VW Golf - VW Golf - misleading deal - mcros

VW are currently promoting £3250 list price cuts across the Golf model range on their website, including through the new car configurator.

www.volkswagen.co.uk/new/golf-vii/configure

There is only one (major) catch ..... VW has stopped all MK7 order processing and acceptance in advance of the 2017 major facelift/upgrade. I have this confirmed by both my local VW main dealer and VW HQ. VW are actively promoting something which effectively does not exist.....and which you cannot purchase.

Another example of "interesting" VW business practices and standards. VW have told me they are sorry for the "inconvenience" (!), that they will "raise it with the webmasters" and will get a "case manager" to investigate.

Buyers beware .....

VW Golf - VW Golf - misleading deal - RT

Maybe it's only new build that can't be accepted - you can probably still get the £3250 deal on existing new stock.

VW Golf - VW Golf - misleading deal - mcros

Maybe it's only new build that can't be accepted - you can probably still get the £3250 deal on existing new stock.

I think you are missing the point ...... try configuring a Golf GT, for example, with one simple option (climate control) and see how much existing stock of that configuration exists.....the manufacturer is advertising something which they cannot supply. If the deal applies only to "existing stock" that should be absolutely clear in the terms and conditions....and before someone quotes :

"Please note, prices and options may not reflect the very latest Volkswagen data. Please contact your retailer to confirm."

I'm afraid that doesn't absolve them...at least as far as I am concerned. I drive a 2.0tdi today .... VW "data" on that wasn't exactly reliable as I recall.

Edited by mcros on 14/01/2017 at 17:19

VW Golf - VW Golf - misleading deal - RT

Can you actually place an online order - or is the configurator just a tool before you contact a dealer?

VW Golf - VW Golf - misleading deal - Engineer Andy

Maybe it's only new build that can't be accepted - you can probably still get the £3250 deal on existing new stock.

I think you are missing the point ...... try configuring a Golf GT, for example, with one simple option (climate control) and see how much existing stock of that configuration exists.....the manufacturer is advertising something which they cannot supply. If the deal applies only to "existing stock" that should be absolutely clear in the terms and conditions....and before someone quotes :

"Please note, prices and options may not reflect the very latest Volkswagen data. Please contact your retailer to confirm."

I'm afraid that doesn't absolve them...at least as far as I am concerned. I drive a 2.0tdi today .... VW "data" on that wasn't exactly reliable as I recall.

The problem you have there is that the (current) UK-spec Golf GT only comes with manual A/C as standard, and you have to spec climate control as a factory-fit upgrade, hence why very few UK-sourced cars on the second hand market have this feature - only the GTi and R have it as standard - the reason why I'm not going to buy one (I don't want the 'rubber band' tyres and higher fuel/insurance/servicing costs of the higher models).

Only those GT models (1.4 150 hp) imported from continental Europe through Motorpoint back last summer were lucky enough to have this feature as standard (and being sold with del miles only at £17k) - I would've got one if they had sold some of the (better looking in my view) 3dr models, rather than all 5dr ones.

Personally I think VW are taking the Mick with such p*** poor spec on an upper model in the Golf range (4 below that, only 2 above), when the equivalent Seat Leons (1.4 FRs) have it as standard and a lot else for several £000 less (just a shame I much prefer the interior styling of the Golf 3dr with the 'piano black' facia finish - esterior not too much to choose).

Might have a look at the Scirocco though, which in GT form does come with CC A/C as standard...just not sure I like the rear view of that car...

VW Golf - VW Golf - misleading deal - mcros

Maybe it's only new build that can't be accepted - you can probably still get the £3250 deal on existing new stock.

I think you are missing the point ...... try configuring a Golf GT, for example, with one simple option (climate control) and see how much existing stock of that configuration exists.....the manufacturer is advertising something which they cannot supply. If the deal applies only to "existing stock" that should be absolutely clear in the terms and conditions....and before someone quotes :

"Please note, prices and options may not reflect the very latest Volkswagen data. Please contact your retailer to confirm."

I'm afraid that doesn't absolve them...at least as far as I am concerned. I drive a 2.0tdi today .... VW "data" on that wasn't exactly reliable as I recall.

The problem you have there is that the (current) UK-spec Golf GT only comes with manual A/C as standard, and you have to spec climate control as a factory-fit upgrade, hence why very few UK-sourced cars on the second hand market have this feature - only the GTi and R have it as standard - the reason why I'm not going to buy one (I don't want the 'rubber band' tyres and higher fuel/insurance/servicing costs of the higher models).

Only those GT models (1.4 150 hp) imported from continental Europe through Motorpoint back last summer were lucky enough to have this feature as standard (and being sold with del miles only at £17k) - I would've got one if they had sold some of the (better looking in my view) 3dr models, rather than all 5dr ones.

Personally I think VW are taking the Mick with such p*** poor spec on an upper model in the Golf range (4 below that, only 2 above), when the equivalent Seat Leons (1.4 FRs) have it as standard and a lot else for several £000 less (just a shame I much prefer the interior styling of the Golf 3dr with the 'piano black' facia finish - esterior not too much to choose).

Might have a look at the Scirocco though, which in GT form does come with CC A/C as standard...just not sure I like the rear view of that car...

You are right about the poor standard manual A/C spec on the GT, and that there are virtually none with auto climtae control available as used/ex-demonstrators...but the issue as I see it is more simple.....if you want to place an order for ANY Mk7 Golf today, because you have been hooked by the £3250 discount offer ... and the dealer doesn't have one "in stock" (and I don't want a black one, or a white one...for example)..... you simply cannot do so ...as VW will not accept a "factory" order (or whatever the correct terminology for that might be), even if it is standard spec with no added options. You can go through the whole web site config process, take your config code to the dealer...and they will then tell you they cannot accept or process the order. Nothing on the VW website, as far as I am concerned, makes that clear. VW UK are advertising a deal that is practically impossible to get. They also, as far as I know, have not yet revealed exactly when they will take orders for the new upgraded/facelift model (which clearly will not be priced the same as the Mk7), nor have they released any prices. They are simply advertising product which they will not supply and I consider that to be - at least - very bad business practice.

Edited by mcros on 15/01/2017 at 00:35

VW Golf - VW Golf - misleading deal - RobJP

They're doing exactly the same as all other manufacturers do.

They're doing it very slightly differently, that's all, by still allowing you to 'spec' a car on the website, when they've already shut the production line for that model.

Basically, they're hoping your 'built' spec will be close enough to a built car that they can sell you the car - possibly by trying to appear really generous, and throwing in a couple of extra bits of spec, possibly by getting a dealer to amend spec slightly (some spec can be amended after-factory), or possibly by offering you a better deal on a car they've got that isn't quite what you wanted, by making it even cheaper.

You'd be a fool to go for such a deal anyway. Coast2coast are quoting £5659 off a 1.4 125hp Match Edition 5 door (making it £15,686), compared to VW's own price of £18,095. An extra £2200 off by going via a broker.

Getting snarky over a slight discount not being available on the EXACT car you want, and thus missing out on a much bigger discount, seems to be to be losing sight of the bigger picture.

I certainly know where I'd prefer that extra £2,200 to be, and it's in my pocket.

VW Golf - VW Golf - misleading deal - skidpan

VW are currently promoting £3250 list price cuts across the Golf model range on their website, including through the new car configurator.

www.volkswagen.co.uk/new/golf-vii/configure

There is only one (major) catch ..... VW has stopped all MK7 order processing and acceptance in advance of the 2017 major facelift/upgrade

When I was looking late last year had exactly the same with the Skoda Octavia. There were some great deals to be had with a 0% PCP with contribution from Skoda but since no new orders were being accepted by the factory it only applied to cars in dealer or central stock.

So I could not get the couple of essential extras on my chosen spec which would have resulted in going up to the spec that had them as standard (providing there was a stock car). This would have mean't spending way more than I had budgeted for on a car that would have been instantly the "old" model and in truth after driving one fell way short of my expectations.

The solution was simple, I ordered a Superb. Placed a factory order for the exact spec I wanted and I paid less for a much better car sytill with a great deal.

If you do your homework and investigations the catches with the deals are usually obvious. But how many buyers actually look beyond the shiny new paint and free showroon coffee.

VW Golf - VW Golf - misleading deal - skidpan

Personally I think VW are taking the Mick with such p*** poor spec on an upper model in the Golf range

When I bought my Leon 1.4 TSi 140 to get a Golf with the same engine would have cost £5000 more. My Leon did not have climate but neither did the Golf. What the Golf had was sports suspension and stupid low profile tyres which were likely to spoil a good car by ruining its ride/handling.

The Leon has lacked nothing for 3 1/2 years. Do I regret not spending the extra £5000 on a Golf, no way.

PS The Golf would probably have been worth more as a PX but not £5000 more.

So my advice is simple, do not buy a VW, buy a Seat or Skoda. In some instances Audi's are actually better value so I suggest you investigate that route as well.

VW Golf - VW Golf - misleading deal - Avant

" In some instances Audi's are actually better value so I suggest you investigate that route as well."

Indeed: the A1 and A3 are not much more expensive than the equivalent Polo and Golf (although more than corresponding SEATs and Skodas), and because Audis hold their value better, the PCP deals can be worthwhile.

Also if you're thinking of buying a new VW, bear in mind that whereas Audi, SEAT and Skoda all include 3-year breakdown cover, VW inexplicably and inexcusably offer only one year..

On the general point, I think we British are very particular about colours and specific extras, which is why we tend to go for factory orders, and why there seem to be endless 'VIP events' held by dealers. A VIP event is an exercise in shifting stock that no-one has ordered.

VW Golf - VW Golf - misleading deal - RT

Also if you're thinking of buying a new VW, bear in mind that whereas Audi, SEAT and Skoda all include 3-year breakdown cover, VW inexplicably and inexcusably offer only one year.

Has that changed recently - my Touareg came with 3 years breakdown cover - ironic as I always ignore warranty breakdown cover and retain Green Flag through the Caravan Club, which will recover the caravan from site even if not towing at time of car breakdown or accident.

VW Golf - VW Golf - misleading deal - Engineer Andy

Indeed, thought the Leon 1.4 TSi 150 now comes with climate control as standard, still with a (slightly lesser , but very significant) difference in list price of around £4k.

The problem for me is whilst I very much like the external looks of the Leon SC, on a par with the 3dr Golf (I'm not so keen on the 5dr versions of both, just a preference on styling), the interior of the Leon is, in my view, both not as stylish and more importantly looks as good quality (materials used) as the Golf, which (in piano black facia trim) I prefer even over the more expensive Audi A3. Just blimmin' all 3dr 1.4TSi 150 GT Golfs out there for sale with climate controlled A/C, which for me is a 'must have'. If only that batch of EU-spec Golfs of that spec that came over here last summer had some 3dr versions, as they all had CC A/C :-(

Looking at nearly new Sciroccos now, which do have CC A/C on the GT spec. Test drove one (admitedly the 125bhp 1.4) today - not bad at all actually (shame they didn't replace the 1.4TSI 160 twincharger with the 150 ACT), except for a little voice in my head saying "it looks like a frog from the rear!"

Anyhoo, back to the Golfs - a shame they aren't being really forthcoming about what the 'deal' really means - it could be by pure chance that the spec people want is on offer as an ex-demo/pre reg, though I must admit not seeing many around the showroom I visited today, especially as we're only just into the new year and I expected quite a few more around that were pre-registered to meet the end-of-year sales figures. Maybe I'll have to wait until after the reg change in March or just get lucky, as long as I don't have to drive several hundred miles for the deal.

Maybe the brokers or supersites have something better...

VW Golf - VW Golf - misleading deal - veloceman
I love my Leon SC and its amazing 150bhp engine.
One of its biggest attributes is the interior, simple no frills. Everything is where you want it and all the tech menus have loads of info. Satnav is great with auto lights and wipers, led headlights much better than std ones.
Can't believe anyone would pay £4K more for a bit of piano black trim.
Also, I hate VW dealers - so arrogant, think they are selling a product far better than it really is.
If you really want something a bit special but an Audi but badge snobbery has ever been my thing!
VW Golf - VW Golf - misleading deal - sandy56

SEAT is a Volkswagen company. Anyone who trusts VAG needs their head examined.

VW Golf - VW Golf - misleading deal - veloceman
Yes, did know that!
All I'm saying is why pay more for effectively the same car.
And my head is fine thanks.
VW Golf - VW Golf - misleading deal - RT

SEAT is a Volkswagen company. Anyone who trusts VAG needs their head examined.

Or Fiat, or Vauxhall, or Mercedes-Benz, or Renault, or Nissan.

Are the others clean and innocent or just not been caught yet ?

It's telling that the WHOLE car industry is behind the 50% increase in NOx limits when WLTP is introduced in 2018

VW Golf - VW Golf - misleading deal - Engineer Andy
I love my Leon SC and its amazing 150bhp engine. One of its biggest attributes is the interior, simple no frills. Everything is where you want it and all the tech menus have loads of info. Satnav is great with auto lights and wipers, led headlights much better than std ones. Can't believe anyone would pay £4K more for a bit of piano black trim. Also, I hate VW dealers - so arrogant, think they are selling a product far better than it really is. If you really want something a bit special but an Audi but badge snobbery has ever been my thing!

Hence why at most I'm buying a pre-reg or 1yo second hand car, if I decide to buy a VAG car at all. The thing is, is if you don't feel comfortable with a car, then you shouldn't buy it. What struck me more was that very people were prepared to give a positive review (and say so, rather than just give a star rating/recommendation) for Audi, VW (especially) and SEAT main dealers in my region of the country (more independents, but still not main actual reviews). Skoda did somewhat better...I'll find out from my neighbour where he gets his Polo serviced and his Dad his Golf.

VW Golf - VW Golf - misleading deal - veloceman
Agreed. Mine was 5mths old done with only 300miles (It had been on the front all stickered up with offers). Got it for £5k less than list. Only problem it being white which I am quite liking now though wasn't keen at first.
SEAT dealers had a poor reputation but I've dealt with a few and they seem pretty good to me, especially my local one in Hull.
Only poor experience was dealer in York, who refused to sell me a litre of oil because they were stocktaking!

VW Golf - VW Golf - misleading deal - Avant

"Has that changed recently - my Touareg came with 3 years breakdown cover."

I looked it up on the website, in the hope that you might be right! Unfortunately it's still one year except for the Touareg and Phaeton, which get 3 years.

A few years ago I Emailed VW to see if I could find the reason. I actually got a phone call in reply: the man said that it was because VW were in competition mainly with Ford and Vauxhall who only offer one year. I asked which makes Skoda was thought to be in competition with, and he just said that each part of the group made its own decisions on this.

I still think it's stupid, not least through having since discovered that Ford extend their breakdown cover, I believe indefinitely, if you have your car serviced each year at a Ford dealer. (Volvo do that too, although they give you the 3 years in the first place.)


VW Golf - VW Golf - misleading deal - RT

"Has that changed recently - my Touareg came with 3 years breakdown cover."

I looked it up on the website, in the hope that you might be right! Unfortunately it's still one year except for the Touareg and Phaeton, which get 3 years.

That's about the only left then from the original VW premium sub-brand - where they only sold Touareg and Phaeton at selected dealers, model-specific Master Technicians and a dedicated courtesy car fleet.

Reason being that Touareg and Phaeton were Piech's vanity projects to prove VW could match Mercedes-Benz - somewhat successful since the Bentley Bentayga and Continental are based on their platforms.

VW Golf - VW Golf - misleading deal - skidpan

I still think it's stupid, not least through having since discovered that Ford extend their breakdown cover, I believe indefinitely, if you have your car serviced each year at a Ford dealer.

VW used to extend the breakdown if yopu maindealer serviced back in 90's, think it was only upto 6 years old though.

It made main dealer servicing very cheap after you had subtracted the cost of breakdown cover but what mmade it even betther was the fact that for a few extra pounds you could extend the cover for any other cars in the house, even non VW ones. Pretty sure Mondial provided the vans etc but not 100% sure since we never used them.

But surely the most stupid breakdown deal is the one given by Kia. Even with the unique 7 year warranty they give a stingy 1 year breakdown and when they invite you to extend cover after one year its over double the normal high street price.

VW Golf - VW Golf - misleading deal - Avant

I've always been a bit sceptical about the 7-year warranty. All warranties exclude wear and tear items, but presumably the list of these expands as the car gets older, so that in the final year only major engine or gearbox failure would be covered?

Or is that unfairly cynical?

VW Golf - VW Golf - misleading deal - skidpan

I've always been a bit sceptical about the 7-year warranty. All warranties exclude wear and tear items, but presumably the list of these expands as the car gets older, so that in the final year only major engine or gearbox failure would be covered?

Or is that unfairly cynical?

The T & C's of the Kia warranty clearly identify what constitute wear and tear items and they are pretty much the same in year 1 as they are in year 7.

When the AC on our Ceed stopped working after 4 years and it was obvious the gas had escaped I expected a biggish bill to fix since AC gas is on the list after year 2 unless its lost as a result of component failure and when the component was identifed as a holed condensor I expected them to blame a stone as the cause. But no, new condensor fitted and regassed all FOC with no argurment.

Here is a list of T & C's and exclusions. Based on our experience withe the Ceed I would buy another Kia tomorrow of they did a model that fits my current needs, unfortunately they don't.

www.kia.com/uk/innovation/7-year-warranty/terms-an.../

VW Golf - VW Golf - misleading deal - Avant

Thanks Skidpan. Fair enough - I beg their pardon.

 

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