Volkswagen Golf VI - A tale of two VW dealers

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Sun 16 Nov 2014 20:33
Volkswagen Golf VI - A tale of two VW dealers - keefyyp
Been looking to buy a used VW Up in recent weeks, and a used Golf.
Experience 1: of a VW dealer in SW London.
They had the Up I wanted at a good price. Had several phone conversations with the sales guy. Have bought a couple of cars at a distance from VW and BMW dealers in the past, have paid up front and arranged to collect the car. Turned up for this car, and.... the car was in a pretty poor state (given it was one owner, 12 plate, with c 15,000 on the clock). Unrepaired damage to a rear panel, minor scuffs front and back, damage to the dash. The sales guy tried to convince me that for the price, I should take it as is. I was also offered the Supaguard or something similar) treatment at the bargain price of £1,500 (I'm serious).
I pulled out of the sale.... Still waiting for the refund of my cash.
Experience 2: Arthur Prince, a VW dealer in Loughborough
Good conversation with the sales guy, answered all the questions on the condition of the car, agreed the deal, and turned up to collect. What a difference. Customer service..... Well presented dealership, friendly, helpful. No attempt to rip me off with any add-ons that I didn't want It's a family firm, apparently. The current owner/manager made a point of coming over to thank me for buying a car from them, presented a bottle of wine, and an invite to the family friend's French vineyard. The car has been excellent, and they have responded promptly to a couple of post-purchase questions.

And where am I going this week, to buy a used Golf?

You can probably guess....
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Sun 16 Nov 2014 20:54
Volkswagen Golf VI - A tale of two VW dealers - daveyK_UK

Good feedback.

It's quite easy to work out who the rubbish dealer in SW London is, they have form at providing poor customer service.

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Sun 16 Nov 2014 22:23
Volkswagen Golf VI - A tale of two VW dealers - Happy Blue!

London eh? Everythings rubbish there especially car dealers. Rip off merchants spoiled by city bonuses.

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Mon 17 Nov 2014 10:09
Volkswagen Golf VI - A tale of two VW dealers - Andrew-T

I suppose one might say that the London dealer was being honest in showing you the raw car, but I can't believe that any decent franchised dealer would suggest taking a 2-year-old car 'as is'. Perhaps it just confirms recent remarks that good used cars are in short supply.

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Mon 17 Nov 2014 12:32
Volkswagen Golf VI - A tale of two VW dealers - madf

Most dealers don't do ANY work on a car kept for PEx.. in my experience. Some punters are dumb enough to buy teh car as is. -- so saving the dealer money...

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