There's a danger of generalisation here because I'm sure you'd be able to find examples of rubbish service from non German brands. My experience with VW dealers over nealy 20 years has been both good and bad. I bought my first VW from a no longer existing dealer in north Leeds who gave fantastic personal service. Similarly when I bought from Bradford and also from my current dealer in Doncaster. Leeds on the other hand didn't want to know when I bought my current Golf GTi.
Servicing and repairs are where VW dealers have been a bit iffy and up and down. However, again, my current dealer in Donny have looked after my car for 5 years and have been excellent.
The wife's BNW was also bought and has been serviced by their dealer in Donny and they've been good throughout. By the same token I've also had good experiences with the Vauxhall and Saab dealers I've used over the years.
I've also been poorly treated by a Vauxhall dealer who tried t deliver a nearly new car to me without any FSH despite assuring me it had one. I refused to accept the car and walked away. Soyou'll find good and bad in all manufacturers' dealerships.
As for the OP, despite being a VW fan, I wouldn't touch a Passat of that era with a barge pole. All the alternative suggestions above (KIA, Hyundai, Mondeo, Japanese) seem sensible to me.
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