Afternoon all, my first post so please be gentle with me.

My disabled partner has just bought a second hand disability van as above. He has spinal stenosis and has been in a wheelchair for the last 5 years. He receives Attendance Allowance but not DLA, for some inexplicable reason. The van has been specially adapted for a wheelchair user, so has a lift, hand controls, most seats removed etc.

So - we need to tax the van. Online, it says that he needs a VED certificate to proceed. The DWP will not issue him with one as he doesn't get the right kind of disability benefit. The Post Office say we need to get in touch with the DWP, who say we need to change the tax exemption status on the vehicle before it can be taxed. How complicated can this be? Surely any disabled driver needs a bit more help rather than have to jump through hoops and post stuff off to the DVLA (can't remember when I last had to do that!) He's desperate to drive this van and now he can't.

Is there any possible way we can get this sorted quickly? Or is there a way through it which I'm missing? He accepts rather begrudgingly that he'll have to pay car tax, but why can't we do it online instantly, like ordinary drivers can?