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As Greg from the Essex Car Company quoted at the end of an episode I unfortunately stumbled across this evening "...come and see us, we are not monsters..." A classic and very subtle piece of self promotion!? Did Channel 4 attempt to portray him as a "David Brent" type figure or is that just the way it come across? Come on Channel 4. You can do better than that! A poorly written documentary with very little substance or entertainment value.
We bought a Fiesta from the Essex Car Company in January 2010 and had nothing but problems with it. After purchasing it from them with the understanding that a multipoint check was carried out with each vehicle that was sold (especially as they have their own servicing team on site to carry out such checks) we were very disappointed to find out that there was a mulitude of problems with the car after we had it independently checked once we took it home after some rattles and noises alerted us on the motorway home.
These consisted of a worn engine mount, a buckled alloy wheel and 2 unroadworthy and illegal tyres. We complained immediately and they accepted this and changed the engine mount and replaced the wheel and tyres with second hand parts.
As the work couldn't be completed the same day we requested a courtesy car. They offered us an old and dirty Renault Megane. This unfortunately had an engine management fault which caused the car to stall several times and had dark tinted windows all around which certainly rendered the car unroadworthy and illegal. Essex Car Company refused to offer insurance with the courtesy car unless we paid extra or signed an form whereby the courtesy car was insured was covered under our personal policy.
All in all a horrible car buying experience, of one I would never like to repeat!
My wife still says it was the worst car we ever bought.
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