Mazda CX-5 - Engine failure - Diogob

Hello everyone,

I have bought a Mazda Cx-5 from 2013 with about 65,000 miles on end of November last year, in January i did a full service on the car at a Main dealer then the month after i was coming home from work and suddenly a warning light came on indicating low pressure, and the car lost power, i managed to get the car on the side of the road and i was hearing a loud knocking com ing from the engine, i recovered it to where i did the service and they mentioned i will need a new engine, as it costs alot, i've been back and forth with the dealer where i got the car from and they mentioned they can't help me with it.

So my other option was getting it reconditioned, so i bringed the car to them and they opened it and said the DPF was acommulating gases and the oil pump wasn't doing it work, consequently it damaged the engine.

Is this possible to happen? And is there anyway where i can get any compensation or other ways to solve the issue?

As the Reconditing place is charging me alot to get it fixed as they said they will need to change the engine, its a bit frustrating since i've only had the car working for about 3 months and im paying finance on it.

Thanks

Mazda CX-5 - Engine failure - madf

I assume it is a diesel but as you did not say...

Mazda diesels are NOTORIOUS for failure..It is a low mileage/year car.. so DPF will clog up.

When did it die? After 6 months from purchase , no seller comeback.

How many miles have you done? Motorways or short journeys?

Mazda CX-5 - Engine failure - dan86

I assume it is a diesel but as you did not say...

Mazda diesels are NOTORIOUS for failure..It is a low mileage/year car.. so DPF will clog up.

When did it die? After 6 months from purchase , no seller comeback.

How many miles have you done? Motorways or short journeys?

You'd be correct to assume its a diesel as the op mentions it has a dpf.

And its well documented on here and other websites how troublesome Mazda diesel engines are. Might be worth contacting Mazda UK to see if they can offer any assistance.

Mazda CX-5 - Engine failure - gordonbennet

An engine best avoided unless bought cheap enough to scrap the car when it dies, it's surprising how people keep going out and buying these things despite all that is known.

It appears the engine has been opened up elsewhere, this gives the selling dealer the perfect get out, more chance of urinating in the queens handbag than the maker offering any help IMHO.

Edited by gordonbennet on 03/08/2020 at 08:50

Mazda CX-5 - Engine failure - Trilogy.

An engine best avoided unless bought cheap enough to scrap the car when it dies, it's surprising how people keep going out and buying these things despite all that is known.

For many people buying a Mazda would be about reliability, given the company's reputation,, most would never suspect there's an issue with their diesel engines. We're fortunate to know.

Mazda CX-5 - Engine failure - Engineer Andy

I assume it is a diesel but as you did not say...

Mazda diesels are NOTORIOUS for failure..It is a low mileage/year car.. so DPF will clog up.

When did it die? After 6 months from purchase , no seller comeback.

How many miles have you done? Motorways or short journeys?

It also could be accumulated problems (on top of the driving pattern of the OP) from previous owners. I still find it amazing how high a percentage of second hand Mazdas on offer at main dealerships are of the diesel variety (the next biggest group are cars of the 'Sport' spec [possibly due to the firm ride on low profile tyres] - never mind the combo of the two), and particularly the 2.2TD.

Even as a known Mazdaphile, owning one for 14+ years (a petrol engined car), I would need some serious persuading to EVER buy a Mazda car with a diesel engine, especially a second hand one. To me, the regular tales of woe are just too much of a risk to take on.

Unless anyone looking to do so knows the usage history of the car 100% (and that doesn't mean proven annual mileage either) and will predominantly do long-distance driving, then I'd steer clear.

Not sure whether the OP has any comback unless it has a 1 year dealer warranty and they can conclusively prove that their driving pattern has not contributed to the failure. If it's a small dealer with a shorter (say 6 month) warranty, then there might not be any redress possible.

I don't think (IMHO) Mazda UK's lack of interest in resolving customer service problems associated with the diesel engined cars helps their reputation, and probably why their sales have slipped far more than comparable makes over the last decade.

Mazda CX-5 - Engine failure - craig-pd130

You MIGHT have a small chance of compensation, BUT you will have to do some checking and be prepared for a bit of a fight with Mazda and - if necessary - pursue it via the Small Claims Court. This would take time and hassle.

See here: https://www.honestjohn.co.uk/carbycar/mazda/cx-5-2012/good

A batch of 2013 2.2 CX-5 diesels had faulty camshafts, the hardened surface of the cams could peel off and the shards of metal would go around the engine. The VIN of affected cars known for camshaft problems are up to number 163230 and start with JMZKE. The VIN number is at the bottom of your windscreen on the passenger's side.

If your car's VIN fits that description, give it a try.

However, as others mentioned, Mazda's 2.2 diesel is also well-known for its faulty DPF systems which dilutes the engine oil with diesel fuel, so your problem could be caused by that too.

Mazda CX-5 - Engine failure - Diogob

Thanks for all the replies,

Its a Diesel 2.2 i will check the VIN and let you know, i bought the car end of November and it broke down after 3 months, i only do short mile journeys(30 miles commuting) and no motorways, i only went in the motorway one time for a longer journey after i did the full service on the car with new oil and everything safe.

I did not know about the issues from Mazda on this specific car, otherwise would have got something else, now i feel stuck paying for a finance for a car that doesn't run and needs fixing when it should have been fine.

So is it worth it going to Mazda? Or as the engine has been opened now they wont do anything?

Btw is there a "safe" place where i can find second hand engine or a good place to fix it?

As i dont trust just buying it from ebay

Edited by Diogob on 03/08/2020 at 09:32

Mazda CX-5 - Engine failure - RT

Don't forget the finance company is jointly liable with the dealer for any faults

Mazda CX-5 - Engine failure - dan86

Thanks for all the replies,

Its a Diesel 2.2 i will check the VIN and let you know, i bought the car end of November and it broke down after 3 months, i only do short mile journeys(30 miles commuting) and no motorways, i only went in the motorway one time for a longer journey after i did the full service on the car with new oil and everything safe.

I did not know about the issues from Mazda on this specific car, otherwise would have got something else, now i feel stuck paying for a finance for a car that doesn't run and needs fixing when it should have been fine.

So is it worth it going to Mazda? Or as the engine has been opened now they wont do anything?

Btw is there a "safe" place where i can find second hand engine or a good place to fix it?

As i dont trust just buying it from ebay

Did the dealer explain to you about the dpf and how it was unsuitable for short journeys?

When we brought our Nissan with the 1.6 dci the dealer explained it to us but we do plenty of longer fast journeys throughout the week and in the two years we've had it its been fine.

You may have some recourse against the selling dealer via small claims if they failed to explain how this could be unsuitable for your usage

Mazda CX-5 - Engine failure - misar

If you want an honest answer there is zero chance of help from Mazda and almost zero chance of getting compensation in the small claims court. The latter might have succeeded if you had done all the right things to take it on immediately after the engine failed.

From what you have written I suspect you have said all the wrong things to the dealer. You wrote "i only do short mile journeys(30 miles commuting) and no motorways, i only went in the motorway one time for a longer journey after i did the full service on the car with new oil and everything safe." In fact that was the worse thing to do when you have a Mazda dpf because it prevents routine regeneration of the dpf. It was almost certainly clogged when you bought the car but the dealer could probably get an engineer's report saying there was no evidence of that and your use of the car caused the problem.

Don't forget that as well as a replacement engine you will also need a very expensive new dpf and possibly other stuff. Before you commit to anything get a detailed engineer's report and firm estimates for the work he specifies. If you belong to the AA or RAC they will either do reports like this as a (paying) service or recommend somebody.

Mazda CX-5 - Engine failure - joegrundy

"Don't forget the finance company is jointly liable with the dealer for any faults"

If you bought the car on HP/PCP the finance company is ENTIRELY liable for any faults. The dealer has no liability towards you. (That's because the dealer sells the car to the finance company, which hires it to you.) It's important that if you wish to reject the car (within 30 days) or report faults within 6 months, you need to give timely notice to the finance company.

If you used a credit card in the transaction (e.g. for a deposit) the credit card company is jointly liable with the dealer or finance company as the case may be).

'Buying' a car on HP/PCP can at least bring the Financial Ombudsman into play to resolve disputes, although that can be a long process.

The following are relevant:

www.financial-ombudsman.org.uk/files/2914/79.pdf

www.businesscompanion.info/sites/default/files/Car...f

Mazda CX-5 - Engine failure - sammy1

From what I can gather you did not buy the car from the Mazda dealer that did the service? If as you say the engine failed after 3months your comeback is entirely with the seller. As others have mentioned the Mazda diesel has a track record of failure in a big way and I would not recommend paying to have it rebuilt. With so much money involved it might be worth consulting a motor specialist solicitor, can your legal dept of your insurance company or roadside assist company offer any help? How old is the car, it may well cost you more to fix than the trade value. You may have waited too long to take any decisive action.

Mazda CX-5 - Engine failure - leaseman

OP- joegrundy's advice in his post, above, is spot on.

Especially, if you were introduced to the Finance Company by the selling dealer, then, by whatever means they financed the purchase, they will take any report or complaint by you very seriously. Enough to concern them regarding their own relationship and standing with the Financial Conduct Authority- and they have very sharp claws and teeth!

For future reference, and for any readers with similar problems occurring within 6 months of purchase, this should have been your first course of action, and you should have taken their advice on how to progress. It may not be too late, even now. Your gripes are with them. And no-one else. They will, no doubt, join in the supplying dealer with any further discussion or action, but you should limit any negotiation with them, and them alone.

Mazda CX-5 - Engine failure - Diogob

I have made a complaint to the finance company straight after the car broke down, but with the virus it taked a while to get an answer from the selling dealer, when i got it i was back and forth with them and eventually they mentioned that i made the complaint after the 3 months that is my responsability they never mentioned anything about DPF when they sold me the car the finance company mentioned it is 6 months and they were helping me get a report but i said to them i would sort out the car as i saw affordable prices to recon the engine ( around £2000).

But when i sent the car to them they are now quoting a different price saying they need to replace the engine and MAYBE clean the DPF, so all in total comes more than £5000

A new engine from Mazda costs £7000 from the main dealer so its almost the same price

But its basically the price of the car (£10000)

I dont think i will have many chances to get any help

Im thinking to sort out the engine whenever financially possible for me then get rid of it

Its a lesson learnt, and for anyone reading this i dont recommend Mazda CX-5 2.2 D from 2013 based on my experience

Mazda CX-5 - Engine failure - leaseman

Well done for reporting the problem straight away to the Finance Company. Go back to them now and demand that they either fix the car or write off the debt. Do not give them any further options. What has gone on in the interim is irrelevant. They did not solve the problem initially. They are now responsible for an outcome to your Total Satisfaction. Do not let the fact that the problems of the shutdown have affected their business. They have to overcome that. Not you.

Mazda CX-5 - Engine failure - joegrundy

Others here may have more/better knowledge about this than I do, but here are my thoughts for what they are worth.

I understand that you got the car in November 2019 and in February it broke down, was recovered to a Mazda dealer who diagnosed engine failure, and you then had it taken to an engine specialist for a further opinion. You told the finance company of the breakdown at about the time it happened.

1. Don't let the engine firm do any work to the car except what they need to do to diagnose it.

2. If he car was not of satisfactory quality or fit for purpose at the time it was supplied to you, you have the right to demand it be repaired or replaced (or your money refunded) - section 19, consumer Rights Act 2015.

3. If a fault occurs within 6 months of you getting the car the law says that it will be assumed that the fault existed when you got the car unless the seller can prove otherwise - section 19(4) CRA 2015.

4. They must carry out the repair within a reasonable time and without significant inconvenience to you. They must bear all costs. s.23 CRA.2015.

5. I would contact the finance company by email, and 'signed-for' letter to the Registered Office of the finance company as listed in your finance agreement. Tell them briefly and simply what's happened, where the car is now, and that you wish to exercise your rights under s.19, CRA 2015. Ask them how they propose to resolve the situation and give them 10 days to reply.

If the engine firm has done any more than is necessary to diagnose the problem, things will be a lot more complicated.

Mazda CX-5 - Engine failure - Diogob

Thank you everyone for your informations, im going to get the car back from the reconditioning place and make another complaint to the finance company, and either they fix my car or write off the debt.

They didnt do any work on the engine, all they did was opening it to have a look inside.

They mentioned to me it will be a better option to get another engine and fit it in

Mazda CX-5 - Engine failure - Steveieb

My very good friend has a 2017 CX5 which is used mainly for very short runs eg less than five miles.

How on earth can I mention to him the time bomb he is driving around in?

Mazda CX-5 - Engine failure - misar

You could warn him to either get rid of it while it still works or to take it for a regular extended run on the open road to ensure the dpf regenerates correctly.

Mazda CX-5 - Engine failure - gordonbennet

My very good friend has a 2017 CX5 which is used mainly for very short runs eg less than five miles.

How on earth can I mention to him the time bomb he is driving around in?

Say now and point him in the direction of this forum and others where this is being openly discussed, if you say nothing and the thing self ignites or whatever it is they do then plead ignorant and offer sympathetic mumblings only :-)

Edited by gordonbennet on 05/08/2020 at 18:18

Mazda CX-5 - Engine failure - Diogob

Based on my experience i would advise to get rid of it, but the 2017 version is different from mine, so it might be a better engine

Mazda CX-5 - Engine failure - Alan carolan
Is it fair to pin this on every 2.2 diesel, like this was a 7 year old car, unknown history. Neighbour has had 2.2 for years, a Mazda 6 and now 2018 cx5. Bulletproof reliability. I like the car enough to add em to a short list but these posts add doubt. It’s this or a Tiguan and cx5 is a much nicer car all round. Given Mazda sell over 1 million cars the Cx-5 is a best seller I think possibly recent models have been sorted. All the posts seem to point pre 2016, so wondering if these prev issues are now resolved, post 2017..( asked local mechanic same and he said he recently changed the head on a 15, said he had forgot how on modern cars, it was a high miler) Trade lads say they can only sell em back to Mazda so I don’t know, Mazda on the other hand can’t hold onto them, sell in days..latest miodel
Mazda CX-5 - Engine failure - FP

I'm sure not every Mazda diesel engine fails. Whether more recent examples are more reliable has not established, but the continuous reports of expensive failures over the years mean that, for the average buyer, the risk is there.

If you buy a Mazda diesel, the question you must ask is, how lucky do you feel?

Mazda CX-5 - Engine failure - Diogob

The engine firm hasn't done any work about reconditioning the engine, but they have taken it out and opened it

Do you think it will be more complicated because of that?

Mazda CX-5 - Engine failure - Dogfuzz

I wonder what the trade in would be if you decided to call it a day and upgrade to something else. That is of course-If dealer was willing to do a trade in?

Mazda CX-5 - Engine failure - Diogob

Hello everyone,

I have emailed the car finance company on the 7th August and no answer as yet, i have sent them a letter by post signed for, im wondering will i be able to cancel the direct debit for the car until they decide to do something about it? Or that will give them reasons to not do anything at all?

I've talked with Citizens Advice and they mentioned the one responsible to do anything about it is the finance company, and that i have legal rights up to 6 years, of course the longer the less proof someone can have

PS: I have all the reports and that i did a full service at a Main Dealer after having the car for 2 months

The engine reconditioners didn't do any work about reconditioning it but they have opened the engine to see what needs fixing inside, do you think it will be more complicated because its open?

Edited by Diogob on 27/08/2020 at 03:31

Mazda CX-5 - Engine failure - misar

I have no legal expertise but in my view it would be a very bad move to cancel the direct debit.

I assume from your comment "because it is open" that the engine has been left partly dismantled. Your best move is to get a written engineer's report on its state and possible cause and send that to the finance company. Possibly the recondition company could do it for you but independent might be better. No need to mention anything about reconditioning, just it has been opened up for inspection. If you belong to the AA or RAC ask for their advice about the inspection.

Mazda CX-5 - Engine failure - Diogob

Thank you very much, yeah i think will be better keep paying the finance otherwise they will have an excuse.

I do have a report from the reconditioning place, and 2 previous reports (from a Main Dealer and an independent garage mentioning about the engine)

 

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