Oh dear and HURRAH - Dwight Van Driver

On 1st October 2015 the Sale of Goods Act,Supply of Goods and Services Act and Unfair Terms in Consumer Contracts Regulations will be thrown in the waste paper basket

UUrrrggghhhhhhh

But on the above date

(hugh fanfare)

dattarrahhh

in comes:

www.legislation.gov.uk/ukpga/2015/15/contents/enac...d

The Consumer Rights Act 2015 - all encompassing and can be read in detail at the above reference.

Of note you buy car that turns out dicky buyers can reject within 30 days and get refund straight away. After 30 days if one repair does not fix - refund. (s 22 24)

CA sample cases:

tinyurl.com/plu7g86

dvd

Oh dear and HURRAH - scot22

Thanks that's useful

Oh dear and HURRAH - Dwight Van Driver

Explanatory Notes:

www.legislation.gov.uk/ukpga/2015/15/notes/contents

dvd

Oh dear and HURRAH - focussed

I thnk this new legislation is going to cause a few problems down in previously owned horseless-carriage land!

Oh dear and HURRAH - pd

I thnk this new legislation is going to cause a few problems down in previously owned horseless-carriage land!

Not really, but it will mean a bit extra on prices to account for it. You don't get nowt for nothing and if dealers have to basically offer a 30 day refund policy then it will have to be built into the price.

Of course, it doesn't really answer much in the case of older cars as it is open to intepretation just as before as to what is "satisfactory" and what is "wear and tear" and what actually consitututes a "fault" on an old part worn device.

In other words, what actually triggers a customer being entitled to a refund or repair is just as open ended as before.

Oh dear and HURRAH - pd

Oh, just to add, in my experience 98% of customers do not usually want a refund. They chose the car in the first place and are normal, reasonable people who will happily work with a normal, reasonable seller to resolve things satisfactorly.

Of the 2% who sometimes do, I'm sorry to say but many do not actually want a refund because of the fault they may or may not have found. Most of them have experienced "buyer's remorse" and want out because they realise they have over stretched themselves financially, the car uses too much fuel, it is too big/small for their needs, the wife/husband doesn't like it etc. etc.

They then search high and low to find something to complain about in the hope of getting it out of the deal.

There are many dishonest sellers but there are sadly just as many totally dishonest buyers who try and manipulate the system.

Oh dear and HURRAH - skidpan

And just like with the current legislation what heppens if the dealer has no intention of giving refunds or has no funds to do so. Only recourse is then the courts and even if found in your favour there is no garantee you will see a penny. You will still have to cease using the car once you reject it meaning you will have to rely on lifts or buy another.

In reality it will make no difference to the majority but will potentaiily make the courts bussier and solicitors richer.

Oh dear and HURRAH - pd

And just like with the current legislation what heppens if the dealer has no intention of giving refunds or has no funds to do so.

A lot of dealers own only a small proportion of their stock - in some cases none at all. I think a lot of people would be amazed at how little capital used car businesses are run on.

A not insignificant number of dealers out there - some quite large - simply do not have the funds available to offer an immediate refund on many of the cars they have "sold".

Oh dear and HURRAH - RT

And just like with the current legislation what heppens if the dealer has no intention of giving refunds or has no funds to do so.

A lot of dealers own only a small proportion of their stock - in some cases none at all. I think a lot of people would be amazed at how little capital used car businesses are run on.

A not insignificant number of dealers out there - some quite large - simply do not have the funds available to offer an immediate refund on many of the cars they have "sold".

That's not the customers' problem!

If dealers need to keep more working cash or have higher credit facilities, that will be a cost on the business which will have to be reflected in dealers margins - so could mean lower prices at trade-in or auction.

Oh dear and HURRAH - pd

That's not the customers' problem!

It is very much the customers problem if they haven't got the liquidity to pay. No dealer will hold the sort of liquidity required to be able to pay a refund on every car they sell (not even VW does that!).

At the end of the day a customer can shout and scream and threaten and do all sorts if the money isn't there they won't be getting it either at all or for some lengthy time.

Ask anyone who bought a Rover in 2005 with 3 year warranty whose problem it was!

Oh dear and HURRAH - slkfanboy

Maybe dealers will be more choosy what car they sell. Rather than just have the paper work in order and hope every thing is ok

Oh dear and HURRAH - Andrew-T

Maybe dealers will be more choosy what car they sell ....

... which will itself have a knock-on effect on used car values.

Oh dear and HURRAH - thunderbird

Personally I see it making no difference in the motor trade.

Decent, honest traders will work continue to work with the buyer to sort issues only resorting to a refund or exchange at the last resort.

The Arthur Daley type will carry on exactly as before.

But solicitors could see their income increase and their customer satisfaction go down hill when the clients get no refund.