BMW X3 - Dealer unable to fix car

Honest John Back Room » Legal matters
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Tue 28 Jun 2022 18:43
BMW X3 - Dealer unable to fix car - D90
This is perhaps an odd one…

May 2021 we purchased a car from an independent dealer, part of the agreement to buy the car was that a panel on the inside of the passenger door (either side of which you have the ability to change the colour of the lights) was fixed due to scratches. The dealer got this repaired and we noticed over winter that the lights either side weren’t working properly/ in tandem with similar lights in the car.

We raised this as an issue within the 12 months warranty, he sent the car back to the garage he’d used to have the panel replaced and they in turn sent the car to mini as they were unable to fix the issue. This hasp now been rumbling on for a good a few months with mini needing to contact their technical team in Germany. Needless to say at 6 months pregnant I’m losing my patience.

This does not affect how the car drives but I feel we paid good money for a car that should work fully and it doesn’t. It also feels as though he’s trying to wash his hands of it, his own admission was that he didn’t want a £3-4K bill when I spoke to him a few weeks back. I’m really happy just for the issue to be fixed but what worries me is that I’ve had a conversation with him tonight (where at no prompting by myself) he’s said that I won’t be getting any money back for the car. I don’t want money back, I just want it fixed.


So what are our legal rights if any?
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Tue 28 Jun 2022 19:52
BMW X3 - Dealer unable to fix car - Palcouk

You haven't said what age the car is or what you paid for it.

Is the warranty an insurance type? not that that really matters as it wouldn't cover existing issues

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Tue 28 Jun 2022 20:11
BMW X3 - Dealer unable to fix car - D90
Hi,

The car is 2017 (67 plate). We paid £26k.
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Tue 28 Jun 2022 21:33
BMW X3 - Dealer unable to fix car - Adampr

I appreciate they're the same company in the end, but why was he getting advice from Mini?

It sounds like he doesn't know how to get it resolved so is just hoping you'll go away. I would probably take it in to a BMW specialist (not necessarily a franchise dealer, just a BMW specialist), explain what the problem is and ask if it can be fixed.

I don't 100% understand what the issue is, but I think you're saying that the 'mood lighting' has gone out of sync? If that's the case, I think it may well be a case of unplugging the affected door and switching through the colours on the remaining lights until the start point on all of them matches up again.

I think it's a quick and easy fix. A specialist might do it for you straight away for very little, or give you a quote to take to your dealer.

Edited by Adampr on 28/06/2022 at 21:56

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Tue 28 Jun 2022 23:34
BMW X3 - Dealer unable to fix car - Andrew-T

What a silly bit of bling ... :-))

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Thu 30 Jun 2022 09:26
BMW X3 - Dealer unable to fix car - 72 dudes

What a silly bit of bling ... :-))

Your opinion, but the OP deserves to have it fixed and working properly.

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Thu 30 Jun 2022 10:19
BMW X3 - Dealer unable to fix car - Andrew-T

What a silly bit of bling ... :-))

Your opinion, but the OP deserves to have it fixed and working properly.

Quite so, but maybe the garage feels the same way ....

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Thu 30 Jun 2022 12:01
BMW X3 - Dealer unable to fix car - Xileno

What we think is not relevant, can we stick to trying to help the OP please.

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