I would generally rate Hyundai and Kia the best in the business for paying out on warranty clames. However why are main dealers so reluctant to do this since they are getting paid regardless?

We had a Ceed for 5 years. During that time it went to the dealers 3 times for "warranty" work

1 Small paint defect spotted on collection. Corrected the following week by their in-house valeter/smart repair chap.

2 A/C stopped working. Needed a new condensor, ordered and fitted next day.

3 Wife said car felt hesitant (but it felt OK to me). They did full diagnostic, the only code found was a recent part completed regen (which we knew about). They carried out a forced regen. Car felt no different to me and wife said it was fine afterwards.

On each occasion there was no arguement, no asking for a diagnostic fee or the usual excuse of needing to get approval from the manufacturer. Very happy with the way we were treated.

But from the forums it does appear there are good and bad dealers and probably just as many internet trolls. The dealer we used was described by some as being rude, useless and obstructive yet we would rate them as one of the best (if not the best) dealer we have used for any brand.

Just booked the Nissan in for a small problem that is warranty work. They want the car for a full day to do an initial appraisal before they will book the car in for the work. No courtesy cars are available for the appraisal but may be for any remedial work. After our Kia experiences not impressed.

There are some awful rip off hyundai dealers out there, its worth doing your research.

From previous experience with our current Hyundai main dealer my overall findinding is that they (the dealer) are primarily concerned to check that the problem causing concern is one that Hyundai will reimburse them for before agreeing to carry the work out. And to this end I have, more than once, had to take the car in for an (at least) half day appraisal and then make another (at least) half day appointment to have the work done....so I can see why the above point was made. And some (but not all) of these issues have been quite minor.

On the whole the issues have been attended to, albeit sometimes needing to have mountains to climb to get the issues sorted. But these mountains were in Hyundai territory... not at the dealer.

But I haven't necessarily been put off buying there again, so I suppose that says something in their favour.

After 4 years Yeti ownership Skoda have not given me cause for complaint having dealt with the few warranty occurrences well enough (and having volunteered to deal with the DSG matters efficiently enough and to my satisfaction).

Can't speak about Honda though....had one for several years but it never went wrong.

Have to say had same service from a Ford dealer, so who knows may ford are taking note