I have an '03' plate Renault Scenic. The last time I washed it I found a tiny blister on the 'plastic' front wing. When I was washing it, it popped, and the water got underneath the laquer. After some other warranty repairs that needed carrying out, they (Renault dealer) also looked at the blister. They dismissed it immediately as a stone chip that had caused the problem? It is a very strange place for a stone chip anyway, and prior to that, it was a very small blister that popped. They (Renault) will not move on their descision. My argument was if this was a stone chip, why has the same not happened on the bonnet where there has been un-treated stone chips for months?
Can someone help me out here in which way to take this? I don't want to get into a major legal battle with Renault as thats a waste of my time and energy. Why is such a large company like Renault with all their multi-million flashy ad's quibling over a tiny blister on the painwork??
I have called Renault head office already, and found that to be futile.
Help!!
|
|
We've had several threads that have uncovered the misnomer that is Renault "customer services". The scenic I bought new in 1998 has primer showing though the topcoat in some areas under the bonnet and inside the top of the rear hatchback. When I took it back to complain and ask for these areas to be sprayed with topcoat I was told that this was the standard finish and no chance of it being done under the paint warrant (or vehicle warranty). A check of the scenics in the showroom revelealed that they too suffered from no topcoat in the same areas. I will think long and hard before even considering buying another new Renault...
|
|
|
The front wings are plastic. They flex quite a lot and I am suprised the paint sticks to them at all, but it does rather well. They shrug off knocks well too. However a small stone will not chip the paint in a normal way as a metal panel and hence dont look the same. The small impact area of a stone will cause a very small area of plastic to depress, but leaving the paint behind and lifting it off, hence a small blister and does not look like a normal stone chip.
Being plastic, it wont rust or perforate from the inside.
You have to watch the wings, people have had knocks on the wing and it shows no damage, however the damage can puncture the washer reservoir causing bewildering loss of washer fluid.
|
|
|
Why is such a large company like Renault with all their multi-million flashy ad's quibling over a tiny blister on the painwork??
If they repair every paint blemish that a customer complains about, then that multi-million pound company soon wouldn't be a multi million pound company anymore. Lets face facts, they assume it was caused by a stone chip, you have no other evidence to say otherwise, apart from the ones on the bonnet haven't gone the same way.
It's a tough call. The corrosion warranty won't apply as the wing is fibreglass, not steel, so therefore the damage is purely cosmetic. If it's not in a very noticable place, and the damage is small, then just buy a touch up pen and paint over it.
|
|
|
![2025 Volkswagen Tayron 1.5 eTSI Elegance 5dr DSG7 [7 Seat]](http://images.honestjohn.co.uk/imagecache/url/crop/90x60/https/cdn.uk.prod.group-mobility-trader.com/images/cas/d90c5d11f2c55be4548e4348bf100ec1/b6b1b07ac66097a7688ded0d448e9e13.jpg)
