The deal with the £999 fee probably earns him a commission. (Which under rhe rules must be shown)

You are no longer dealing with staff that do anything more than tick boxes

Reminds me of the late, great Sir Terry Wogans story. He wanted a £15 gift voucher from a well known store to give as a present. He asked the assistant and was told she did not have a £15 gift voucher, only £10 or £20 ones. He tought £10 was a bit mean so asked for the £20. At this point she said they had actually run out of £20 gift vouchers but could give him 2 x £10 or 4 x £5 vouchers. He smiled and said 'Just give one ten and one five please'

She did this, all the time a strange look on her face. She was grappling with the fact he got his £15 in gift vouchers but was not entirely certain how this had happened. And these people breed!!!!

Cheers Concrete