Thank you craig-pd-130 your invoking of the swear filter caused me to do the same!

There will be another 100 odd pre reg Capturs come the 1st April

>>I ordered my new Captur about two weeks ago. It is a standard model with no factory fitted optional extras<<

>>I have ordered a spare wheel<<

So which is it then? Many cars these days have a compressor/foam as standard so asking for a spare wheel IS a factory option.

Its no wonder there has been some delay since sourcing the exact car with a spare already fitted is clearly going to be more difficult than one without. It is also true that for many cars the rear floorpan is different - worth checking when you do get it that they haven't just swapped the compressor out. Usual tell tale signs will be no central screw to fix the spare to the floorpan and possibly a less than perfect rear mat/floor fitting over it.

Still, it would have been better if the salesman had explained that at the time. Or did you stipulate a quick delivery as part of the deal, thus making it 'difficult' for the salesman to say anything else other than their standard delivery time?

Interesting. The sales manager today mentioned a different floor pan, so maybe the delay is reasonable. Wish they would have told me at the beginning as I would have asked for a delayed delivery as I go away a couple of days after expected hand over.

>>There is no way in earth any manufacturer would design a different floor pan for cars with and without spare wheels. It would be cheaper to gold plate the wheels.

No, many do. The rear pan section is separate and welded in during manufacture. I believe there are a number of safety/crash worthiness issues with some models if this does not take place.

The issue is not the wheel well, the well is standard on the captur.

The issue is the plastic boot trim that sits in the well.

If you order a captur without a spare, the plastic trim is moulded and shaped around the compressor and gunk. If you order a spare wheel, they have to change the plastic trim in the boot.

It's a 2 minute job.

The same situation occurs on the latest shape Nissan Note and also some other Nissan/Renault products

However it does not occur on the Dacia models which all have space for a spare as standard.

New diesel engine option only which does not affect me as I wanted the petrol engine.

When my son learns to drive, I want him to learn on a petrol to understand about clutch control and torque at high revs. Learning on a diesel means you can virtually dump the clutch and drive off. Not good for long term mechanical sympathy or car health. I want him to be able to drive well (and not simply how to pass a test).

Quite agree. If it's a factory order they should have told you how long it would take. I didn't mind waiting 16 weeks for a Skoda as that's what the dealer said it would be - and it was.

Whole attitude in the place reeks of complacency. Problem is they are the only Renault dealer near the office. I hope the servicing technicians are better than the salesmen!

Better to travel in hope than arrive.

Seriously I hope it all works out OK...And you will write next year telling us the wait was worthwhile and it has been fault free. (Seriously).

Edited by madf on 01/04/2015 at 07:55

The dealer admitted their error, reimbursed all costs and delivered my car to the door following week.

Hats off too them. Wish there were more companies that realised that its important to put things right if they go wrong (an occationally its inevitable they do).

When the wife bought a new Mini Cooper S in 2005 the dealer could not have been more different.

We waited 4 months for the car and it actually arrived at the dealers a week early. Sales person rang 5 days before collection to sort out all the final details since she was going on holiday the next day and needed to pass on the file to her boss who would be doing the handover. We arrived at the appointed time (9 am) and were taken to the car to inspect it which was as ordered. Then we went back inside and waited. Eventually the sales manager came to us and said he was sorry but due to paperwork issues we could not have the car until the following weekend. I went ballistic and we spent the next 6 hours argueing our case, at 4 pm we drove away in the Cooper S. The most stressful day i have ever had.

The sales girl never rang on her return from holiday as promised.

I wrote a letter of complaint to the dealer, no reply.

I wrote a letter of complaint to Mini who replied saying it was not their problem since they are not responsible for their dealers.

What a shower of 5hite.

It's not only the technicians you need to worry about, it's the billing clerks adding extras you did not agree .... good example is the regular charge for screenwash - even if the bottle was full when the car was taken in for works.

Good point but car now mostly paid for less 60% interest free credit. Wouldn't have bought it otherwise. It's destined for a staff member anyway in due course so not bothered too much.

Got a lift the airport in an E220Cdi. Very nice but still want the V6. Boot big but for a family of five with luggage four times a year I think I want the estate when the time comes to relinquish the Capture.