Has anybody had difficlties with their communications to Arnold Clark customer services/after sales care manager?
Glasgow/Cumbernauld area.
Four letters to them since 27/01/05 and only one reply since 31/01/05 (which was dated 07 October 2002)?????
Den.
I'll let the facts stay here for now but please just keep to them.
Hugo - BR Moderator
|
Den, when I first got my Scenic from AC Bishopbriggs branch I had a couple of problems with it. I returned it to get repaired and after their second attempt I got cheesed off.
Phoned the branch to find out that they had a Cust Serv Mgr who covered all their Renault branches. Wrote him a letter, got a phone call from him the next day and, to cut a long story short, my car got repaired and I got £250 of accessories free.
He was very "no nonsense" approach, a spade was a spade. I drove away happy.
What exactly is your problem? My experience is that any dealer will help you if they see it as a genuine problem as well. If you are professional with your approach to them, they will be to you.
Re the website posting that was given, I have previously had a look on that and found articles had been posted allegedly on dates that were in the future! I will leave you to form your own conclusion on that!
I have no "interest" with AC other than having bought 6 cars from them and happy with service.
|
It may be that communication by letter did not go down too well. A friendly personal visit may have been much more fruitful.
With written communication, you NEVER know whether you are going to get a reply. Also, a written communication will probably be seen by the recipient as meaning that you want to keep written evidence ~ and that is not always the best footing for a conversation.
--
L\'escargot by name, but not by nature.
|
|
|
Thank you all for the replies.
Basically this is my bone of contention. It has cost me another £25 over and above the purchase price, plus the inconvenience of not having a car on two occasions, also the disrespect in not answering my letters.
Den.
|
Quite enough I'm afraid.
No naming/shaming around here. I'll let the thread stand as it is, but please don't continue it.
|
|
|
|
|
:no_upscale():format(webp)/https://cdn.uk.prod.group-mobility-trader.com/images/fallback/coming-soon.webp)
:no_upscale():format(webp)/https://cdn.uk.prod.group-mobility-trader.com/images/cas/e678b652d2b613296b15ddb9b8069bff/755a6944a190256d478c73c84216aa51.jpg)
:no_upscale():format(webp)/https://cdn.uk.prod.group-mobility-trader.com/images/cas/8c8f8f40597ae13b2d4ff46f68a5d072/1a86f23e6d74466bd78a628f21d327e2.jpg)
:no_upscale():format(webp)/https://cdn.uk.prod.group-mobility-trader.com/images/cas/10e396a2dcd41f4f3d4c1631630757a7/a23d73a69f91a392f27c1f62af25319c.jpg)
