What's your question? Search here
Bad start to the year
I am wondering if there is some kind of ombudsman/arbitration service available for a dispute with a garage. Long story short, I took my van into a Birmingham van dealership. It was not starting well on cold mornings. I was told it needed a new fuel pump at £550. I called later and was told my van was on the ramp, but the cost was £950; £550 was only for the part. I collected van next day and it still started badly. The garage then closed for the New Year holiday and I had to get the AA out to start me. After a few tests the AA man told me the problem was poor amperage - possibly some of the glow plugs not working. He doubted very much that the fuel pump should have been changed. I took his report back to the garage and was told to leave it for inspection. I called next day and was told a starter motor was needed at £315, so got it done. Next day, guess what, doesn't start. Is there any way of taking the matter to some intermediary?
Asked on 27 March 2010 by G.H., Birmingham
If the garage is a member of www.motorcodes.co.uk
then that is your
independent conciliator and arbitrator in this type of dispute.
Dear Honest John,
Please help me choose my next car. I would like it to have:
The handbrake cable recently went on my Corsa. I took it to Kwik Fit who advised that the cable they need comes in a pack of two so instead of the charge...
My 4 year-old Fiat Punto with 14k miles on the clock was recently put through the MOT test and failed. I was contacted by the garage (Arnold Clarke, Newcastle...
My mother in law has recently been having trouble with her turbo-diesel Corsa - it's been displaying the engine light (intermittently). Her local independent...