Wasn't Toyota the company that denied for a long time there was any issue with throttle pedals and carpets - they got lots of bad press before EVENTUALLY deciding to do a recall ?

I've never seen any difference across all brands, literally at any level, than any one brand is actually that much better at customer support than any other - there is of course a huge difference in their PR ability and perceived "support".

Edited by RT on 31/03/2013 at 23:19

Morgan.

I find this thread completely beyond belief. The OP (and others) are critisising Nissan for not repairing an 8 year old car (5 years out of warranty) free of charge.

What planet are you lot on. When you buy a product you know how long the warranty lasts. Rather than waiting for the thing to break and then complain don't buy it if you are not happy with the T & C's.

Over the years there has been much talk about warranties being irrelevant since the sale of goods act lasts much longer. Why does the OP not put his efforts into taking Nissan to court over this matter instead of just continually moaning on a forum whch does not fix his car or even do Nissan any harm.

We have had 6 Nissans in the family over the years and not had a problem with any. The Almera SRi was without doubt the cheapest car over 6 years of ownership we have ever had. Door lock repaired under warranty and a brake wheel cylinder replaced when the car was 5 years old.

Why are we not driving a Nissan now, nothing in the range suited our current needs but if there is when we swap there is a good chance we will have another Nissan,

This has nothing to do with an engine failing at 75,000 miles, it can happen but for most people it does not. I had a geabox fail after 6 years and 100,000 miles, did I complain to the manufacturer, of course not since I live in the real world and accept nothing lasts forever.

Warranties have a time and mileage limit. Nissan provide a warranty that lasts 3 years or 60,000 miles. Your car has done 75,000 miles and is 8 years old.

The simple fact is your car is outside the terms of the warranty for both time and mileage.

Another simple fact is products can fail for no good reason after many years but we have to accept, as I said above that fact since nothing lasts forever.

Just give up on this crazy vendetta against Nissan, you will never win and why should you.

Just consider how much cars and other products would cost if the makers had to give a warranty on them that lasted forever.

I am with the OP on this, an engine should not fail like this at such a low mileage and Nissan should meet him some way towards a repair.

The fact that they are surcharging him on the cost of a new engine because his engine is damaged beyond repair is adding insult to injury.

The prissy post from the Nissan representative (above) criticising the OP's conduct on Facebook would have been more constructive if it went on to explain why Nissan think that a conrod failure at 75000 miles is apparantly unremarkable.

The trick with cars is not to keep them too long, sooner or later they will break.

False. That way you replace all the parts that aren't broken instead of only the ones that do!

I'm sympathetic. Catastrophic engine failure at 8 years and 75,000miles is very poor, if-and it's a big if-the oil change intervals have been respected. A failure of the rod near the small end is often associated with over-revving-unlikely in a diesel. A lubrication failure could also cause the rod to overheat and lose strength.

And not one of the above threw a con-road.

Given the level of perfection you seem to expect, you need to buy a Bentley Mulsanne - it too won't be perfect either but the Bentley dealer can look after you.

Intercooler and turbo failures are well-known issues on certain Renault engines and their Nissan counter-part - there was a huge difference in the way that Renault treated it's customers over the issue and the poor treatment from Nissan.

But what's that to do with a random con-rod failure ?

xtrailman, how would you know? You don't know me, you are not placed to make asinine comments. Kindly stick to the thread being discussed.

And a lot of cash, something I have already pointed out that thanks to Nissan UK I am now very short of. As I have stated earlier, car engines do not fail at a mid mileage figure for no reason, be it for lack of maintenance or otherwise. My experience shows that there is something wrong but conversely anothers experience shows that they can get it right. There shouldn't in this day and age be something such as a friday afternoon car but that was one of the excuses given by Nissan UK.

you have virtually no support from anyone here and certainly no evidence that your failure is anything but either a one-off or a victim of neglect or incorrect maintanence.

What I meant to say was although you have my sympathy, I dont think anyone would support you in persuing your claim against Nissan so long after the warranty period has expired.

As you probably gather by now, most threads regardless of whatever newsgroups always seem to attract the usual trolls and people who are just in thrall to Nissan, Ford, whatever.

I must admit that many years ago I thought Nissan were reasonably decent with their products and service, but after one intercooler change, boost sensors renewed, several alarm modules replaced due to spurious operation, an on site mechanic at the dealership stating the rear shocks were shot when actually there was nothing wrong with them on inspection by a second Nissan dealership, fuel filters freezing up due to poor location within the engine bay on conjuction with heavy frosts, all of which have chipped away at that confidence over the last eight years leading up to the finale of an engine failing. Justification is a difficult thing, but I am justified in this case by stating that that engine failure was the last straw in so much as even looking at Nissan for a new car in future.

Want an example of good customer service? The other half bought an almost new (11 months old) 61 plated Corsa from a well known Vauxhall dealer on the south coast. Four weeks and 500 miles later up popped a warning light followed by rough running. Dealership was no hassle, bring it straight in, looked at immediately, fault found in ten minutes and due to a duff coolant temp sensor, item was delayed on back order but again dealer kept us informed on an almost daily basis whilst providing a car free of charge from the Enterprise hire co next door. Part in all including fitting took seven days due to delay in item from Bosch. Dealership most apologetic for delay, embarrassed really, but left with car restored to working order and a feeling that the dealership actually went out of it's way to keep us happy. To quote the other half, the staff at the dealership were just this side of bonkers in the way they ran the place on a fun footing, but they came through with the goods and kept me happy. The customer appears to be always right at that dealership, why not the same elsewhere?

Hence the reason it went for scrap in the end, with any luck there should be a good number of spares from that vehicle to keep other 01-07 cars on the road. The breakers is in Poole by the way if anybody needs spares, the breaker is the one that does breaking for police recoveries.

BTW, it was FDSH, and had all the stamps in the book to prove so. All of this makes me wonder just what exactly do you get out of a little stamp in the book other than a possible residual selling on value and proof you looked after the vehicle.

Quite right , i don't know you.

But your posts suggests that you are not mentaly stable.

please seek help.

I'd say that your comparing tyres wearing out at 25K with a conrod failure at 75k shows a lack of proportion.

From the Nissan website www.nissan.co.uk/GB/en/inside-nissan/trust.html

"When a vehicle with a fault is sent to the center, the staff will gather together to inspect it. These are the FQC “detectives”. They go through every single possibility, one by one, however small and irrelevant it might seem, to find the cause of each problem.

The faulty part is placed in a real vehicle, recreating the actual situation where the fault occurred as closely as possible, and the center staff, suppliers, development and manufacturing teams work together to find the cause of the problem, and fix it."

It's all cobblers really sn't it?

The OP is not the only one who needs help IMO

My car keeps running, with out any faults.

Its so boring.

You're tempting fate to make life more 'interesting'...

The OP wrote on 3rd April:

"Want an example of good customer service? The other half bought an almost new (11 months old) 61 plated Corsa from a well known Vauxhall dealer on the south coast. Four weeks and 500 miles later up popped a warning light followed by rough running. Dealership was no hassle, bring it straight in, looked at immediately, fault found in ten minutes and due to a duff coolant temp sensor, item was delayed on back order but again dealer kept us informed on an almost daily basis whilst providing a car free of charge from the Enterprise hire co next door. Part in all including fitting took seven days due to delay in item from Bosch. Dealership most apologetic for delay, embarrassed really, but left with car restored to working order and a feeling that the dealership actually went out of it's way to keep us happy. To quote the other half, the staff at the dealership were just this side of bonkers in the way they ran the place on a fun footing, but they came through with the goods and kept me happy. The customer appears to be always right at that dealership, why not the same elsewhere?"

There is a simple reason for that, its because the car is still covered by Vauxhalls warranty. If the car had been 8 years old with 75000 miles on the clock I suspect they would not have repaired it.

Just shows how far from reality the OP really is.

Compare that to the times I had to go to my local Nissan dealer, it was like going back into the dark ages of customer service.

I think your experience with the Vauxhall and Nissan dealers shows that the difference has more to do with each dealership than the brand. Some are interested, others run by a local set of rules and don't make an effort. A business can still be profitable while being offhand with customers. We buyers just think they might be more profitable if they tried.