Anybody bought from KCS Cars, Addlestone | Motoring discussion | Back Room Forum

Wed 14 Sep 2005 22:14

Anybody bought from KCS Cars, Addlestone - holtyboy

I hope this is ok to post this kind of question here - sorry if it is not.

I just wanted to know if anybody had bought a used car from KCS Cars of Surrey in Addlestone? And if so would you recommend or not recommend them?

Thanks!

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Wed 14 Sep 2005 22:26

Anybody bought from KCS Cars, Addlestone - Altea Ego

This the place that sells mostly French diesels?

I live near by, pass it daily. Dont know anyone who has bought there, I can only say that its been there at least 6 years, and never seen anything bad about them in the local press.

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Wed 14 Sep 2005 22:42

Anybody bought from KCS Cars, Addlestone - holtyboy

Yes, that's the place!

And thanks, that's helpful to hear that hasn't been any bad press about them.

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Wed 14 Sep 2005 22:49

Anybody bought from KCS Cars, Addlestone - smokie

And on that happy note I'm going to lock this thread now to avoid contravening site guidelines on "naming and shaming" - reproduced below in full as a reminder to all.

If anyone has experiences of this dealership which they wish to share with holtyboy, please email them to moderators@honestjohn.co.uk, who will happily pass them on.

HJ& RF managed to jump in while I was preparing this - apols...

smokie, BR Moderator

Negative feedback can usually be split into two areas;

1) Accusation of dishonesty

You may not identify someone you are accusing of dishonesty or a dishonest act. And, by the way, the following would all identify Tesco and would be uacceptable;

The supermarket with advert x.
The supermarket with a name which rhymes with Fresco.
Tesc0 or T3sco.
etc.

An accusation of a dishonest act would be "I paid for two but they only did one", "This company is a rip-off" and other similar comments.

You may know that what you say is absolutely true; I do not know this. Neither am I prepared to put the amount of time, money and effort into the level of investigation which would be required for me to know that you were being truthful.

You may know that they have lost a court case over it - usually I do not know this.

Therefore, I am always working on the basis that I do not know that what you say is true, and will assume that it may not be.

If what you say is not true, then this represents a serious issue for the website. It may be that a case can be won, or indeed that it can be deflected to you rather than ourselves, however either will take time and money even when completely in the right, never mind if in the wrong, and so it is not a risk that we will take.

Even if what you say is true, it will still cost money, time and effort to prove/justify/explain that it is true, and I'm not willing to do that either.

If you wish to give a negative message about a vendor, I find that the following phrase works well enough; "I would not recommend supplier X and will happily supply more details by e-mail".

2) Opinion of Product/Service

You may say that you do not like something. You may even say that you think it is rubbish - my views on the Freelander would be an example. You may say that you find it awful or that you would never buy it. On the whole opinions that are clearly that, opinions, are usually acceptable.

That is not to say that I will not remove the more extreme opinions; again I will err on the side of safety.

Finally, to sum up, anything that I feel will cause the website difficulties or extra work, or even something which I think might do so, will get removed. Generally I follow the principles I've stated above, but if I have a doubt I always err on the side of caution.
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