Are you coming on Tuesday blue?
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Adam
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Is this a discussion forum or Adski's & bluehaddock's personal chat room?
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>>Is this a discussion forum or Adski's & bluehaddock's personal chat room?
Which would have exactly what do do with you ?
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Providing i can get away from work sharpish then yes i will be there.
The OP asked about wide boys, i am a wide boy.
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You obviously haven't met my colleagues then!
I have.
A friend of mine wanted a Rover 75 with leather. I found him one at a Rover main dealer, a pre reg silver diesel with nice black leather seats.
My friend bought the car for the £14995 asking price, we agreed to buy the warrenty for £400 ( original warrenty was for 3 months! ) for a full tank and a years tax, which they agreed.
You would think that this was job done, but the salesman kept going off, bringing more papers to sign, going off again, then bringing the sales manager to finish things off.
Salesman and manager said the car would be ready on the following Friday, my friend payed all the money with a cheque, there was no part exchange.
Two days later the salesman rang to say that the car would not be ready untill the following friday, because of some problem with DVLC. My friend cancelled the cheque with his bank.
I cannot understand why this main Rover dealer can behave in such a manner. They do a deal, make us hang about for an hour and a half, they take the cheque, the car is there, my friend insures the car for the agreed date, and then they mess things up so friend cancels.
I always thought that it was the Rover cars that were the reason things went bellyup, but now I know it was the incompetent dealers who couldn't even sell a car to someone who wanted one.
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>>My friend bought the car for the £14995 asking price, we agreed to buy the warrenty for £400 ( original warrenty was for 3 months! ) for a full tank and a years tax, which they agreed.>>
It sounds as though the dealership unwittingly provided your friend with a very fortunate escape from an over the top financial deal...:-)
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What\'s for you won\'t pass you by
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Why did your friend cancel the purchase merely because of a slight delay? the dvla are a government agency and we all know what they can be like with paperwork!
Also there would be a bit of paperwork to complete - some kind of order form to the dealer, paperwork to go with the warranty, signing the V5 to send to the DVLA etc.
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Why did your friend cancel the purchase merely because of a slight delay? the dvla are a government agency and we all know what they can be like with paperwork! Also there would be a bit of paperwork to complete - some kind of order form to the dealer, paperwork to go with the warranty, signing the V5 to send to the DVLA etc.
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It wasn't a slight delay, it was a week. Don't forget the dealer said when the car would be ready, and they had my friend's money for an extra week, they wouldn't trust him to pay with a bankers draft on the day.
Yes there was paperwork to complete, but does it have to take 90 minutes? I have found DVLA to be one of the better of the government agencies, but I reacon you will know better than me.
I think my friend cancelled for several reasons, the main one being the manner of the sales manager, he made Swiss Toni seem quite normal.
Yes, I agree with the comment about him having a narrow escape. I tried to get him to buy a Passat, but he will not drive a German car. (Even though every Rover dealer mentioned that the diesel is a BMW).
He just wanted a Rover, silly man!
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a delay of a week seems a very lame excuse to cancel the purchase and i would be suprised to see him get all of his money back as a result.
The whole of our group (very large group with over 70 dealerships) no longer accept drafts on the day of collection as due to the large number of fakes in circulation means they can no longer be considered as good as cash.
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I am quite concerned that you think an extra weeks delay is not cause to cancel. If the agreement was for it to be ready on a set date then it should be ready, if it is not then it looks like a breach of contract to me, I would have done exactly the same and cancelled. The last time I brought a Bike they gave me a trade in value without seeing it, then when I took the old one in to collect the new they tried to re-negioate the trade in value - needless to say when I turned round and started to walk away they had a re-think. Vehicle sales is the only area of business I have ever come across this type behaviour, and from your comments Blue it seems like they are the norm and accepted within the trade!!!!!!
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When buying what is for most people the 2nd most expensive purchase of their life a slight delay of a week is, in my eyes hardly a major thing. There allsorts of reasons for delays and it does seem to be cutting your nose off to spite your face. Similarly complaining about how long the relevant paperwork takes to complete - how about i just write you a quick receipt on the back of an envelope?
The problem was with an outside agency over which the dealership had no control - at least the dealer called you with plenty of notice to inform you of the delay. I'm sure for the small amount you would lose in interest the dealer could give you a pen or something similar to recompense you.
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As you have quite rightly pointed out, buying a car is the second largest purchase anyone is likely to make, but unlike a house you can usually get the same product somewhere else. Therefore I would expect a dealer to do everything within his power to ensure the customer is satisfied. Now I do not know the full ins and outs of the problems, but there was a contract made which had been agreed by both parties. i.e. one car to be ready for delivery on xx date, for which the customer paid xx££ in advance. The customer held up his side of the deal, the dealer did not. If you were expecting to pick up your nice new car and then you get a call saying it won't be ready then I think the guy had every right to cancel - It is the dealers job to register the car and do the other paperwork in a timely manner - this time they failed and lost a sale because of it, there is no defence, blaming a 3rd party is a useless excuse i'm afraid.
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For every "wideboy" salesman, there is a gullible customer that justifies their existence!
Talking to one of my neighbours tonight he tells me he has bought a used Audi A4 diesel from a garage in Glasgow. Its not a dealership, just a used car lot.
He got £200 trade in for his Laguna (M Reg, just thru an MOT, still used daily for a 100 mile commute). I said you would get more selling it privately and he would probably have at least deduced the £200 for no trade in!
Would he was the reply!
I asked what warranty.
Oh, forgot to ask!
How many miles?
50000, its just had its first MOT.
Any service history?
I never asked, should I have? What will that tell me?
Any proof of the mileage?
Well it matches whats on the MOT!
I gave up at that point and changed the subject!
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Blue, it wasn't just the weeks delay, it was just the way we were treated after agreeing to buy the car.
Things like waiting several minutes while they find a pen, more waiting to fetch a calculator and many more waits.
I still don't see why the dealer should have the money for an extra week. What happens if the dealer goes bust? We would have no money and no car.
My friend and I are farmers, we are used to doing deals, usually with just a handshake. I understand why the dealer will not take a bankers draft, but couldn't they ring the bank.
Anyway I have advised my friend to buy a nearly new Mondeo diesel TDCI from Hilton Garage, they have got plenty on thier website. I hope he gets better service than from the Rover dealer.
If anything goes wrong with the Ford, I shall blaim HJ and about half of the people on this website!
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----buying a car is the second largest purchase anyone is likely to make, ----
Actually I believe that the second largest purchase most people make is normally their pension scheme and that industry has its fair share of wide boy salesmen as well.
I spend millions of pounds a year for my company dealing primarily in the Arab world and like quizman , deals are done on a handshake and my reputation depends on my integrity.
A contract is a contract and woe betide any ' wide boy ' or anyone else for that matter who breaks a contract with me because they never get a second chance to do it - ever. I would have walked away as well.
The motor industry needs professional salesmen , not Arthur Daleys - When will the trade learn that professional behaviour and good customer service will keep the customers coming back again and again?
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Well I ill not bore you with all my car buying history:-) but the last time I bought a car from a dealer, we agreed free mats. When I cam to collect them they were not there and the dealer had "forgotten". I insisted and eventually got them but it took an extra 30 minutes.
Never again will I buy there.
And the only time I bought a new car I spent 10 minutes checking everything and had to wait until they replaced the blown bulb in the tailgate.
Both MAIN dealers (Ford and Peugeot).
Events 11 years apart.
Looks like dealer quality at the volume sales end has not improved..
Whereas when we bought a s/hand BMW everything agreed was done and we had a "free umbrella and flowers "in the boot. Some people can do it right..
No wonder the industry has a well deserved bad reputation.
As for servicing, I have received cars back with spanners, nuts undone, oil leaks etc. and obvious faults not sorted (especially Audi dealers).
The industry shows no sign of wanting to change.
Bring in the US style "lemon" laws. That should sort some of them out.
I think many dealers are of the opinion that "customer service" means "fleece the customer".
madf
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