Volkswagen T5 Transporter (2003 - ) - local dealer repairs

Honest John Back Room » Legal matters
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Tue 26 May 2009 00:08
local dealer repairs - sr transporter
hi
my transporter has been with the local dealer for the past couple of weeks as re wrangle about the repairs / costs / goodwill contribution.
very briefly, its 9 months outside of its 3 year warranty period and has only done 35,000 easy miles and has developed major faults - new flywheel, drive and stubshaft and so on.
as i voice my displeasure, a minimal contribution is offered from vw uk of £200 which i manage to get up to £450, but since then the costs keep escalating.
they tell me they cant road test the vehicle as it has an illegal tyre, which i ask them to change - this very soon changed to 3 tyres. next they say the alarm is constantly going off and cant be silenced / disabled and i would need to pay a technician to repair it. i raised the point that it was fine when i left it with them. but they seem to be ducking this by saying the battery was flat when i left it there, which it wasnt.
i also went to see the vehicle on saturday, connected the battery and started the engine and engaged the central locking on the key fob and there was no alarm sound as alleged by the service manager.
can anyone guide me through this or suggest how i might deal with them tomorrow as i am not very experienced in this area. the dealer has a bad reputation and i feel is 'creating' repairs / faults. is the dealer responsible for faults arising whilst in their possession?

any help would be gratefully received.

many thanks.
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Tue 26 May 2009 00:56
local dealer repairs - Avant
Have you got another dealer, or independent VW specialist, in your area? This one is clearly going to give you more grief.
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Tue 26 May 2009 19:25
local dealer repairs - Berisford
Is it a official VW dealer that's giving you the trouble?
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