www.uk-mkivs.net/forums/thread/515231.aspx
www.uk-mkivs.net/forums/thread/539880.aspx
It looks like VW are aware of the problem and dealing with it.
What has your dealer said?
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my dealer said---never heard of the problem----and i said---thats funny--its all over the internet
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I'm puzzled. If you knew it was all over the internet why were you asking on a non-Golf specific site if anyone had any similar problems? Why didn't you just print off the notices, wave them in front of the service manager and see how it went? According to the posts that I've read VW dealers have all looked at the complaints and worked on the vehicles whether they'd heard of the problem or not.If you're actually saying that your dealer refused to look at the matter and told you go away, then that's incredible, you'd be right to be angry and should be onto VW UK.
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wheres the golf forum?ive spent 25k and im fuming---thanx for the reply
I know it is annoying to have problems with a new car but it is only a small inconvenience that will I'm sure get fixed.
Please don't let this spoil your enjoyment of what I bet, otherwise, is a superb car.
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I also understand that there are steering creaking problems and an issue with dealers leaving rubber transit blocks in the front springs. As yet VW cannot say what is causing the the creaking.
It seems to me the new GTi may be turning out to be the new Alfa. A fantastic car to drive but with very poor reliability and quality.
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My last car was a 156. Much as I adored the car and loved driving it and whilst I'm prepared to accept that there are many VW dealers who as bad as Alfa dealers, there is simply no comparison between the Golf and it in terms of reliability or quality. The steering creak is not specific to the GTI, but has occured across the Golf range. According to what I've read on MkV forums it's non-mechanical, there is a tech bulletin for it and it's a simple fix. The rubber transit blocks is dealer incompetence and is remedied by removing said blocks. From what I've heard this can and does happen with any brand. Both these issues are irritating but hardly speak to the reliability or intrinsic quality of the vehicle.
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I was only reflecting a recent motoring article that described the Mk V Golf GTi has having certain 'foibles' and patchy reliability.
You are probably correct that VW may never be as bad as Alfa in terms of reliability - I was just drawing a comparison that people talk of both cars being fun to own but have reliability and quality problems.
I gave up buying VW's last Oct as a result of owning 7 and being plagued by dealer and car issues (I was clearly a glutton for punishment). Then I had the Accord type S and Golf GTI on my shortlist - Head ruled heart and I bought the accord.
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Shock horror! Someone else duped by supposed VW quality only to find they are built by chimpanzees with electrics made by koala bears.
When will people ever learn?
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When will people ever read? You've clearly had a bad experience but to then make the assertions you make is just nonsense. It's largely pot luck and you are just as likely to have it with any other brand, and then you will assert that this manufacturer is also staffed by chimpanzees.
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To suggest "It's largely pot luck" is a ridiculous statement to make. Anyone with any knowledge of the motor industry knows this is rubbish. The lengths Lexus, Toyota and Honda go to to satisfy the customer is extraordinary and is reflected in the surveys. Did you know that Lexus factory Managers have wirless communication devices so that if a customer reports a problem to the dealer this relayed instantly to the factory so they immediately ensure the same problem will not happen on the cars currenetly being built. I don't think the Japanese factories rely on pot luck (maybe VW do) - they rely on intense process engineering to ensure they deliver a high quality product.
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The last good VW was air-cooled;similarly the last good MB was anything pre-190E.
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A quote from "elsewhere" -
"[Lexus] - They?re all driven by the sort of person I wouldn?t want to know."
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And your point about reliability or car problems is ????
Unfortunately colinh seems to be suckered into believeing everything Mr Clarkson says.
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.....Did you know that Lexus factory Managers have wirless communication devices so that if a customer reports a problem to the dealer this relayed instantly to the factory.....
Must be pretty impressive transmitter to get instantly from the UK dealer to Japan. :)
--
pmh (was peter)
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We call them mobile phones in the UK......
------------------------------
TourVanMan TM < Ex RF >
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Other people that are up to date with wireless communications call them blackberrys, and guess what you can e-mail anywhere in the world with them - amazing isn't it.
Just for the record as well - Lexus also have a plant in Canada equally as far away as Japan but as I say you can e-mail anywhere in the world nowadays - apparently they also have mobiles and blackberrys in Japan and Canada - seems they are that far behind us on the technology front!!!
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Sorry for my sarcasm - I should not fight unarmed men like that.
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Years ago the company I worked for was considering installing an internal mobile phone system;we had our phones on our desks but if we were somewehere else in the building,it was necessary for someone to try to find you or for you to have a pager;the new system woul;d do away with the desk phone and everyone would be issued with an internal mobile;it never happened.
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>>so that if a customer reports a problem to the dealer this relayed instantly to the factory so they immediately ensure the same problem will not happen on the cars currenetly being built
There are a couple of dangers of this approach - such rapid feedback can lead to a loss of engineering control, usually changes ripple through drawings, documents, procedures, and assembly instructions rather than changes being made on one person's say so. Also IME it's very easy to introduce an engineering change to fix one problem, but to create another down the line - taking a little time to consider, or calculate, or test for, all of the implications of making changes is good practice.
This can't happen for any serious engineering change, it can only happen for silly assembly errors, and as L'escargot mentioned in another thread, modern assembly is largely unskilled, and, IMO, usually best carried out by robots.
That modern assembly is unskilled is largely down to good engineering - at the design stage, making sure that parts *cannot* be assembled incorrectly.
So, for example, although parts may look nicer if they are symmetric, they are better if designed so that they can only fit one way, thus assuring correct assmbly.
Number_Cruncher
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25k on a Golf
Thats ridiculous.
MTC
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"There are a couple of dangers of this approach - such rapid feedback can lead to a loss of engineering control, usually changes ripple through drawings, documents, procedures, and assembly instructions rather than changes being made on one person's say so. Also IME it's very easy to introduce an engineering change to fix one problem, but to create another down the line - taking a little time to consider, or calculate, or test for, all of the implications of making changes is good practice."
Apologies numbercruncher if I did not make it clear - under no circustances is the process or design of the product changed. They only implement immediate containment on a problem if it has been identified whilst the engineers create the permanent fix. The fix may be nothing more than an extra inspection op to ensure the current cars in wip are ok. Toyota and Lexus are world class when it comes to robust process engineering - they would never change anything without full PFMEA and error proofing (from what I have seen of their operations).
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"usually best carried out by robots."
It's funny you should say that because other than for welding and putting in windscreens most car makers are moving away from robots. Robots have their disadvantages - they can break down and trying to build a robot to assembly doors, dash and trim etc is very difficult. Also they cannot spot the issues with a car that a human can and are not intelligent i.e. they cannot tell you how to improve things like people can. Most Japanese companys are so successful because they thrive on a work force that continually improves the process (Kaizen).
People may not see this as being so but having spent years trying to perfect robots - as I say most car makers are doing away with them other than for H&S and uncomfortable jobs i.e. in the weld and paint shop.
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25k on a Golf Thats ridiculous. MTC
They are my sentiments entirely. I frequent the Golf website daily and am amazed at what the young trendies and overpaid executives and IT bods will fork out for their motors.
About £17k would, I suppose, be just about right as the starting point for one of these cars but prices in excess of £21k is absolutley ridiculous as, after all, it is just another Golf with added performance.
I speak as someone who now owns his first ever Golf (and maybe last if the dealers/car fail me).
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