View from a new car sales franchise - Random

Emailed a friend at a new car sales dealership. No sales since last Friday. Service department is keeping busy. His view is they'll have to shut down at the end of the week.

View from a new car sales franchise - alan1302

No surprise really, it's not really the time people will be thinking of buying an expensive item like a car. Will be quite a few months before sales lift again I expect.

View from a new car sales franchise - Stackman II

Son-in-law says people are still coming in to their Land Rover dealership.

I guess to a certain extent it depends on where you are in the country and how high people believe the threat to be. The current advice would seem to preclude going shopping for a new car but perhaps Land Rover customers have their own rules.

I regularly peruse an online auction site for dealer part exchanges, mostly in the North West of England. Towards the end of last week few cars were meeting reserve and I note today that all the lots are on a "buy now" basis, many with reduced prices.

A bit of a blow to the trade which PX'ed a lot of stock for the new registration at the start of the month only to find the bottom dropping out of the re-sale market.

Edited by Stackman II on 23/03/2020 at 15:03

View from a new car sales franchise - Andrew-T

.... it's not really the time people will be thinking of buying an expensive item like a car. Will be quite a few months before sales lift again I expect.

Perhaps there will be a resurgence of bangernomics. Many people will still need to go to work and may not fancy busy public transport - and the roads are probably less crowded than usual.

View from a new car sales franchise - Zippy123

A mate just dropped £16k on a new Ford on Saturday. Reckons he got a great deal, big discount, good PX etc.

He's happy and good on getting deals so there must be some round and some sales to be made.

Clearly a worrying time for many of us job wise though.

Edited by Zippy123 on 23/03/2020 at 16:52

View from a new car sales franchise - primus 1

Just bought a car last Saturday, px was a surprise more than I was expecting, pick it up in April, provided the garage is still open

View from a new car sales franchise - Steveieb
Just hard today that a local Main Dealer has closed down not just for sakes but service as well
View from a new car sales franchise - mcb100
So far Arnold Clark Group have announced closure, as have Marshall Group, Lookers, Sytner and JCT600. They sometimes have a different name over the door. Expect more over the next couple of days.
Edit @ 20:35. Above message irrelevant...

Edited by mcb100 on 23/03/2020 at 20:43

View from a new car sales franchise - Zippy123

Totally understand the position and I was calling for a quarantine as well.

My mate is very upset though as his new car was going to be available later today and its registered to him already.

He may not get it for months now and the warranty is ticking away!

View from a new car sales franchise - daveyK_UK
Senior tech at a joint Nissan/Renault/Dacia dealership tells me they sold a grand total of 3 new cars at the weekend.
As March is the main sales month, those figures are disastrous for a weekend.
He expects Nissan UK and Renault UK to drop there sales target for the month, otherwise they may decide to precregister a large volume of stock.
They had a big push on the new Juke and Micras.
Dacia not as pushy on sales targets volumes other than the Duster but the figures are ‘manageable’

Service department stopped hovering and washing the cars in for a service from yesterday, expecting to close down at some point this week.
View from a new car sales franchise - Andrew-T
Service department stopped hovering and washing the cars in for a service from yesterday, expecting to close down at some point this week.

I guess this means 'hoovering' ? :-)

View from a new car sales franchise - pd

All car sales are closed as of this morning until further notice as far as I am aware. Most of the trade sources are as well including all auction houses. It's not clear if it is possible to, legally, sell a car at the moment.

View from a new car sales franchise - gordonbennet

Even if the glass palace workshops shut down i expect most indy workshops will carry on as best they can.

If everywhere shuts down then cars missing services (thinking Kia warranties) and expiring MOT tests are a couple of things to ponder, going to be interesting if i can't get the Toyota MOT'd Monday, if i can't get to work that's 28 to 56 tons a day of bulk food don't delivered to factories, yes i can use another car but others may not have that option,.

View from a new car sales franchise - Andrew-T

Even if the glass palace workshops shut down i expect most indy workshops will carry on as best they can.

My 306 will be collected from my indy tomorrow. The 207 was booked in for next Wednesday but they have decided to close on Friday, so that mustl be postponed. As luck would have it, there is 2 months 'spare' on the MoT because I forgot it last year ... :-)

View from a new car sales franchise - focussed

Even if the glass palace workshops shut down i expect most indy workshops will carry on as best they can.

If everywhere shuts down then cars missing services (thinking Kia warranties) and expiring MOT tests are a couple of things to ponder, going to be interesting if i can't get the Toyota MOT'd Monday, if i can't get to work that's 28 to 56 tons a day of bulk food don't delivered to factories, yes i can use another car but others may not have that option,.

The advice from the DVSA is if your mot due date is before 30th March nothing changes - you gotta get an MOT or else as usual.

If the due date is after 30th March this notice applies.

https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020

View from a new car sales franchise - barney100

Quite surreal times, hardly using a car except for the very odd trip to the supermarket. Didn't do any panic buying and am adopting sit it out attitude and staying in as much as possible. Not much traffic round when I walk the dog for my daily exercise but we go a longish way keeping ourselves to ourselves.

View from a new car sales franchise - primus 1

I’m classed as a key worker, traffic in the morning and evening ( rush hour) is akin to Christmas Day...

View from a new car sales franchise - galileo

My friend who owns and runs an independent garage has been told by VOSA they are classed as key workers, so they are working as normal.

He did say in our phone conversation they had had a few cancellations of MOT appointments but still fairly busy.

View from a new car sales franchise - FP

Indeed. My trusted indie is still working and will be picking up the Mazda CX-5 on Tuesday for a service.

I hope some kind of disinfectant will be used before it's returned to me.

View from a new car sales franchise - gordonbennet

Toyota MOT due mid April, booked in for this Monday and unless the garage cancels we'll get it done anyway, apart from it being a useful check on emissions and brake efficiency etc i'd rather keep the anniversaries as they are.

View from a new car sales franchise - DieselBoy

Indeed. My trusted indie is still working and will be picking up the Mazda CX-5 on Tuesday for a service.

I hope some kind of disinfectant will be used before it's returned to me.

Your indie is probably hoping some kind of disinfectant will be used before he picks it up.

View from a new car sales franchise - Andrew-T

Update - as their website suggested most ATS branches would stay open, I tried to book an MoT next week at our local one, to be told they would be doing no MoTs, but would do servicing jobs; adding that it had nothing to do with the 6-month extension. Strange.

View from a new car sales franchise - Sulphur Man

For franchises selling on behalf of the manufacturers (not car supermarkets) this may accelerate their ongoing demise.

Cars, with their technology and personalisation, are becoming more like devices, in the eyes of the manufacturers. The manufacturers want to devolve the dealerships to just deliveries, test drives, and maintenance, and make the sale, and the ongoing customer relationship, direct with the manufacturer. When you buy an iPhone, you have a direct relationship with Apple, not Phones4U or wherever sold you it. Apple can then control and 'value add' that relationship, without an intermediary muddying the waters. eg. how many car problems in recent years are resolved by people realising the dealer didnt upgrade some software, or the message to the owner about the upgrade was fudged? Manufacturers want to stop dealers dropping the ball.

Moreover, dealerships, especially franchises, are perceived as the face of the manufacturer, and may often do the manufacturer a disservice when encouraging loyalty - we've all been there,.,,

The march of technology means car dealers won't 'deal' cars for very much longer. It's an archaic setup which leaves the customer confused when support is needed. They'll supply and fix them, but the owner relationship will be with the manufacturer, and the manufacturer will have a much stronger relationship with your data, your finance package, and your loyalty.

If you think the above is far-fetched, or unworkable, it already exists. Tesla.

Edited by Sulphur Man on 27/03/2020 at 18:04

View from a new car sales franchise - alan1302

The march of technology means car dealers won't 'deal' cars for very much longer. It's an archaic setup which leaves the customer confused when support is needed. .

No confusion - any support comes from the place you bought the car, so the dealer.

View from a new car sales franchise - madf

Tesla don't support cars over 10 years old. Period.

View from a new car sales franchise - Senexdriver

Tesla don’t support cars over ten years old. Rather like Microsoft with successive editions of Windows as they discontinue support. Come to think of it, a Tesla is little more than a software package on wheels - or is that an over-simplification?

View from a new car sales franchise - Avant

It is in a sense a software package - but it has the great advantage that as far as I know it owes nothing to Microsoft.

Imagine that cars' software were based on Windows. My PC takes longer to boot up from having been switched off than it would take a 1950s Ford Popular on a damp morning. Which is of course why we leave the computers we use regularly in standby mode unless we're going away.

View from a new car sales franchise - alan1302

It is in a sense a software package - but it has the great advantage that as far as I know it owes nothing to Microsoft.

Imagine that cars' software were based on Windows. My PC takes longer to boot up from having been switched off than it would take a 1950s Ford Popular on a damp morning. Which is of course why we leave the computers we use regularly in standby mode unless we're going away.

Think it's time for a new one - modern pc's can boot in about 10 seconds

View from a new car sales franchise - glidermania

Tesla don't support cars over 10 years old. Period.

If a Tesla has been damaged and repaired outside their network, they wont support it whether it's 10 or under. See Rich Rebuilds on You Tube.

View from a new car sales franchise - Zippy123

Tesla don't support cars over 10 years old. Period.

If a Tesla has been damaged and repaired outside their network, they wont support it whether it's 10 or under. See Rich Rebuilds on You Tube.

Would that be legal here - competition law etc?

View from a new car sales franchise - Sulphur Man

"No confusion - any support comes from the place you bought the car, so the dealer."

Nope. Every year, literally thousands of unforseen repairs attract manufacturer compensation claims, often successful. Dealers cannot, and should not, diagnose and deal with inherent manufacturing issues, especially software-related ones. Because they increasingly cant.

The most damming example of recent years is dealers across the spectrum failing to inform diesel buyers that their cars might start malfunctioning due to loads of short journeys. A manufacturer design flaw made worse by dealer ignorance and sales targetting. Pitiful scenarios like that have to end. By the manufacturer stating clearly the suitablility of a vehicle and then backing it up directly with appropriate customer support.

Edited by Sulphur Man on 28/03/2020 at 22:09

View from a new car sales franchise - gordonbennet

Car was going in tomorrow for MOT, due mid April, garage called yesterday and are shutting down for the duration.

A question for owners of modern Diesels, if that is the only car you have how are you going to keep the DPF happy if all the present journeys are shortish hops, as the govt ramps up the crashing of the economy, sorry, shutdown, the old bill will be relishing their new found authority over normally law abiding people, so if stopped is driving nowhere to clear the DPF allowed?

just wondering.

 

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