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There's a report on the BBC news site now about an OFT crackdown on rip-off garages. Perhaps someone more technically able than me will post a link here.
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That is a good news story - it shows that asertive and proactive behaviour does bring improvements. I was particularly pleased to see the comments by some motorists of their experiences where they had complained and obtained redress from garages without too much bother. As I have said elsewhere, making your views known in the right place in the right way can achieve better conditions for fellow motorists. The bbc link invites motorists to tell their good/bad stories there, so go ahead and take that opportunity.
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