Dodgy garage, what to do next .... ? - arnold2
Hi,
Need help - this will be a long post, but probably some elements will be familiar to people here!

I have been using a local garage for a few years, mainly due to it's convenient location nearby. However, I have increasingly become of the opinion that the garage is either:
1. not doing jobs correctly, or
2. not doing them at all

I had my air-con re-gassed in June. Straight afterwards, I noticed a low 'thump' on engaging the air-con after about 10 seconds. I telephoned an air-con specialist, who advised me that the unit had been over-pressured. He said if I continued to use it, I would end with a hole in the compressor.

On complaining to the local garage, they assured me that there was no fault, and re-gassed the unit again, saying all was now fine.

Lo and behold last week, the air-con failed. Fault - hole in the compressor. The local garage first said it was a caused by a stone, then the next day, was told 'probably corrosion'.

After the garage did some work last Friday on my car, to track down an engine management fault, I now have a large 'rumbling' noise from the engine when I switch it off. Not the normal engine 'off' sound from a 02 TDCi 1.8 Focus - it now sounds like something hasn't been bolted back properly! Should I continue to run the engine - is it safe (runs OK ...)

So question - what should I do next?!

I am clearly NOT going to be using the garage again.

What I think I will do is (advise please):
1. Take the Focus to my local Ford dealer, to diagnose the air-con and more importantly the rumbling noise on switch-off ASAP. Get them to do a full written report, to hand to:
2. Local Trading Standards

Any other thoughts/ideas - I am REALLY ticked off that this garage has taken me for a fool, and want to ensure that they don't continue to offer this level of (bad) service...
Dodgy garage, what to do next .... ? - Rattle
I am not quite sure how the rumbeling noise is the garages fault?
Dodgy garage, what to do next .... ? - Altea Ego
Fristly you dont have a hole in your compressor, you have a hole in you condensor. you either got that wrong or your aircon "expert" is talking out of his backside.

This is the reason your aircon needed to be regassed int he first place. Aircon compressors make a "thump sound" at start up. The garage is not at fault for your aircon issues.


Its a bit much to be talking trading standards when they probably havent done anything wrong.
Dodgy garage, what to do next .... ? - Happy Blue!
Its not uncommon for a condensor to develop a small leak (through a stone hitting it or corrosion) and therefore the system requiring regassing. A system full of gas will make make a 'thump' when the compressor kicks in. This again is reasonable and will be felt on smaller cars much more than on bigger cars unless you are stationary and in a quiet area. If the hole is till there, regassing will be required again. It is not necessarily the fault of the garage that the hole appeared.

The engine noise may be something the garage did. Why not ask them what they did and why this noice has just started?
Dodgy garage, what to do next .... ? - arnold2
OK, two things -
The 'thump' was ON TOP of the normal 'air con on' noise - that happens a few seconds after switching it on, not over 10 seconds later... and yes, it was the condensor with the hole ! My mistake...

The noise on switch-off it totally new....
Dodgy garage, what to do next .... ? - Altea Ego
still not the garages fault.
Dodgy garage, what to do next .... ? - safedriver
Its a bit much to be talking trading standards when they probably havent done anything
wrong.

I think the OP said he was going to get a report from a main Dealer before running to Trading Standards. I guess if the report said or inferred that the local indy was not at fault then there would be no trip to Trading Standards.

The OP believes that the garage is at fault and wants to find out if it really is at fault. I don't see anything wrong with that.

Edited by Dynamic Dave on 01/11/2009 at 18:31

Dodgy garage, what to do next .... ? - miata
Firstly gather the evidence that they have done something wrong then decide what action to take.

Be wary of any engine making unusual noises. Have you checked yourself for anything obvious loose or whatever.

On two occasions in the past using reputable garages i trust and used regularly i have discovered unusual noises and found they have failed to tighten a jubilee clip or bracket.

Sorted it myself and then politely pointed it out to them but continued to use them as let face it we all make human errors.

I would get to the bottom of the engine noise though asap but before you rush to Trading standards discover whats wrong but i think Trading standards would advise you approach the garage first and give them the opportunity to sort.
Dodgy garage, what to do next .... ? - Number_Cruncher
>>who advised me that the unit had been over-pressured.

The specialist may well have been right, but, if no-one either reclaimed the gas and measured the mass, or, took pressure readings from the running system, then, there's no evidence the system was over filled.

If there's a hole in the condensor, this can be caused by corrosion, and/ or by mechanical damage from stones and such like, and it doesn't necessarily mean the system was over-pressured.

Usually, if a R134a system is over filled, it becomes less efficient, and, yes, the pressure around the system is higher, but, any AC system will have a high pressure sensor which will close the system down to prevent gross damage.

The best way to see if your garage know how to gas AC systems is to ask how they do it. If they say that they recover all the gas, and then use the correct, measured, *mass* of refrigerant, they're doing it right - if they say they add fluid until the system pressure reads correctly, then, they're bodging a bit.

As for the rumbling, perhaps a good start would be to find out *exactly* what your garage has done.

Dodgy garage, what to do next .... ? - bell boy
car is 7+ years old condensers go
www.crashrepairparts.com/condensers/parts/modelid/...s
your other problem sounds like a dmf issue

have a nice day........
Dodgy garage, what to do next .... ? - arnold2
Hmm OK so the consensus appears to be the air-con could well go wrong at this age... of course, difficult to prove otherwise in this case I suspect - at least the condensors aren't too expensive!

But I will get another garage's second opinion on the noise and take from there - the garage was checking the injectors and pump, btw.