Despite the insistance she was adjusting the dimmer - she wasn't!!! I had to send her a picture of the switch and 'suddenly' its working!!!
If the switch was duff there are plenty out there cheap enough and it seems relatively easy to replace. I also thought (if it was faulty) to bypass the dimmer and keep it permanently bright.
Either way the problem is solved.
Thanks for the replies - as always much appreciated.
Robin the Technician - I fix, therefore I am
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