When dealer replaces your brand new car.

Honest John Back Room » Motoring discussion
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Mon 9 May 2005 21:28
When dealer replaces your brand new car. - cdb
If you have a number of cosmetic issues with your brand new car that you pointed out to your dealer when you picked it up and the dealer decides after a couple of months of discussions that the best course of action is to change the car rather than fix the issues:

1)Is it your choice whether they change the car or fix the issues?

2) If they decide to change the car is it reasonable to assume the replacement car should be of 100% identical specification, brand new and provided to you at no cost whatsoever? After all, the issues were present when you picked it up!

3) If the dealer will not let you keep the current car whilst the replacement is on order as they will want to sell it, is it reasonable to assume you are entitled to an equivalent loan car from them at no cost whatsoever for the interim period until the replacement car arrives?

Thanks.

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Mon 9 May 2005 21:31
When dealer replaces your brand new car. - Ex-Moderator
No.

In principle yes, although potentially subject to some discount if the car has been substantially used and value had. A perfect car of a similar age/mileage might be offered. What was reasonable would probably depend on the magnitude and impact of the "issues".

I don't think so, no. I am sure that this has been tested, although it was a) a long time ago and b) might have changed.
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