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a FEW dealers would have rung the customer and mentioned the problem saying do you want a new one for £50 and i'll have to wait a few days to get the part. Or i can glue the old one....most main dealers will just replace the broken part with a new one, then you get a warrenty on the new part, and also charge you for the rubber gloves and cleaning agent they used to clean the part. and another charge for throwing the old one away...hahaha and the £120/hr labour rate...
I use a village garage...3 chaps all over 50 years old for the past 8 years they all have dirty hands (manager/owner included) the recepts are covered in black finger marks (car seats are covered in plastic covers...thank god) and the labour rate is good. I bring in my service kit, they fit it, and make any comments about items that might need looking at, and tyre and brake ware. Compaired to main dealers I'm pleased with the friendly service and talk to the guy whose just worked on mine and my wifes car. Rather that some dolly in the main dealer who apart from dating a mechanic doesn't know whats been done on your car apart from what it says on the P.C or job card....and when questioned doesn't know any answers...My bill is written by hand, and I'd don't get offered any filtered coffee or sit on a comfy sofa and watch SKY TV....i like knowing that my money is paying for my car not for the "customer waiting room"
The thing with dealers and scams seem to come from ex-employees talking on the radio/tv about what used to go on, and profit targets ie the usual...charge for oil filter, but just give the old one a clean with thinners/wd40. etc etc... I've got guys here at work who spend 2-300 pounds on a car service,,,when you ask whats been done..."oh all the fluids"....have a look at the bill...and its oil....(priced by the litre)...oil filter..ant-freeze...and topping up windscreen bottles....how much profit.....when you say how are the brakes/tyres etc. etc....oh i don't know they don't tell me that.....but they did wash it....woooopy doooo the Poles at my Tesco will do that for a 5er...if you can't be bothered to use a bucket of water yourself....
I've had main dealers service my cars in the past...(because i though my car would be worth more with a main dealer history) one over fill the car with oil...blowing a seal. another forgot to tighten up the sump nut, another damaged the doors on one car.(hit the ramp sir) and yet another cracked a wheel trim.....(whist on the test drive) when i owned a rs fiesta i saw my car driving like a bat outta hell.....was told it was on a test drive.....chat to manger resulted in a free service....but never again...........
just my ramblings not to be taken toooo seriously.........
Paul.
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