Toyota Auris HSD - missed service -- problems ahead? - distributed41

Hello there,

My first post here although I've been reading the forums for quite some time.

I'm interested in a used Auris Hybrid. The car I'm looking at has some manufacturer's warranty still on but it's a high-mileage specimen and has missed one service. It has nearly 56,000 miles on the clock but has only had 4 services (it's missed the latest one). Given how important regular servicing is, will I be safer looking elsewhere?

Any advice on this will be greatly appreciated.

Toyota Auris HSD - missed service -- problems ahead? - gordonbennet

Where are you buying from?, presumably a normal non Toyota dealer?

If its a one owner car i'd make a note of which main dealer has been servicing the car so far, then have a quick chat with them and see if it actaully had the service as required but the owner didn't get the book stamped.

If its genuinely missed a service, then i would still consider it but only if at a very reduced price, at least £1k less than another as good with up to date history.

I'd be surprised if its really missed the service, because Toyota servicing is so reasonably priced it seems frankly stupid not to get it done.

Toyota warrant their hybird system for a long time, plus they are the best maker by a country mile for standing by their product whatever goes wrong long after warranty has expired...but only if its been properly serviced, hence my putting a value of at least £1k (and probably more) on the loss of warranty.

Toyota Auris HSD - missed service -- problems ahead? - Cyd

Toyota warrant their hybird system for a long time, plus they are the best maker by a country mile for standing by their product whatever goes wrong long after warranty has expired...but only if its been properly serviced, hence my putting a value of at least £1k (and probably more) on the loss of warranty.

Exactly.

We've had someone on here recently who had an engine failure and his OE warranty refused to cover it because the car hadn't recieved the requisite services. It is usualy a condition of the warranty, so effectively this car you are looking at actually has no balance of warrnty left. And for defo you'd get no goodwill after warranty expires. IMO.

If warranty is important to you, I'd walk away or offer significantly less than 'book'.

Toyota Auris HSD - missed service -- problems ahead? - Collos25

If it is the case that Toyota will not stand by the warranty due to a missed service I would want more than a 1k knocking off the price ,check the price of the batteries and the electronic brain and then have another think

Toyota Auris HSD - missed service -- problems ahead? - mark999

have a word with Toyota customer services to see if they will honour the warranty if you have a service as soon as you aquire the car (get it in writing), If not there are plenty for sale covered by warranty.

Mark.

Toyota Auris HSD - missed service -- problems ahead? - distributed41

Thank you all for your responses.

The car is sold by a Toyota main dealer who serviced the car for the previous owner and sold him another one (a new Auris Hybrid perhaps?) when he decided to part ex. The car appears on Toyota's 'Approved used' list, so it can't have lost its warranty, can it?

The dealer told me the car will receive its overdue service. I guess what worries me is that if the oil has not been checked as per schedule, and other essential maintenance has not been carried out, some damage might have been done to the engine that will affect me. Is this a real worry, do you think?

Toyota Auris HSD - missed service -- problems ahead? - gordonbennet

Overdue by mileage or time?...how much of whichever is it over by?

Toyota approved used then with presumably its own 12 month excellent (and it is) warranty, i'd still want continuity of service history and therefore makers new car warranty in writing, whilst Toyota approved used is indeed an excellent warranty, you want Toyota UK to be on side in the extremely unlikely event of the inverter or other part of the hybrid system failing 3 years hence.

Is it priced well enough to be worth your obvious misgivings.

Toyota Auris HSD - missed service -- problems ahead? - Auristocrat

The Auris HSD went on sale in the summer of 2010, so the oldest it can be is approx 3.5 years old.

Toyota service intervals are 1 year/10,000 miles whichever comes first.

So if the car has had 4 services and has missed the 5th, the servicing would have been done on the mileage basis. I would suspect that the 5th service may be substantially overdue, and, probably beyond the leeway allowed by Toyota to retain any portion of the new car warranty.

The 12 month Toyota Approved warranty is probably the best that the OP can hope for. However, at the end of the Toyota Approved warranty, one can purchase Toyota extended warrantys up to when the car reaches ten years of age.

Toyota Auris HSD - missed service -- problems ahead? - gordonbennet
The 12 month Toyota Approved warranty is probably the best that the OP can hope for. However, at the end of the Toyota Approved warranty, one can purchase Toyota extended warrantys up to when the car reaches ten years of age.

Bloomin expensive though if my Hilux was anything to go by, they wanted £700 IIRC for an extra year, reckon our OP needs around £2k off this car if its lost Toyota OE warranty to make it worth loss of Toyota GB goodwill and Hybrid long term cover.

Toyota Auris HSD - missed service -- problems ahead? - mark999
Toyota have now introduced the hybrid health check that is done free of charge at service time (or for a small fee) that increases the hybrid battery warranty for a year up to 10 years.
Mark
Toyota Auris HSD - missed service -- problems ahead? - distributed41

Hi there,

Auristocrat is right, the car has missed a service by mileage. I've had a look at the service history tab on the Toyota website and noticed that in addition to a missed service, the car had its first service late (at 12,500 miles, not at 10,000 as instructed). I've emailed Toyota GB to find out whether the irregular/missed services have caused the manufacturer's warranty to become invalidated, I'll see what their position on this is.

Toyota Auris HSD - missed service -- problems ahead? - Cyd

please keep us posted.

Toyota Auris HSD - missed service -- problems ahead? - distributed41

Will do.

Toyota Auris HSD - missed service -- problems ahead? - distributed41

I've had a reply from Toyota saying that the delayed first service and the missed fifth service "will only affect the manufacturer's warranty if a fault develops as a direct result of a lack of servicing". They also recommend having the car serviced now (at 56,000 miles) which, they say, will bring it back in line with their recommendations.

Am I right to find this reply ambiguous? Say a fault does develop, how can I be sure that the fault will not be attributed to the servicing delay?

Toyota Auris HSD - missed service -- problems ahead? - skidpan

Am I right to find this reply ambiguous? Say a fault does develop, how can I be sure that the fault will not be attributed to the servicing delay?

What it means is if the car never develops a fault your warranty coverage will be fine. However, if your car develops a fault they will use the this as a way of avoiding paying.

Why risk it, find another with a full service history. Better option is buy a car without all this worthless hybrid technology.

Edited by skidpan on 31/01/2014 at 16:07

Toyota Auris HSD - missed service -- problems ahead? - coopshere
Definitely walk away. You clearly want to be covered by the Toyota warranty so find one that has no doubt over its history, there are plenty out there and Toyota approved cars are much the same price wherever you go.
Toyota Auris HSD - missed service -- problems ahead? - distributed41

What it means is if the car never develops a fault your warranty coverage will be fine. However, if your car develops a fault they will use the this as a way of avoiding paying.

Why risk it, find another with a full service history. Better option is buy a car without all this worthless hybrid technology.

Definitely walk away. You clearly want to be covered by the Toyota warranty so find one that has no doubt over its history, there are plenty out there and Toyota approved cars are much the same price wherever you go.

Exactly my thoughts, skidpan and coopshere. Unfortunately, almost all the Toyota Approved Used Auris Hybrids listed in my area have had irregular servicing, which I find odd. Why would owners want to risk having their warranty voided by failing to service their cars as per schedule?

The reason I'm drawn to the Auris Hybrid is the mpg it can achieve (I'm thinking real, not official figures here, so round about 55mpg, hopefully a little bit more). As far as I know, no other petrol car gets anywhere near this figure in real life. I'm not too keen on diesels because of concerns with the dpf filter and other issues HJ has highlighted as I'll be doing lots of short runs from cold. In addition, Toyota has a reputation for reliability and the 5 year manufacturer's warranty is a real boon (assuming, of course, there's some remaining on the car and Toyota is prepared to honour it). I've looked at other cars but haven't found any that offer all this -- however, I'm open to suggestions.

Toyota Auris HSD - missed service -- problems ahead? - skidpan

The reason I'm drawn to the Auris Hybrid is the mpg it can achieve (I'm thinking real, not official figures here, so round about 55mpg, hopefully a little bit more).

Dream on if you believe a hybrid will do that. Several of our staff have Toyota hybrids and all average mid to high 40's at best. They are all delighted since they pay sod all company car tax. Trouble with the cars is simple, on the motorway at 70 mph they are a 1.8 petrol, the hybrid bit is doing nothing (other than charging the batteries. In town they can be economical but the batteries soon run out and then they are a 1.8 petrol again.

As I said, the users are delighted with them, another user had ordered one this week but he has already said he will be happy if it matches his out going S Max TDCI mpg of 44 mpg. The tax is the saving they look for and not the mpg.

Toyota Auris HSD - missed service -- problems ahead? - gordonbennet

Our OP will get the economy he expects, he's going to use the car in its prime environment, short stop start and urban running.

The saving, if any, over Auris Hybrids with proper service history, hasn't been stated, i too would be walking away unless the difference makes the risk worthwhile.

Rather odd that Auris Hybrids in one area should almost all have irregular and missed servicing, little short of stupid behaviour IMO, but then these buyers obviously never intended to keep the cars in question, and thats fine, as i wouldn't want a used car from someone like that.

Either wait till the right car comes along or travel further to get a car previously owned by someone who looked after it properly.

Toyota Auris HSD - missed service -- problems ahead? - distributed41

Our OP will get the economy he expects, he's going to use the car in its prime environment, short stop start and urban running.

The saving, if any, over Auris Hybrids with proper service history, hasn't been stated, i too would be walking away unless the difference makes the risk worthwhile.

Rather odd that Auris Hybrids in one area should almost all have irregular and missed servicing, little short of stupid behaviour IMO, but then these buyers obviously never intended to keep the cars in question, and thats fine, as i wouldn't want a used car from someone like that.

Either wait till the right car comes along or travel further to get a car previously owned by someone who looked after it properly.

Indeed, that seems to be the only sensible course of action, wait for the right car to come along or travel further.

Toyota Auris HSD - missed service -- problems ahead? - distributed41

Dream on if you believe a hybrid will do that. Several of our staff have Toyota hybrids and all average mid to high 40's at best. They are all delighted since they pay sod all company car tax. Trouble with the cars is simple, on the motorway at 70 mph they are a 1.8 petrol, the hybrid bit is doing nothing (other than charging the batteries. In town they can be economical but the batteries soon run out and then they are a 1.8 petrol again.

As I said, the users are delighted with them, another user had ordered one this week but he has already said he will be happy if it matches his out going S Max TDCI mpg of 44 mpg. The tax is the saving they look for and not the mpg.

I see. Even so, 44mpg is better than what the current generation of 1.6 petrols or 1.0 /1.2 turbo-charged engines can achieve, AFAIK.

Toyota Auris HSD - missed service -- problems ahead? - Cyd

I see. Even so, 44mpg is better than what the current generation of 1.6 petrols or 1.0 /1.2 turbo-charged engines can achieve, AFAIK.

I run a 2 litre HOT turbo (Aero) Saab 9-3 with a Maptun tune to 250hp and 360Nm. It goes like stink and weighs 1600kg and has 235/45/17 tyres.
We also live in rural South Leicestershire.

Driving about rural A & B roads with a fair bit of hoofing it around and some town driving I typically average 30mpg.
On a typical run to my parents in South Manchester and back I usualy get about 36mpg (cruising at 85 or so).

Last week I did a return trip to Redditch on a busy peak time M6/M42/M40. Ok, it was like an enforced economy run, but I got 42mpg !!!

If I drive it with a very gentle foot (difficult for me, lol) I can even get 36 in town as long as it's warmed up.

So, if the modern small petrols can't manage low to mid 40s, then summats up!

Toyota Auris HSD - missed service -- problems ahead? - Cyd

I've had a reply from Toyota saying that the delayed first service and the missed fifth service "will only affect the manufacturer's warranty if a fault develops as a direct result of a lack of servicing". They also recommend having the car serviced now (at 56,000 miles) which, they say, will bring it back in line with their recommendations.

Am I right to find this reply ambiguous? Say a fault does develop, how can I be sure that the fault will not be attributed to the servicing delay?

Yes

Why don't you ask the dealer if he will honour the full manufacturers warranty? This is afterall an "approved" used car!!

Also, is the dealer advertising the car as having the balance of the manufacturers warranty? Or did they stipulate such during any negotiations? If so, why not write to the dealership informing them of your findings and stating they are guilty of false advertising.

Some other poor sap could end up with this car and not realise the problem you have found.

Toyota Auris HSD - missed service -- problems ahead? - Armitage Shanks {p}

ISTR there was an unofficial "Rule" that a service was not considered overdue if done within one month or 1000 miles of when it was due

Edited by Armitage Shanks {p} on 31/01/2014 at 19:57

Toyota Auris HSD - missed service -- problems ahead? - distributed41

ISTR there was an unofficial "Rule" that a service was not considered overdue if done within one month or 1000 miles of when it was due

Unfortunately, in this case the first service had been delayed by more than 2,500 miles and the last one by approx. 6,000 miles.

Toyota Auris HSD - missed service -- problems ahead? - distributed41

Why don't you ask the dealer if he will honour the full manufacturers warranty? This is afterall an "approved" used car!!

Also, is the dealer advertising the car as having the balance of the manufacturers warranty? Or did they stipulate such during any negotiations? If so, why not write to the dealership informing them of your findings and stating they are guilty of false advertising.

Some other poor sap could end up with this car and not realise the problem you have found.

The car is on Toyota GB's list of 'Approved Used' cars. I agree it's misleading that the car is presented as benefiting from the balance of manufacturer's warranty when the terms of that warranty have been broken.

Given that there were more cars with irregular servicing on Toyota's Approved Used list, it doesn't seem to be the case that this was a one-off.

Edited by distributed41 on 31/01/2014 at 20:12

Toyota Auris HSD - missed service -- problems ahead? - Auristocrat

The Toyota Approved Used scheme provides the following benefits:

* 12 months Toyota comprehensive warranty or an equivalent level of cover

* vehicle provenance check

* Toyota Roadside Assistance

* vehicle exchange plan

* Toyota Approved quality check.

So regardless of whether or not the new car warranty is still in force, any Toyota Approved Used should come with a minimum 12 months warranty, and I would suggest that should you buy the car, you should get the Toyota Approved Used warranty - which would not be affected by the servicing irregularities.

Toyota Auris HSD - missed service -- problems ahead? - skidpan

I see. Even so, 44mpg is better than what the current generation of 1.6 petrols or 1.0 /1.2 turbo-charged engines can achieve, AFAIK

My 6 month old Seat Leon 1.4 TSi 140 PS has averaged 45 mpg since I bought it. This is virtually the same as the Honest John figure, a bit less if truth be told. On one coast run we got over 50 mpg and would have been more if the traffic had not been solid for the last 15 miles.

My work colleagues are well aware that it does better mpg than their Prius and it will only cost me £30 RFL but the company car tax at 16% is way more than the 10% they pay on the Prius. From their point of view the Prius are a better company car choice, from my point of view they are not a good private buy.

Personally I dislike the Prius and Auris. The interiors are shocking quality and the thought of what they will be worth when the warranty is over and batteries start to need replacement is horrifying, again, not an issue with a 4 year lease car.

Toyota Auris HSD - missed service -- problems ahead? - Armitage Shanks {p}

In a TG episode, years ago, a driver (not Stig) did did 10 laps of the track in a Prius at a speed with which he/she felt comfortable. Clarkson followed in convoy in a V8 M series BMW and got a suprior mpg! Not conclusive I agree but indicative!

Toyota Auris HSD - missed service -- problems ahead? - gordonbennet

Oh please, you can't take Clarkson seriously, he's an entertainer, apparently.

I don't suppose he took the V8 engined BMW into heavy traffic and proceeded to match the Prius for economy.

Toyota Auris HSD - missed service -- problems ahead? - Avant

Toyota hybrids are excellent in town but much too frenetic on the open road. I can't see, though, any reason why this should be true of other hybrids. The future is either hybrids if they can bring the price down or improved battery technology which can give an acceptable range of, say, 300 miles before charging. Even then, charging can't be done in the time in takes to fill a fuel tank, so my money's on the hybrids.

The Audi A3 e-tron will be interesting when it comes out later this year - it has a 99 bhp electric motor coupled with the 1.4 TSI 140 bhp engine as in Skidpan's Leon. The only trouble is that he could just about get two Leons (or one-and-a half 1.4 A3s) for the price the e-tron is going to cost (I've seen an estimate of £32,000).

 

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