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In the UK we lose out on the first point - we don't do smiling at customers here! Customers are a PITA. If they would just pink fluffy dice and leave us alone we wouldn't need to work, just sit and read the papers. Damned inconsiderate lot, customers.
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Takes me back to the 70`s. During my Apprentice days..when work was scarce ie not enough for the apprentice.After workshop was cleaned up..You was told to assist on the forecourt. It was a must to ask customer whether he/she wanted underbonnet checks/windscreen clean..while filling with fuel.
If you looked the slightest bit annoyed with a customer. Manager would give you a right ticking off. How things have changed
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Steve
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