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That doesn't read well Catsdad, the main experiences of main dealer servicing ets has been at the nearest family owned Toyota dealer (since changed hands) and was some 14 years ago, but the experience and quality of work was first class, i did however have a relationship with them as delivered many of their new cars and bought the Hilux we had at the time from them which no doubt helps smooth things along and a bit of discount here and there is most welcome.
Under new ownership we had one cambelt replaced on the previous Landcruiser (the V6 petrol version) which they carried out well at a very fair cost, used the parts dept of the same dealer more recently for work i did myself on the current LC. who were also very helpful going through the various diagrams for gaskets etc around the EGR valve/intake i was cleaning out..
The nearest Suzi dealer is no longer franchised but carrying on as an indy Suzi used sales and service centre, previously a well thought of main dealer but have no info what they are like now, should we actually buy an Across would have to investigate re warranty issues etc, fairly sure being non franchised it would be a no go.
The general indy workshop we used regularly for family cars until last year let us down, refusing to replace MOT failing rear shocks on the Forester claiming it was a specialist job, so specialist i sourced and fitted new springs and shocks myself quite easily, typical Japanese car designed to be worked on.
Normally i service and repair everything myself, cars being in their teens and twenties its obvious and saves me £££, should we venture into hybrid ownership that would doubtless have to change, but silver lined clouds there is an indy hybrid specialist some 15 miles away catering to Toyota hybrid battery refurb etc on a menu basis.
For other work tyre fitting aircon MOTs etc the nearest Formula1 autocentre have proved helpful competent and friendly over a fair period of time now, their onilne pre booking discounts are worth having too.
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