When I returned to the UK after 14 years abroad I rejoined the RAC. After a few more years the RAC got confused with the subscription cost and undercharged me one year. I questioned it by letter and they assured me that their renewal fee was correct. Then, months later, I received a very direct letter demanding the shortfall. I wrote to them pointing out that they had assured me that I didn't owe them anything. Then I received a letter threatening me with the bailiffs if I didn't pay up. I went through the house collecting all the old RAC 'memorabilia' that I had from them over the previous 30 years, including the key to the roadside assistance shelters and badges, and mailed it in a package to them together with a cheque for £40.00.
Then I joined the AA. When I transferred my bank account from RBS to the COOP I found that the current account, for a small monthly fee, entitled me to the same service that I'd never used from the AA, but at a fraction of the cost. So I resigned from the AA. At first the service was provided by Green Flag, but then it was changed to the RAC. I wonder if the RAC keeps records, Hmm !
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