As a member of Which? I can confirm that in the last Which? report on car breakdown services (October 2013), the AA scored the highest (73%), and was one of two recommended providers - the second being SAGA (72%), who use the AA service. Another Which? report on car breakdown services isn't due til Sept/October 2014, and this will be extracted from Which? Car Survey 2014, which itself is not due to be published until July.
Scores were based on performance (arriving at the customer within one hour, and whether the vehicle was repaired at the roadside), and customer satisfaction.
Brittannia Rescue (67%) came 5th - behind Aviva, Gem and AutoAid, but ahead of the RAC and Green Flag.
As a former Civil Servant, I can also confirm that Brittania Rescue have never been owned by the Civil and Public Services Association - which is a union, and is now known as Public and Commercial Services union. For many years and since inception, Brittania Rescue was owned by the Civil Service Motoring Association, and was sold to LV in 2007.
Edited by Auristocrat on 02/05/2014 at 19:20
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