I assume if you're considering a referral to the Ombudsman you've involved finance company as well as the dealer in rejection process.

No personal experience but there are certainly reports that the ombudsman service is in a mess:

https://www.theguardian.com/business/2019/dec/14/whistleblower-reveals-financial-ombudsman-service-in-disarray

Just trying to te some back ground on other people experiences with them and looking to escalate as my hander is very slack and sarcastic to be honest.

The FSO's way of working with individual complaint handlers was, at time of its introduction, regarded as an exemplar of how to do this sort of stuff effectively and with a low unit cost. The first Ombudsman, Walter Merricks, moved on after 10 or so years and I'm not sure all of is successors have had the same skills and his effective grip on the organisation.

If you're not happy with your 'handler' then there will be a complaints process. Document your issues and make sure you have specific examples of the foot dragging and sarcasm you complain of.

It might also though be worth taking a step back and reviewing exactly what happened with your car, the dealer and finance company and make sure your pursuing the right person and that, based on other decided cases etc, you actually have a reasonable chance of success.

Nothing gets complaint advisers backs up faster than the person who will not accept advice and ploughs on regardless of cause or merit.

Hi Bromptonaut

Thanks for your comments and I see what your saying. I am not the only one to have the same issue with the same car and same finance company. Some of those have gone through before me (and had the car rejected and refunded in various forms) even though I was at the front of the queue time wise

I think Bromptonaut is correct. The devil is always in the detail. You may need to review your actions and focus correctly. You may be technically correct in your case but if you present it incorrectly or pursue the wrong person the Ombudsman will not be any assistance. They cannot advise you only examine your case and uphold or reject on the facts presented. If, as you state, there is precedence in very similar cases then look there for you remedy. Good luck. Cheers Concrete

They have no teeth and can only suggest to the company what they think the company should do, they have no teeth mate, and that goes with all ombudsman.

That's wrong too. The company are obliged to accept Ombo's decision (unless they challenge it in court).