car broker and local dealership any problems? - Golden321
Considering very seriously buying new car from online car broker such as Carfile. Wondering if anyone has bought from online car broker and had one or two teething problems with new car and when taking it to local dealership to sort them out has been not treated well. ( car bought through dealership miles away so not taken there).
Also any problems when taking it to local dealer when needs servicing or more major warranty work?
car broker and local dealership any problems? - RobJP

Never had any issues at all. If a main agent was bolshy about something like that, I'd tell them to be more competitive in future, and go somewhere else, even if it meant a bit of a drive.

car broker and local dealership any problems? - Golden321
So did you have any teething problems or worse that needed sorting out?
car broker and local dealership any problems? - RobJP

My car had a TSB (like a recall, but not a safety-critical item, so not something that DVLA force the maker to contact people over). When I booked the car in, they told me it needed doing, and it would be completed when the car was in for the service. All free, didn't even ask me why I hadn't bought it from them, and I'd be surprised if they did ask me.

You're overthinking and overworrying this, seriously. Can you imagine if a dealership would only service cars they had sold themselves ? It would be chaos. The service dept rarely (if ever) talk to the new car sales people, they've got no reason too.

car broker and local dealership any problems? - Golden321
Thanks for that. I dont think the servicing /warranty jobs will be a problem as they make dosh from those but put it in my post anyway just to make sure. Would still like to hear from more people though who havent had a problem. More interested in early minor teething problems which arent really warranty and they dont make dosh on. Appreciate that this may be over worrying but it is a very expensive purchase and would like reassurance. Thanks again.
Am very surprised that brokers and carwow are not hot topics on motoring forums as there are a lot of people unaware of their existence and they are paying over the odds.
car broker and local dealership any problems? - skidpan

Bought my last car from Carfile. I saved £2000 on the local dealers.

Car was ordered Monday lunch and delivered Friday lunch.

No monies paid to Carfile, paid deposit by Visa and rest on a PCP which I cancelled after 7 days and kept the £1000 deposit contribution, thanks for that. Cost about £100 in fees.

Serviced at local dealer under the service plan bought form the seller, no problems. No warranty work needed in the 18 months I have had it.

Will try them again next time I am swapping.

car broker and local dealership any problems? - skidpan

So did you have any teething problems or worse that needed sorting out?

The Seat Leon I bought via Carfile has had no teething problems or other mechanical issues during the 18 months I have had it, absolutely perfect.

However, the supplying dealer was a total muppet who put th wrong reg no im the service book then simply crossed it out, looked like it was a book from a different car. Took intervention from Seat Customer Services to get a replacement and even then the first representative I spoke to was a total liar and ignorant herbert. Eventually got £200 compensation from one of the managers for the hassle.

When it had its first service all appeared well, simple in reality since I had the service plan. Problem was 3 days later a large pool of oil on the drive apperared and Seat rescue found the sump plug not tightened. Cost the garage a complete new underbody shield and some degreaser for my drive, luckily its old concrete so no lasting damage.

The next issue was that of cam belt intervals. The selling dealer said 3 years or 36,000 miles, not an issue for me but a high mileage user would find it expensive at £300 a time. At the service I checked and the dealer said 4 years or 60,000 miles, better. Wify suggested e-mailing Seat Customer Services for a definitive answer, reply was "we recommend the cam belt is first checked at 60,000 miles, and every 20,000 miles thereafter. If there is no damage at these points the cambelt will not need changing. If the belt is not changed, regardless of condition, it must be replaced at 120,000 miles or when the vehicle is 5 years old, whichever comes first". So 5 years its is. Nice to see consistency.

Next year I will try the 3rd dealer who is a little further away, fingers crossed.

None of the above can be blamed on Carfile who did an excellent job getting me the deal.

car broker and local dealership any problems? - Golden321
Very kind of you to take the time to post such a long answer. Thanks.
car broker and local dealership any problems? - daveyjp
We bought an Aygo through drivethedeal. Supplying dealer was 200 mies away, but local dealer dealt with warranty issues just as they would a car they supplied, even a fault which we found a week or so after delivery.
car broker and local dealership any problems? - Golden321
Thanks for that. Did your local dealer know you had bought from broker. Had you been in to your local dealer before buying to ask if they could match the broker deal?
car broker and local dealership any problems? - oldtoffee

I bought a new Hyundai Santa Fe, 4 years ago from my local dealer and paid the same price as drive the deal quoted, nearly £5k off list. They seemed happy to do it - I just walked in and said I'm interested if they can price match or get really close and won't waste their time asking for a test drive if they can't. Drive the deal just have main dealers on their books who will do a deal to keep their unit sales high to meet bonuses. Your local dealer might be in a similar position. If they can't match, ring the next nearest one until you find the one or do the deal with drive the deal and be prepared for a long drive or a reasonable delivery charge.

car broker and local dealership any problems? - Golden321
Thanks very much for that. What I am really after is to hear from people who had problems with their new car bought from a far off dealership via broker and how their local dealership dealt with them. Thanks again.
I have no problem with buying from the likes of Carfile, it is the after i have received the car i am asking about.
car broker and local dealership any problems? - daveyjp
I don't think the dealer would know and obviously didn't care as they did the warranty work.

It was regsitered by the supplying dealer, the PDI was done by the supplying dealer and this is what is registered in the Toyota system.

We did try at a local dealer, they tried to stitch us up with the OTR price which included items such as GAP insurance, paintguard which aren't part of the OTR price and then the best they could do was a £250 discount. No surprise margins were tight as the car was less than £8,000. We did however get £750 via a broker. Visit to dealer took best part of two hours while they messed about. Buying on line took 30 seconds!
car broker and local dealership any problems? - 75_RJH

I purchased a Hyundai ix35 for my wife in September 2013 through Drive the Deal. The supplying dealer was in Derby and we live in Wolverhampton.

After a couple of weeks, we had a number of problems including the car intermittently refusing to lock or unlock, rear wiper sporadically not working, passenger seat belt sensor reporting that the seat belt was not plugged in and a blown screen for the media/navigation system.

I took the car to my local Hyundai dealer who traced the problem to a faulty central control unit which had to be sent from Korea. They supplied me with an alternative vehicle, replaced central unit and the media unit and help me negotiate a spare set of alloy wheels (for winter tyres) for my inconvenience from Hyundai with no fuss at all.

car broker and local dealership any problems? - skidpan

I have no problem with buying from the likes of Carfile, it is the after i have received the car i am asking about.

There is no mention of Carfile on any paperwork. You pay the dealer and Carfile get their "introduction" fee or wheatever you want to call it.

All your local any dealer sees is that you bought from a different dealer yet you are asking to do the work. They will make far more from servicing/repairing the car than the dealer made from selling it so why would they refuse or be aukward. They should be grateful for the work. There are plenty of dealer out there if they are, just use a different one.

At the end of the day they cannot refuse to carry out warranty work. If they do and were taken to court they would loose.

car broker and local dealership any problems? - RT
At the end of the day they cannot refuse to carry out warranty work. If they do and were taken to court they would loose.

Is that true?

If so it's unique to the motor industry. Under EU and SOGA legislation it's the selling retailer that's responsible in law for any warranty work, not the manufacturer nor any other dealer.

The motor industry IS different to most others that dealers for the same manufacturer will usually undertake warranty work on cars they didn't sell (because it's revenue) but I certainly didn't think they had any legal obligation to do so, unless they sold it.

car broker and local dealership any problems? - skidpan

Is that true?

In the documentation for every car I have ever bought it has clearly stated that warranty work can be carried out by any franchised dealer.

This is what it says in the Kia warranty book

"all official Kia authorised dealers throughout the EU will be available to administer and undertake any necessary work under the terms of the warranty as long as you can provide your Warranty Information and Service Record booklet."

and for good measure this is what it says in the Seat warranty book

a member of the SEAT authorised service network (regardless of whether they were the original supplying dealer) will carry out work that is required under the warranty free of charge.

car broker and local dealership any problems? - quizman

When I was looking for a Golf, I went to the local dealer and they had several cars which were all 6 months old and had done about 13,000 miles. They wanted more for these (exrental) cars than a brand new one from Carfile. I told the saleman why would I want to pay more for a second hand car than a new one.

I ordered the Golf from Carfile and it was supplied from a main dealer 40 miles away. They delivered it to my house with a full tank and because the driver got a bit lost I got a free first service, which I got him to write down and sign!

I paid the main VW dealer, not Carfile. When the 2nd service came along I had it done at the main dealer in Burton-on-Trent. No questions were asked where I had bought it. In fact they often ring up to see when they can service it again.

The main reason why many people do not use car brokers is because it is more difficult to part exchange your old car.

car broker and local dealership any problems? - Golden321
Thanks for that. I believe you can trade in as normal at the brokers chosen dealer but obviously if a long way away could be a pain having to trail there and back to show them your car.
car broker and local dealership any problems? - RT

Is that true?

In the documentation for every car I have ever bought it has clearly stated that warranty work can be carried out by any franchised dealer.

This is what it says in the Kia warranty book

"all official Kia authorised dealers throughout the EU will be available to administer and undertake any necessary work under the terms of the warranty as long as you can provide your Warranty Information and Service Record booklet."

and for good measure this is what it says in the Seat warranty book

a member of the SEAT authorised service network (regardless of whether they were the original supplying dealer) will carry out work that is required under the warranty free of charge.

That simply means that the manufacturer authorises every franchised dealer to carry the work out - it doesn't mean you can force a dealer to carry out warranty if they don't want - unless they sold you the car.

It's somewhat academic as virtually all car dealers accept warranty work on cars not sold by them - but other industries don't.

car broker and local dealership any problems? - skidpan

Thanks for that. I believe you can trade in as normal at the brokers chosen dealer but obviously if a long way away could be a pain having to trail there and back to show them your car.

Not all brokers offer PX facilities.

I traded my old car in at Carfiles dealer and it was all done over the phone. I described the car as accurately and honestly as I could pointing out minor defects like stone chips and a couple of car park door knocks. I had measured the tyre tread depth before I spoke to them so that was accurate as well. I made sure they realised it had a full manufacturers service history with stamped book and all receipts.

To my surprise the price they offered was exactly the same as our local dealer but the big difference was the fact that their price for the new car was £2000 less.

When I arrived at the dealer to collect the new car I honestly expected them to try and adjust the PX price after inspection. But after a detailed look over he said it was exactly as described.

Just shows that honesty is the best policy.