I collected our Xantia today, following replacement of the cambelt (I hope). On my way home, one of the turbo intake pipes came adrift at the front of the car, because he jubilee clip which should have been securing in place had not been tightened. I stopped at a farmhouse nearby and asked to borrow a screwdriver to fix it.
On getting back home, I did a thorough inspection of what I could see under the bonnet and I discovered one completely loose jubilee clip, which should have been securing a connection from the air filter and another not tightened properly on another part of the turbo intake pipe. There were also a few smaller pipes that hadn't been put back into securing clips.
Now the garage that did the work is owned by a chap who has serviced the car for about nine years but he now employs three other people, so he doesn't do all of the work. There have been a few other examples of the kind detailed above, with loose connections etc, when I have had our Citroens serviced there, and I am convinced that they were responsible for breaking the turbo pressure sensor on the C5. I have spoken to the proprietor about it and he has always apologised, but I am now worried about what might have been done unsatisfactorily in the past, or might be done in the future, that I don't find out about.
Should I be looking elsewhere for future repairs and service on the Citroens? The big problem is there is not much choice.
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If it were me i would put one error down to we are only human.On any further mishaps im afraid its time for another garage to look after my car.Its not very nice when you are on friendly terms with the owner but mistakes on cars can be far more costly than money?
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This happens when you are rushing to get through the jobs. I've done it. Main dealers are bad for it (undertray clips not put back, awkward timing belt cover bolts left off etc etc).
I once forgot to clip the distributor cap back on after changing the points on a Chevette - it was just 'resting' in place. Owner came back two days later saying the car was a bit 'jerky' - I'll say, it was virtually undriveable but she'd done 200+ miles!
If I were you I would drop this chap a line letting him know the situation. He can then keep an eye on the fitter concerned. Next time you go he might pay a bit more attention if he knows you'll be checking..
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I phoned him as soon as I had attended to all of the loose connections that I could see. Of course, I don't know about what I can't see.
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It's difficult leaving somewhere where you've been satisfied but it's clear that you're no longer happy with the service offered.
You've notified the proprietor but the problems still occur despite his apologies, sorry but it's time for a change.
Where are you based?
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S Derbyshire. Problem is, the only independent I know of, that used to be a Citroen specialist, is just about as expensive as the main dealer.
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The answer is say that you dont want to take your business elsewhere and insist that the main man whom you trust personally does work on your car .
If he cannot do this then time to vote with your feet i"m afraid.
Hopefully the next garage will bend over backwards to accommodate you.
Unfortunately all businesses are a bit like pubs they get used to you being a regular and start serving other customers first saying "you dont mind dave"????? thats when i always move on to the next one pub. (my name aint dave its a non deplume :) )
--
\"a little man in a big world/\"
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I would suggest a very polite and absolutely factual letter to the garage concerned. In the letter, I would point out that some further aspects of the work done are of a critical nature (eg. securing timing belt tensioner) and invite the proprietor to check the quality of the repair work done.
This would stand you in good stead if the unthinkable were to happen to the timing belt due to poor workmanship.
659.
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