I have a VW Golf Mk 4 TDI at 34600 miles the mass flywheel was replaced due to poor running. Now at 57000 miles this has failed.VW do not wish to know about it as I am out of Extended warrantee. It also has damaged the clutch lever and I am told by VW that this may take weeks to obtain the part no is 02J141719b
does anybody have info on this problem.
Thanks
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Don't mess around with VW customer service- write to the MD there and keep on pestering him. I worked for a Major Motor Manufacturer in Oxford (u know who and its not BMW) for fifteen years and in that, time was spent in customer service. Those people who wrote to the top MD's got what they wanted. Suggest you do the same and if you don't get what you want, write again. You may even contact the Motoring press- they love sob stories.
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Many thanks for those words of advice I will do just that.
but I must wait a little to give him the details which I am now gathering. I will will keep you updated.
Mahon
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