki car dealer was in deleted - can't be many of those dealers in that area, so name removed - DD , I won't inform you of the name but as you live in deleted again you will probably know of them. It begins with deleted - although you haven't named them, giving a clue is as good as - DD I bought an Ignis a couple of years ago, brand new and after six months there was a noise from the drive shaft and on the first service, they couldn't provide me with a courtesy car, my wife took the car in and upon returning, they did a poor service and most importantly the sale/service staff where perving over my wife, so I wrote a letter of complaint and sold the car. I will never ever buy a Suzuki car again. I now own a Vauxhall Zafira and the car and service levels are far superior>

{Naming and shaming info removed - DD
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Tue 7 Nov 2006 13:14
Service report regarding Suzuki - Xileno {P}
Hmmm. Quite easy to wok out which place you are refering to.

Hence why I've now edited the post - DD
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Tue 7 Nov 2006 13:21
Service report regarding Suzuki - stunorthants
Yes, thats why I avoided saying too much!

Nick, Im sorry you had that experience and it seems that it is specific to that dealer rather than Suzuki in general so try and keep an open mind. The difference between my supplying dealer ond the one I used for service was chalk and cheese, simple as that.
Im considering writing to Suzuki to inform them of just how much they are being let down by some poor links in the chain.

Remember, each dealership is a company in its own right, the smaller ones owned by familes often, so if one doesnt work for you, try another.
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