patronosing letter from the AA - barney100
Just had a letter from the AA saying my good lady and I have called them out 4 times in the present year(runs oct to oct for me)Apparently I am allowed 6 after which they will charge me £95 for any subsequent breakdown. To cap it all they said if our cars are unreliable call into one of their service centres where their experts would be able to service them. One of the callouts was for pop up headlights which didn't and their guy couldn't fix it. I sprayed them with WD40 the next day and up they came. Another was when I did the thing we all dread, loaded the boot, shut it tight and realised I'd dropped the keys in there. Now if they are going to charge for overuse surely they must reimburse for under use....opinions please.
patronosing letter from the AA - Older_not_wiser
Some people use the AA instead of keeping car roadworthy.

That is not a personal accusation.

The AA's action on "call-out limits" seems fair to me.
patronosing letter from the AA - PhilW
I can see the AA's point in some respects. I once hired a minibus from a well known local firm. Picked it up in the evening but next morning it wouldn't start. Called the AA and when the boke arrived he said "Ah, so and so Self Drive - we service their vans for them" I asked him how he had time and he said they got so many call outs to them that he reckoned the firm never touched their vans and left all servicing to the AA when they were called out by customers who had broken down.
patronosing letter from the AA - Sooty Tailpipes
Well, the AA have a point, 4 times a year is a lot, and they are only warning you that the limit is 6) The fact that when you lubricated the headlamp it was OK, shows it wasn't lubricated properly beforehand which is poor maintenance.
The fact the letter was patronising...well, that seems to be the fad at the moment for corporate letters!
patronosing letter from the AA - SjB {P}
Now if they are going to charge for overuse surely they must reimburse for under use....opinions please.

Very sorry, but probably not.

The fee allows the AA to provide the service in the first place (employ staff, purchase or lease equipment, etc), and for this service to be used a reasonable amount. If the service is used more than this reasonable amount, then more staff and equipment are required, thus incerasing the overhead of running the business. This needs to be paid for, so a premium is charged.

At the other end of the equation, if a rebate for under use were to be allowed, then for the AA to make a profit - which it needs to do if you want it to be there tomorrow - it would almost certainly be necessary to raise the basic premium to a higher level.
patronosing letter from the AA - martint123
I think they call it 'fair use'.
ISTR that the RAC do give a discount for no claims in a year.
patronosing letter from the AA - carl_a
GEM Memberships costs £35 from the telegraph web site, why pay more for AA or RAC.
patronosing letter from the AA - Doc
GEM Memberships costs £35 from the telegraph web site, why pay
more for AA or RAC.


Why indeed!

I have found GEM to be extremely efficient and I don't think they have a limit on call-outs.

patronosing letter from the AA - Miller
Simple solution, let them come out to two more breakdowns then cancel your membership and join another breakdown company.

Or am I missing something?????
patronosing letter from the AA - Mark (RLBS)
Goodness me, next thing you'll know is that someone will decide that the AA is not a charity but rather a commercial operation and provide a service for which they are able to charge what they will as you are able to decide nto to pay it or not.

They have a limit, they warn you of it, they offer you options and warn you of the penalties; And the problem is what exactly ?
patronosing letter from the AA - Hugo {P}
To be fair

The call out for the lights shouldn't count. If the AA chap couldn't fix them and Barney managed to sort it out with the trusty WD40, then I don't think he got value for money on that particular call out.

I would contact them and advise them of this.

The keys in the boot is just unfortunate - call out due to mistake on behalf of driver - that counts.

Patronising letter - a clever combination of warning and sales ploy - yes that sort of thing gets my goat as well.

I would contact the AA and advise them of the pop up lights situation and suggest they reduce your tally to three.

On the basis of one being the keys, you used them for two other faults. Think, what are they and are they the sort of problems that could be managed with more maintenance. If so - deploy, if not - well....

Mark, what you say in jest is actually correct! the AA were bought from their 'members' a few years ago and is now run as a commercial organisation, rather than as a motoring "club". The limit of 6 call outs a year is reasonable, but this sort of rule tightening is typical of organisations going through the change.

Hugo
patronosing letter from the AA - Civic8
>>The limit of 6 call outs a year is reasonable, but this sort of rule tightening is typical of organisations going through the change.

Its a mot requirement that headlights work.the fact that they didnt wasnt the AA`s prob.still comes down to servicing.or person that owns the car. should keep car in condition that renders the car capable of staying on the road.I thought untill recently AA were for emergency call outs only. not for molly codling those that cannot be bothered to service as and when told/required
--
Was mech1
patronosing letter from the AA - NowWheels
Mark, what you say in jest is actually correct! the AA
were bought from their 'members' a few years ago and is
now run as a commercial organisation, rather than as a motoring "club".


I thought that AA members got a vote on the demutualisation. Anyone who voted to sell shouldn't be complaining if the new owners do things differently.

Unfortunately tho (like building socs), it leaves those who could forsee the inevitable changes faced with the prospect of moving services
patronosing letter from the AA - Nsar
Which was more hassle, going to your garage/shed/tool box and fetching the WD40 or going to your phone and then waiting around for an hour for the AA man to arrive? I'm with the AA. It's insurance, if you're a risk, then what you pay reflects that.
patronosing letter from the AA - patently
I thought that AA members got a vote on the demutualisation.
Anyone who voted to sell shouldn't be complaining if the new
owners do things differently.


No vote, just a cheque in the post. No complaint, though....
Unfortunately tho (like building socs), it leaves those who could forsee
the inevitable changes faced with the prospect of moving services


So? If a shop goes downhill I go elsewhere. If the AA upsets me I join the RAC/Green Flag/whoever. It's up to the AA whether they want to please me or not. And if I get them out every other day because I don't maintain my car then I rather suspect that I'm not high on their list of people to please.

I really can't see the problem here. If the AA or any commercial organisation irritate you, go elsewhere!
patronosing letter from the AA - Garethj
I think the point here is: how irritating is it to receive a letter worded like this after you've paid them goodness knows how much over the last few years.

It's probably got very little to do with the number of call outs, anything about headlights or where keys get dropped.

However many customers the AA loose over letters like this, I'm sure they could cut it dramatically by employing someone to write a letter in a less patronising tone!
patronosing letter from the AA - Bromptonaut
Like the freudian typo. Patronosing a form of writing combining patronising and brown nosing; used by commercial enterprises to deliver an unwelcome message.
patronosing letter from the AA - rhino
We had one of these letters year, and it was a fairly threatening and unpleasant missive.Two callouts were down to SWMBO leaving the radio on, but what annoyed me was that one incident was a second call following a misdiagnosed coolant leak by the first AA unit. It took numerous emails to finally get one call removed from our record. Not impressed.
patronosing letter from the AA - Kuang
I've always had great service from all divisions of the AA I've had cause to contact (although the insurance wing seems to be lagging a bit recently, giving quotes that you can easily top by just calling the company they recommend..). The best example was when I had a driveshaft fall off my Golf after an appalling clutch replacement job and series of successive bodge-ups by a Ford dealer in Leicester. They got there very quickly, found evidence of finger-tightened bolts on each shaft, re-attached the driveshaft itself, wrote a report form me to use as evidence when confronting the garage and followed me for a mile into town to make sure that everything was running ok.
patronosing letter from the AA - googolplex
Agreed that AA's service has always in the past been excellent...much more accurate than the silly garage that tried to mend the problem.

However, I have some sympathy with the view that a company which penalises customers for excessive call outs should, at the other end of the scale reward customers who do not in the end use the service.
Splodgeface
 

Value my car