Injector in our Volkswagen Caravelle failed - are we due any goodwill from Volkswagen?

Our 2011 Volkswagen Caravelle broke down suddenly (no warning lights) a month ago. A local, non-franchise Volkswagen garage replaced the number one injector. The van broke down again on a long run last...

Can I get my Cat D car reclassified if it's now road worthy?

My Mercedes-Benz E-Class was deemed uneconomical to repair after being driven through standing flood water in December 2013. It was declared Cat D and required a new engine. It was subsequently repaired...

Just bought a 10 year old BMW that had an undisclosed engine issue - do I have any recourse for the £2500 repair work?

I bought a 10 year old BMW 3 Series cabriolet from a private seller two days ago. It had 74,000 miles on it and nearly full service history (missed 1 in 2013). I drove it for two days with an intermittent...

Can a head gasket fail after only 10,000 miles?

My 2005 Subaru Outback 3.0R is losing coolant at a high rate, which reputable garages have diagnosed as a head gasket or cracked cylinder with estimates of £1800 - £ 3600 to replace. In 2015, the head...

My Vauxhall Meriva needs a new engine - do I have any recourse against Vauxhall?

I have a 2010 Vauxhall Meriva 1.4 turbo that's around 41,000 miles. Driving on the motorway last week, it began to lose power and then completely died. Had it recovered by the RAC and taken to a local...

I bought a car that was possibly written off - where do I stand legally?

I've just bought a car on finance. When the company went to change the logbook online, the system wouldn't work. We filled out a form for a new logbook and I was told by the finance company that the car...

The garage doesn't know if my van needs a new cam belt - what should I do?

My Volkswagen Caravelle T5 needs a 100,000 mile service. There's some confusion about the frequency of a cam belt change and the dealers are all saying different things. They can't tell from the national...

Can I cancel my order for a used car if I wasn't told it had an engine replacement?

I'm purchasing a Nissan Qashqai from a dealership. I noticed in the service book that its service had been delayed due to a warranty repair. I asked the salesman what the repair was and he said he would...

I had to have a new engine fitted after 95k miles - but the new engine is noisy. Should the dealership sort this out?

I had to have a new engine in my Volvo V70 D3 after 95000 miles. I was not too happy about it and expressed this to the dealership (who sold me the car with 5000 miles on it and have serviced it ever since)....

My Aston Martin Vantage V8 was ruined by a garage I was using to sell it - where do I stand?

I was trying to sell my Aston Martin Vantage V8 4.7 through a garage who offered a sale or return deal, taking a commission if the vehicle was sold. Five weeks and 300 miles later, only two prospective...